Telkom Internet Capped/Uncapped User Feedback (Pt2)

Nightsurfer speeds were fine last night :)

... looks like AntiGanda kept busy trolling, glad I've got him on ignore.
 
ponder said:
I only managed 3.8GB last night.
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Did about 12GB combined during nightsurfer, ran the scheduler normally and torrents were sitting on the various limits until just a couple of poorly seeded series were left (been busy with them for about a week - almost there :)).

Traffic Graph.jpg

... the glitch around 04:00 was an unscheduled disconnect curtsey of Telkom.
 
Hi All, some advice please? I have a MWEB 1MB Premium Uncapped line (R339/month including 1MB Telkom ADSL). I download an average of 50GB-100GB per month. Telkom reports my line to be 2MB but MWEB only gives 1MB. I recently bought an XBOX One which uses a huge amount of data to update OS and load game updates. Every month or two MWEB throttles me as "high volume user". 100GB! Really? I am looking for an ISP that doesn't think 50GB is "excessive use"! So my question is which is the better option below (as I am tired of MWEB downloads at 30K or less halfway through the month!):

1. AfriHost 4MB Uncapped - R379 excluding R230 for Telkom 4MB line
2. VOX Telecom 4MB "Home Uncapped" - R359 excluding R230 for Telkom 4MB line
3. Telkom "do Uncapped Advanced" - R585 excluding R166 for Telkom 4MB line
4. Telkom "Simple Uncapped" - R579 including 2MB line rental
5. MWEB "Uncapped premium" - R509 including 2MB line rental or R769 including 4MB line rental

Your advice/opinion is appreciated!
 
tjomma said:
3. Telkom "do Uncapped Advanced" - R585 excluding R166 for Telkom 4MB line
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That doesnt sound right, excluding R166 for telephone line i should think. To answer your question, i know Afrihost and (i think) VOX currently have capacity issues, although they should be resolved within a few weeks. The 4MB Telkom line works for me, im sure you could get in excess of 200 gigs if you schedule your downloads properly.
 
tjomma said:
Hi All, some advice please? I have a MWEB 1MB Premium Uncapped line (R339/month including 1MB Telkom ADSL). I download an average of 50GB-100GB per month. Telkom reports my line to be 2MB but MWEB only gives 1MB. I recently bought an XBOX One which uses a huge amount of data to update OS and load game updates. Every month or two MWEB throttles me as "high volume user". 100GB! Really? I am looking for an ISP that doesn't think 50GB is "excessive use"! So my question is which is the better option below (as I am tired of MWEB downloads at 30K or less halfway through the month!):

1. AfriHost 4MB Uncapped - R379 excluding R230 for Telkom 4MB line
2. VOX Telecom 4MB "Home Uncapped" - R359 excluding R230 for Telkom 4MB line
3. Telkom "do Uncapped Advanced" - R585 excluding R166 for Telkom 4MB line
4. Telkom "Simple Uncapped" - R579 including 2MB line rental
5. MWEB "Uncapped premium" - R509 including 2MB line rental or R769 including 4MB line rental

Your advice/opinion is appreciated!
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Telkom upgraded lines to 4meg minimum, so it depends on your ISP what speed it performs at.
Mine is provisioned for 4 on the Telkom system, but I'm paying for 2 Meg.

Telkom has recently changed their shaping to maximum, and will throttle if you exceed their limit (unpublished). In some areas the shaping is more apparent. For example it's now 1kb/s for a well-seeded torrent. Weekends are regarded as peak times, and in fact the ADSL experience is often worse.

Online gaming is badly affected until very late. I'm also experiencing trouble with YouTube. Company communication between departments is dire, and one team doesn't speak to another. All in all, Telkom uncapped is to be avoided until they sort their act out.
 
Reminder:

Mod_note: These threads are clearly designed/intended for customers to provide feedback to their respective ISPs - not for disgruntled former customers to vent, not for other ISPs to promote their services, etc - and, one hopes, for the relevant ISP to respond.
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Dammit, I should have known better than to believe any of the k@k that AntiGanda spews!

AntiGanda said:
Telkom upgraded lines to 4meg minimum, so it depends on your ISP what speed it performs at.
Mine is provisioned for 4 on the Telkom system, but I'm paying for 2 Meg.
/snip
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AntiGanda said:
He's asking for personal info in case you wondered in and didn't read from the top.
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I never asked for personal information. Sure, in order to look at a problem that seems specific to one user, I need information specific to that user, either (in order of preference):
- username
- current IP address
- Telkom Internet ticket number (not "line"/cph/clarify "fault" number as we Telkom Internet technical staff don't have access to Clarify)
- telephone number of your ADSL line
- NAS IP and port (I think you can see that on userstats.saix.net?)

The last two would require me to manually run a database query, so one of the first 3 is preferred.

Sure, *if* I have access to tools used by Telkom Internet (thus you putting to bed any concerns you have regarding me) I could find identifying imformation. The ones that would present themselves when looking at a problem would be the others above you didn't provide. I could look up others (name, possibly address) but don't need to.

A fair number of users here have sent me their username to assist in solving a specific problem, and they seem to have no problem with having done so.

AntiGanda said:
I think you'll find it's a standard on most forums that acting as a company rep requires more than just a promise that you are who you say you are. In fact I asked Ranger for his details which were refused, so let's start there. If Charl gives his name, cell and company then why is Ranger so reluctant. No wait ... perhaps he has "trust issues" like Mickey says.
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So, the TelkomZA team has the blessing of "Group Communications", and thus are not at risk of losing their jobs or having legal action taken against them for potentially violating a policy which forbids representing Telkom on "social media" (with a definition vague enough that this forum qualifies).

I am willing to go out of my way and assist users when it is not my job, and do so on my own time (because I have too much work to even consider looking here over lunch), but I will not put my family in jeopardy to do so.

You have requested identifying information which could result in severe consequences for me, while I have asked for only the minimum info required to investigate your problem.

If you really are paranoid, you can always ask TelkomZA to have Charl confirm that I am a Telkom employee who has good rwason to support TI users, or you could ask him to mail me your ticket number. Charl and his manager are one of a few people who know (but can't prove) who I am.
 
Gboss said:
Telkom bumped the minimum speed up from 2MB to 4MB? When did this happen?
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Don't misunderstand. It still depends on what speed your ISP sells you. By default, the line is ready for up to 4 according to Telkom today.
 
ranger said:
I never asked for personal information. Sure, in order to look at a problem that seems specific to one user, I need information specific to that user, either (in order of preference):
- username
- current IP address
- Telkom Internet ticket number (not "line"/cph/clarify "fault" number as we Telkom Internet technical staff don't have access to Clarify)
- telephone number of your ADSL line
- NAS IP and port (I think you can see that on userstats.saix.net?)

The last two would require me to manually run a database query, so one of the first 3 is preferred.

Sure, *if* I have access to tools used by Telkom Internet (thus you putting to bed any concerns you have regarding me) I could find identifying imformation. The ones that would present themselves when looking at a problem would be the others above you didn't provide. I could look up others (name, possibly address) but don't need to.

A fair number of users here have sent me their username to assist in solving a specific problem, and they seem to have no problem with having done so.



So, the TelkomZA team has the blessing of "Group Communications", and thus are not at risk of losing their jobs or having legal action taken against them for potentially violating a policy which forbids representing Telkom on "social media" (with a definition vague enough that this forum qualifies).

I am willing to go out of my way and assist users when it is not my job, and do so on my own time (because I have too much work to even consider looking here over lunch), but I will not put my family in jeopardy to do so.

You have requested identifying information which could result in severe consequences for me, while I have asked for only the minimum info required to investigate your problem.

If you really are paranoid, you can always ask TelkomZA to have Charl confirm that I am a Telkom employee who has good rwason to support TI users, or you could ask him to mail me your ticket number. Charl and his manager are one of a few people who know (but can't prove) who I am.
Click to expand...
I did check with Charl and he's never heard of you (apart from your alias here on the forum).

I also asked him to send your team the ticket details, which he did weeks ago. Despite that, you claimed recently that no faults were open at Telkom Internet. So either he didn't send it, or it was never even looked at.

It isn't paranoia, just being internet cautious as I would recommend to everyone.

Besides all the hoo-ha, it seems pointless to send you that info if the problem I experience affects much of the province, as is claimed on this thread. I know it definitely isn't the exchange, or my equipment, so it can't be anything else.
 
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