Telkom Internet Capped/Uncapped User Feedback (Pt2)

[Hush9300]

Same thing as last night... Just dead despite the line syncing and all modem lights being green.

 

[skimread]

Same thing as last night... Just dead despite the line syncing and all modem lights being green.

Me too. Resetting router doesn't get a new IP. So turn off your router for 5 minutes to not get the same IP again. Worked for me

 

[Crash867]

Me too. Resetting router doesn't get a new IP. So turn off your router for 5 minutes to not get the same IP again. Worked for me

Were your speeds better or the same?

 

[skimread]

Were your speeds better or the same?

Just as bad as usual

 

[giggity]

Yeah still terrible speeds for me. Speed tests are still fine, as is Afrihost.
It looks like it's just some seriously ridiculous shaping going on
Any news from Telkom on the issue?

 

[ProfA]

Yeah still terrible speeds for me. Speed tests are still fine, as is Afrihost.
It looks like it's just some seriously ridiculous shaping going on
Any news from Telkom on the issue?

Telkom Rep will be here tomorrow and give the usual PR exercise response to which all will be very thankful.

 

[ProfA]

Public holiday and very slow download speed like usual.

had the same thing.

 

[MickeyD]

Mine's pumping!!!

 

[reactor_sa]

Totally ****ed, can't open google.co.za, nothing, niks, no speedtest.net, no mybroadband.co.za nothing! Afrihost, perfect - faster than Telkom Internet is at 1am.... **** you telkom, sort this **** out!

2014-05-07 8:58PM - TELKOM INTERNET

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\reactor>tracert www.google.co.za

Tracing route to www.google.co.za [74.125.233.63]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms DD-WRT [192.168.1.1]
2 * * * Request timed out.
3 31 ms 29 ms 29 ms ti-226-0-05.telkomadsl.co.za [105.226.0.5]
4 31 ms 29 ms 29 ms ti-226-0-06.telkomadsl.co.za [105.226.0.6]
5 30 ms 29 ms 28 ms ti-226-0-13.telkomadsl.co.za [105.226.0.13]
6 31 ms 30 ms 29 ms wblv-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39
.45]
7 31 ms 30 ms 30 ms 196.43.52.42
8 30 ms 30 ms 31 ms 72.14.212.1
9 31 ms 31 ms 31 ms 64.233.174.21
10 31 ms 32 ms 30 ms jnb01s01-in-f31.1e100.net [74.125.233.63]

Trace complete.

C:\Users\reactor>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.244.71]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms DD-WRT [192.168.1.1]
2 * * * Request timed out.
3 32 ms 29 ms 29 ms ti-226-0-245.telkomadsl.co.za [105.226.0.245]
4 33 ms 31 ms 31 ms ti-226-0-246.telkomadsl.co.za [105.226.0.246]
5 30 ms 29 ms 30 ms ti-226-0-13.telkomadsl.co.za [105.226.0.13]
6 30 ms 30 ms 30 ms wbs-ip-ll-1-wan.telkom-ipnet.co.za [165.165.221.
153]
7 174 ms 173 ms 174 ms lon-ip-hsll-1-gig-7-1-0.telkom-ipnet.co.za [196.
43.9.58]
8 175 ms 194 ms 174 ms ldn-b5-link.telia.net [62.115.35.89]
9 176 ms 176 ms 175 ms atos-ic-151907-ldn-b5.c.telia.net [80.239.132.14
2]
10 * * * Request timed out.
11 176 ms 177 ms 175 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
12 175 ms 175 ms 175 ms 132.185.255.149
13 177 ms 176 ms 176 ms bbc-vip116.telhc.bbc.co.uk [212.58.244.71]

Trace complete.

C:\Users\reactor>

2014-05-07 9:02PM - AFRIHOST

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\reactor>tracert www.google.co.za

Tracing route to www.google.co.za [173.194.34.151]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms DD-WRT [192.168.1.1]
2 * * * Request timed out.
3 8 ms 7 ms 7 ms 41.181.221.245
4 7 ms 7 ms 7 ms 41.181.221.246
5 6 ms 6 ms 7 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
6 8 ms 7 ms 6 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.114]
7 196 ms 195 ms 222 ms am-tpr-1.nl--am-cr-1.nl-a.mtn.net [209.212.111.1
41]
8 186 ms * 186 ms core2.ams.net.google.com [195.69.145.100]
9 195 ms 195 ms 195 ms 209.85.254.95
10 197 ms 197 ms 196 ms 209.85.253.247
11 206 ms 206 ms 206 ms 209.85.243.32
12 194 ms 195 ms 194 ms 209.85.244.241
13 188 ms 189 ms 190 ms 209.85.253.115
14 277 ms 248 ms 240 ms lhr14s21-in-f23.1e100.net [173.194.34.151]

Trace complete.

C:\Users\reactor>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.246.93]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms DD-WRT [192.168.1.1]
2 * * * Request timed out.
3 10 ms 9 ms 11 ms 41.181.178.6
4 8 ms 7 ms 7 ms ipc-recieve-jh-1a.za.mtnbusiness.net [41.181.178
.5]
5 7 ms 7 ms 7 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
6 11 ms 11 ms 7 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.114]
7 186 ms 186 ms 185 ms 41.181.180.10
8 186 ms 185 ms 185 ms ls-cr-2.uk--rb-cr-1.za.mtnns.net [196.44.31.114]

9 185 ms 185 ms 185 ms ls-cr-1.uk--ls-cr-2.uk-a.mtnns.net [196.44.31.15
6]
10 179 ms 177 ms 180 ms ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83
]
11 177 ms 177 ms 177 ms bbc-linx.pr01.thdow.bbc.co.uk [195.66.224.103]
12 * * * Request timed out.
13 199 ms 183 ms 198 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
14 187 ms 187 ms 186 ms 132.185.255.165
15 198 ms 198 ms 198 ms bbc-vip014.cwwtf.bbc.co.uk [212.58.246.93]

Trace complete.

C:\Users\reactor>

AFRIHOST:



TELKOM INTERNET:

DUE TO F-ALL SERVICE, THIS SPEEDTEST DOES NOT EXIST!!!

 

[giggity]

Telkom Rep will be here tomorrow and give the usual PR exercise response to which all will be very thankful.

Great news. Very curious as to find out when I can start watching series online again

 

[acp]

Right now, Telkom Internet is critically bad!
During the past 4-6 weeks, throttling has clearly been introduced to virtually ALL hours of the day.
It used to be 5-11pm. Not so much any longer.
This morning, I cannot even download a 2mb gmail attachment or stream a local radio station in 64bit, yet speed test reflects full speeds...

Patience running out - will those that cancelled their ISP component from TI please let me know how it goes?
My fear is that they cancel my line and everything else when I ask them to only cancel the data part.
Quite ironic how their incompetence now becomes a retention strategy... TIA

 

[Electric]

I am in the process of downgrading to a 5gb capped option.
That way they don't magically cancel my account.

I waited 30 minutes on the phone to Telkom yesterday, I got through only to run out of airtime fml.
Time to get a Telkom phone.

 

[ProfA]

Right now, Telkom Internet is critically bad!
During the past 4-6 weeks, throttling has clearly been introduced to virtually ALL hours of the day.
It used to be 5-11pm. Not so much any longer.
This morning, I cannot even download a 2mb gmail attachment or stream a local radio station in 64bit, yet speed test reflects full speeds...

Patience running out - will those that cancelled their ISP component from TI please let me know how it goes?
My fear is that they cancel my line and everything else when I ask them to only cancel the data part.
Quite ironic how their incompetence now becomes a retention strategy... TIA

Will let you know what they screw up on my account LOL

 

[moondoggie86]

Been trying for 3 days now to cancel my data portion. I hang up after 30 minutes because I still have to perform my job duties and provide GOOD service delivery to our customers.

 

[acp]

I am in the process of downgrading to a 5gb capped option.
That way they don't magically cancel my account.

Probably the safest - is that the soft cap 5GB option @ R 99 p/m ? Or is there something else?
Also, I guess all my existing 'Do' bundle discounts will fall away? Approx R86 p/m.

'Do' packages should be renamed to 'Cannot Do', since there's nothing you can really 'Do' with them.

 

[moondoggie86]

Been trying for 3 days now to cancel my data portion. I hang up after 30 minutes because I still have to perform my job duties and provide GOOD service delivery to our customers.

Got cut off after 25 minutes. Getting fed up now. I used to work in a call centre and we had certain deadlines/ targets. One deadline/ target was related to the call drop ratio which should not go below 85%.

Well I hope Telkom call centre has call drop ratio targets as well because everyone in my office is calling the call centre now and disconnecting the call if on the line for longer than 1 minute

And no I'm not doing this because I want to "punish" them, I really really REALLY just want to f'in cancel my account.

 

[Hectic]

When I cancelled at the beginning of February, I made 3 calls.
All of them took in the region of 47 - 63 minutes to answer, with a further 20 - 30 minutes to go through the cancellation process.
I'm not sure if the cancellation rate dropped or increased, but I think you must ready yourself to stay in the cancellation ques for 40 minutes or more.

 

[dt513]

Telkom is now charging me R740, i took the R644 bundle origionaly. I will be cancelling today.

 

[ProfA]

Guys. The holding time for cancellations is at least 1 hour nowadays. So hold on. Remember to call from a landline as its a free call then.

 

[moondoggie86]

Guys. The holding time for cancellations is at least 1 hour nowadays. So hold on. Remember to call from a landline as its a free call then.

The problem is that I can only call during working hours and I can't afford to be on the line for an hour.

I get home after the call centre closes.