Telkom Internet Capped/Uncapped User Feedback (Pt2)

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lucifir

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Can someone tell me how to check usage, as I just got a message that my account is being managed, but I cannot see how much I have used and based on my usage tracker, it is not more than 30GB for the month. Is that considered excessive by telkom standards??
 
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lucifir

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@genetic thanks.

titracker just shows a red bar, while saix shows I used 110GB. What is the limit for telkom??
I think I may have been over this before, but this is the first time I got this notification. Has telkom now implemented throttling more strictly??
 
genetic

genetic

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I could be mistaken, but I think the limit for a 2mbps line is around the 100GB mark before they throttle your line.
 
Electric

Electric

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ranger said:
We are aware of some issues, specifically that some customers experience lack of connectivity on e.g web browsing between 18h00 and 21h30, while DNS works. Then, a few minutes later, everything works again.

We have had a support ticket open, and have been working with vendor support engineers to identify the cause. So far, we have had difficulty capturing diagnostics for users experiencing the problem, since it often disappears by the time we have the details we need.

If this is what you are experiencing, we are working on it, but we wanted to rule out other issues being caused by the 2% of uncapped users using the most capacity during peak times. This has, as far we can determine, reduced the occurence of the problem, though we received a report from an affected employee today.

Just to be sure, yiu have tested for dslam congestion at the time you experience problems?

Also, if your problem doesn't match the description above, please provide some more details (or a Telkom Internet ticket number if you have one).

(My participation in this thread has bern hampered by work load and family commitments, I have hardly had time to actually use the internet myself in the past 6-8 weeks, my line is mostly just running automated tests :-().
Click to expand...

Thanks for responding.
I have tested various accounts at the time of the issues and I can conclusively say that Telkom has been the issue.
I logged a fault recently and asked TelkomZA to reset my port which did not help a bit.
Speed tests show amazing results with sub 200 pings but the actual experience is terrible.

Gaming even locally is fairly slow compared to other people in South Africa.
Purely looking at in game ping which I know is not a great indicator but it is an indicator.
CS:Go I often game both locally and internationally, local servers I can get anywhere from 40ms to 140ms compared to others sitting at around 25-40ms.
I am always at the bad end of that ping it seems.
Streaming via Hulu is fine unless you want to watch anything 420p or above.
Streaming via any other service, beststreams, billionuploads, etc. useless.

I am a 4Mb line but it can only be used by a single person otherwise the entire line just falls apart.
When I was on 2Mb it ran very well, even better when I got the 4Mb upgrade.
That was for maybe a month to 2 before everything just slowed to painful levels resulting in me not using the account and rather switching to Afrihost capped data.

That being said, I used the Telkom uncapped account last night after using up my capped data and I will admit it performed without any issues.
But this is not a regular experience though so I can't bank on it.
I have already signed up for an alternative ISP but I'm still connected to Telkom for June so I will be able to test 2 uncapped accounts against each other.
 
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ranger

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lucifir said:
@genetic thanks.

titracker just shows a red bar, while saix shows I used 110GB. What is the limit for telkom??
I think I may have been over this before, but this is the first time I got this notification. Has telkom now implemented throttling more strictly??
Click to expand...

The redirection to a notification is new, previously you would be throttled without notification, and would need to go to tracker yourself, or call the call centre to find out why your internet was slow. The notifications were designed in from the beginning, but we were instructed to disable them in the first month after we implemented (Feb 2013).

By the total usage you have done, you should try and run any downloads between 00h00 and 06h00, traffic in these times is not counted for fair use purposes.
 
genetic

genetic

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isie said:
Cool didn't know about the second link - I actually use less than i thought +/- 210 GB a month i figured i was in the 300GB mark.
Click to expand...

I use less than 70GB a month. I find it quite difficult to use much more data than that.
 
Grouter

Grouter

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lucifir said:
I think I may have been over this before, but this is the first time I got this notification. Has telkom now implemented throttling more strictly??
Click to expand...

I believe so. I have also crept into the orange, despite the same usage as ever: +/- 150 Gb on 4 meg uncapped. The way things are going does not bode well for the future of internet in this country.
 
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lucifir

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thanks for the info ranger. Its a bit disappointing to now have this restriction, but will try and follow your advice, although its difficult to watch netflix during those times :)
 
L

lucifir

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Grouter said:
I believe so. I have also crept into the orange, despite the same usage as ever: +/- 150 Gb on 4 meg uncapped. The way things are going does not bode well for the future of internet in this country.
Click to expand...

have to agree with you Grouter, but what other options do we have??
any other ISPs that are not as restrictive??
 
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reactor_sa

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I'm on 180gb on 4Mb
In the green (halfway through Normal text)
I've only done gaming and browsing during peak times (5pm and 11pm) , scheduled download between 00h00 and 09h00 but they usually finish before 06h00.
So actual usage out side of the free zone is very low.
 
N

neoassasin

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If this is what it takes to get good internet I can live with it. For the first time in a long time I can stream 720p without buffering and play games with no to very little lag. I can download apps on my phone, download in my internet browser and stream radio again with no problem. It's not perfect but it's very close to what it was before.
 
Grouter

Grouter

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neoassasin said:
If this is what it takes to get good internet I can live with it. For the first time in a long time I can stream 720p without buffering and play games with no to very little lag. I can download apps on my phone, download in my internet browser and stream radio again with no problem. It's not perfect but it's very close to what it was before.
Click to expand...

+1 - I'll second that.

But what do we do when the threshold drops again? 100 Gb for a 4 meg line? Then drops again? 75 Gigs on a 4 meg uncapped line and then find yourself throttled? Where will it end?

It seems thresholds were lowered to address congestion issues. Methinks it's the thin end of a wedge...
 
M

MickZA

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Grouter said:
It seems thresholds were lowered to address congestion issues. Methinks it's the thin end of a wedge...
Click to expand...
Thresholds have definitely been lowered, here's what 300GB on 10Mb uncapped looks like now on TiTracker:

TiTracker.png

... at the beginning of the year it would have been about 30%.

Not complaining though as data is consumed on a 24/7 basis and overall speed & performance (nttp, torrents, RDP, browsing, youtube, low level iPlayer Radio streaming) is consistently good, a bargain @ R574/mth.

If TI maintain their current QoS I can live with a 600GB limit.
 
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