Telkom Internet Capped/Uncapped User Feedback (Pt2)

For about five minutes my account wouldn't authenticate and I had no dial tone, but it didn't lose sync. Weird.
 
Random DC's are REAL in DBN, holly ****, it's super annoying being in the middle of a gun fight and everything just goes, cheers boet see you in a second

got a openserve letter in the postbox giving notice for communications network upgrade

so naturally im curious as to the time from from letter to SMILE on my phat face?

if im currently on a contract with telkom, would i need to stick out the ADSL or will they let me go fibre on telkom or another ISP on openserve?

what ISPs should i avoid? and will 20mbps be a good start for the wife (a social network and SERIES bunny) and me a Brazzers 4k streaming gamer

:D
 
From what I can see, if you get assigned an IP Address in the 105.184.34.x range the default gateway/ESR for that range is dropping intermittently.
Other ranges are fine.
Had about 7 instences today where traffic just stalled, and zero throughput for 15 to 30 seconds. Longest being 15mins.
PPPoE session stays up and sync does not drop.
I am still able to ping the BRAS, so this is definitely isolated to Telkom Internet, after IPC uplinks.
 
Ok well I don't know what the story with the authentication issue I had earlier was about, but I think I may have figured something out.

Those having the random network flow problem.. what DNS are you using?
 
Arksun said:
Ok well I don't know what the story with the authentication issue I had earlier was about, but I think I may have figured something out.

Those having the random network flow problem.. what DNS are you using?
Click to expand...
This is not DNS related, tried Google, Cloudflare, openDNS and Telkom Internet's own DNS servers, all become unreachable.
Everything becomes unreachable.
Only the BRAS is pingable. Nothing else.
 
Is the Telkom Data SIM that's included in uncapped package just for WiFi access at their hotspot? Changed the APN but not getting any mobile data. I dialled #188# it's saying I have 2GB of WiFi Access
 
Hummercellc said:
This is not DNS related, tried Google, Cloudflare, openDNS and Telkom Internet's own DNS servers, all become unreachable.
Everything becomes unreachable.
Only the BRAS is pingable. Nothing else.
Click to expand...

This specific problem, you're right, isn't DNS related. But a lot of the problems I had over the last few days that I blamed on Telkom was DNS related. I've been using 1.1.1.1 and 1.0.0.1 and a lot of Xbox games have been unplayable. After switching to 8.8.8.8 all the problems went away. Switch back to 1.1.1.1 and the problems came back.

The original issue where traffic randomly completely stops for a few minutes still persists.
 
Hummercellc said:
I have had about 20 stalls of traffic today.
WTF, does Telkom not monitor their network?
Click to expand...
How can you be sure it affects everyone?

I had experienced the behaviour that you describe, but if it is the same it affects a subset of customers at a time (e.g. 1.3%) in one region at a time, if their IP address is load balanced to a shaper instance that is bandwidth-starved due to inaccurate bandwidth distribution between shaper instances.

The only solution at the time (according to the vendor) was a major version upgrade to all components of the traffic management system. That wasn't an issue, but the other systems that used it's APIs (e.g. TI Tracker, but account provisioning too) would have required a bit of work for API changes in the new version. At the time, we were busy re-writing a lot of the oldest components, and it was decided not to do the API changes on the old systems, but rather only on the new components, which at the time we thought would take 3 months max.

Since TI tracker (and SMT actually) are still running, I guess that work was deprioritised after I left, and thus I assume the traffic management system couldn't be upgraded to get the bugfix that was available almost 2 years ago.
 
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Thanks, but this still does not help when you are half way through something online, and the connection stalls.
How do we go about getting this fixed/resolved?
10210 clueless, email support useless.
This is affecting LTE as well as DSL/Fibre

Basically, in a nutshell, from what read here, a small percentage of clients being affected is OK?
Primarily the 105.184.34.x range is affected, on LTE I am not sure of the range affected.

Sorry, I am not attacking you, we are debating :giggle:


ranger said:
How can you be sure it affects everyone?

I had experienced the behaviour that you describe, but if it is the same it affects a subset of customers at a time (e.g. 1.3%) in one region at a time, if their IP address is load balanced to a shaper instance that is bandwidth-starved due to inaccurate bandwidth distribution between shaper instances.

The only solution at the time (according to the vendor) was a major version upgrade to all components of the traffic management system. That wasn't an issue, but the other systems that used it's APIs (e.g. TI Tracker, but account provisioning too) would have required a bit of work for API changes in the new version. At the time, we were busy re-writing a lot of the oldest components, and it was decided not to do the API changes on the old systems, but rather only on the new components, which at the time we thought would take 3 months max.

Since TI tracker (and SMT actually) are still running, I guess that work was deprioritised after I left, and thus I assume the traffic management system couldn't be upgraded to get the bugfix that was available almost 2 years ago.
Click to expand...
 
mmmig said:
Is the Telkom Data SIM that's included in uncapped package just for WiFi access at their hotspot? Changed the APN but not getting any mobile data. I dialled #188# it's saying I have 2GB of WiFi Access
Click to expand...
No, why would you need a SIM for that anyway?

You need to log on to the Customer portal and check under Mobile Usage to see your balance. If it's not there it probably hasn't been provisioned. :o

Screen Shot 2018-10-19 at 10.15.50.png
 
Hummercellc said:
Thanks, but this still does not help when you are half way through something online, and the connection stalls.
Click to expand...

Try dialling a new connection (that gets a new IP) next time.

How do we go about getting this fixed/resolved?
Click to expand...

I will try and enquire with people who are still there. However, after a change in executives for Telkom Internet, a number of people who were most familiar with and most motivated in fixing this issue also left ...

This is affecting LTE as well as DSL/Fibre
Click to expand...

In/near Durban? LTE was migrated to the same platform also around 2 years ago. It was to be done in other regions too, but significant work was required compared to Durban where LTE and TI infrastructure were in the same building. I assume that work stalled.

Basically, in a nutshell, from what read here, a small percentage of clients being affected is OK?
Click to expand...

No, but you implied that this was a major network outage and that Telkom doesn't monitor the network or they would be aware of every occurrance. Impacting 1% of users is unfortunately very hard to detect.
 
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