Too right. Instead of licking his arse, maybe people should start kicking it a bit.
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Telkom Internet Capped/Uncapped User Feedback (Pt2)
- Thread starter bwana
- Start date
Too right. Instead of licking his arse, maybe people should start kicking it a bit.
Had to load my Afrihost backup account, Cant surf anywhere on TI
Same here ( CT )- Afrihost 1gig free account to use the net like it's 2014. TI way too slow. YouTube and gmail seem fine, but most international sites are crawling. Yesterday not one speed test page would load on TI.
retired
Well-Known Member
Im sure its not his fault but the amount of feedback we have had from Telkom has been dreadful and all we can hope for at this stage is that anyone reading this thread and still seriously considering supporting Telkom reconsider because its pretty obvious that the majority of us are incredibly unhappy and either in the process of leaving or looking at alternative options. Just glad I dont own any Telkom shares.
Yep. I'm currently looking at alternatives.
this is just ridiculous, what other alternatives can anyone suggest for me? I am quite frankly annoyed and disappointed at how telkom has handled the situation...and to not inform it's customers of such a fault on it's network....sigh
Every ISP thread has it's fair share of complaints, so it's a tough one when it comes to deciding "where to next ?"
I think I'm gonna give MWEB a bash again. I've heard the throttling on 4MB kicks in around the 110GB mark, which isn't really a deal breaker for me as I don't normally hit that in a month. Only way to know for sure is to just try it and see from there. At this point, no one can be worse than Telkom.
I think I'm gonna give MWEB a bash again. I've heard the throttling on 4MB kicks in around the 110GB mark, which isn't really a deal breaker for me as I don't normally hit that in a month. Only way to know for sure is to just try it and see from there. At this point, no one can be worse than Telkom.
wingnut771
Honorary Master
I don't see any complaints on the connection.co.za and plugg threads. Granted, there are limitations, but you can't expect to run your line at max 24/7 on cheap uncapped accounts. I feel IS star rating is the most fair FUP around. Follow the rules and things will be okay, if you don't, and abuse it, you will be punished by heavy shaping, but at least you don't suffer because of other peoples actions, only your own.
To be honest, I've only ever paid attention to the popular ones (Afrihost, MWEB, WebAfrica, Openweb). I don't really consider myself a heavy downloader. Between uploads and downloads, I do maybe 40-50gb a month on average. The rest, which gets me closer to the 100gb mark, is streaming and browsing. Any ISP that can flawlessly cater to that, has my business. Telkom used to be great up until a couple months ago.
110GB, that's very low!! Far lower even than Telkom.
wingnut771
Honorary Master
Plugg (and then connection) catered for my needs for over a year. I work during the day so daytime performance isn't that critical for me, but I knew when I got home after 5pm I would have an unshaped account no matter what. I kept my downloads to 23:00-6:00 7 days a week (as this has no effect on the star rating), and the times I was home, I had a completely functional account for normal stuff like browsing, email, skype, teamviewer etc and although I'm not a gamer, I'm sure that would be fine too (p2p, nntp shaped between 8:00-17:00).
The 2mb R99 (special price) connection account can easily do 750MB/hour x 7 hours (23:00-6:00) x 30 days = 153.8GB. Then you can add light usage during the day and some streaming in the evenings on top of that.
The Plugg accounts are the same, just with a higher threshold (stars drop slower).
At least you can monitor your star rating and adjust your patterns accordingly.
EDIT: Oh, and to cancel is one click (before the 25th) and no 30 day nonsense.
ranger
Expert Member
There is a failure on the IPNet core network, affecting traffic between regions. Thus, Gauteng is worst affected on international traffic. Durban and Cape Town seem to be affected mainly for content in Gauteng, but not international content. There is no SAIX notice yet, and we haven't received any other official communication.
Electric
Honorary Master
PE? International streaming is still terrible.
Which it has been for weeks now.
Which it has been for weeks now.
digitalp
Senior Member
Does this affect business accounts and MetroEthernet?
ranger
Expert Member
We have been working on other approaches to managing abuse on our uncapped accounts, but the development is not complete yet, so it isn't an immediate solution to current problems. However, a lot of people have complained about things like rolling windows (e.g. IS star rating), and we are hoping to not punish people who have the one bad month, but at the same time we know we need to fix the current experience. Unfortunately, the past 3 weeks haven't been very productive (too many key people on leave), so there is still a lot of work to be done.
There are some initiatives that should bear some fruit in the next 2 to 3 weeks (but these are dependent on external parties to get things in place).
ranger
Expert Member
Unfortunately, it is not possible for us to prioritise business ADSL traffic on the SAIX side. Until IPNet provides us with more details, we cannot apply appropriate QoS on our side to ensure business ADSL traffic is prioritised correctly on our side.
As far as I know, the failure affects all of the SAIX network (and may affect inter-region IPC, for any ADSL ISPs who aren't running 3-POP IPC).
I am not 100% sure which product families have QoS on IPNet that would prioritise their SAIX traffic.
moondoggie86
Senior Member
Well, currently on the line to have my data portion cancelled (6 minutes in the queue so I guess it's another 20 minutes until I get cut off).
Upgraded my Connection 2mb account to 4mb since it has been my primary account for the past few months (and saving R52).
I understand the predicament that Ranger is in and appreciate all the feedback that he has been giving given the turmoil that the Telkom network is in. Unfortunately I'm fed up with HTTP downloads running at 15kb/s with an account that is barely being used.
Upgraded my Connection 2mb account to 4mb since it has been my primary account for the past few months (and saving R52).
I understand the predicament that Ranger is in and appreciate all the feedback that he has been giving given the turmoil that the Telkom network is in. Unfortunately I'm fed up with HTTP downloads running at 15kb/s with an account that is barely being used.
moondoggie86
Senior Member
Well, currently on the line to have my data portion cancelled (6 minutes in the queue so I guess it's another 20 minutes until I get cut off).QUOTE]
26 minutes and cut off...dammit being so accurate really frustrates me sometimes
Well...guess I have to redial again.
dmw
Well-Known Member
Is there a network status page for Telkom Adsl?
I appreciate problems happen but not knowing and having customer service reps refusing to talk to me because the account is in my wifes name is really frustrating.
Oh and whilst I am moaning, Telkom should do something about the lazy people in their shops. I went into the Hatfield shop the other day. There was 4 reps at their desks. Went to one lady who was sat playing on her phone. Asked her if she could help me and she tells me that she only deals with mobile customers and told me to join the queue for residential lines. Only one rep was for residential and 3 for mobile. Makes sense doesn't it?
Grrr rant over......
I appreciate problems happen but not knowing and having customer service reps refusing to talk to me because the account is in my wifes name is really frustrating.
Oh and whilst I am moaning, Telkom should do something about the lazy people in their shops. I went into the Hatfield shop the other day. There was 4 reps at their desks. Went to one lady who was sat playing on her phone. Asked her if she could help me and she tells me that she only deals with mobile customers and told me to join the queue for residential lines. Only one rep was for residential and 3 for mobile. Makes sense doesn't it?
Grrr rant over......