Telkom Internet Capped/Uncapped User Feedback (Pt2)

[isie]

I am on a 10mbps line with a 100GB softcap saw an advert in my monthly bill for 10mbps uncapped for the same price as my currently rate. Called to get more information was told by the call centre agent once you pass 150GB for the month you will be throttled.

Depends when you use last month i used a total of 500GB (not sure how much was night surfer and how much was normal time.)
I wasn't throttled.
currently looks like this:

 

[Mannemarak]

anything happening on the Durban side of things?

getting mad ping spikes at random, started about 30minutes or so ago?

infrequent timeouts on 3 hop if that helps

 

[Spontaneous spinach]

anything happening on the Durban side of things?

getting mad ping spikes at random, started about 30minutes or so ago?

infrequent timeouts on 3 hop if that helps

Let me test it and see

 

[Spontaneous spinach]

anything happening on the Durban side of things?

getting mad ping spikes at random, started about 30minutes or so ago?

infrequent timeouts on 3 hop if that helps

Everything is fine on my end , 25 ms on the durban server. Tested it 5 times

 

[Mannemarak]

thanks for the test

seems a little better now, might have just been a wobble somewhere

Everything is fine on my end , 25 ms on the durban server. Tested it 5 times

 

[ranger]

Hi

Thanks mine also working now, was scratching my head for a long while:

Just 2 questions for a newby
:

1. What is the FUP on a 10mb line?

FUP1 starts at more than 800GB.

2. Since the first of this month my light turns red to show no internet then i just re start router and it works again...but tis happening more frequently these days about 5-6 tomes a day, what would cause this?

Only the internet light? Or does the modem lose sync?

Do the DSL stats on the modem show errors?

You should be able to see the reason reported by the ESR/BNG in the connections history on the customer portal. Disconnects requested by us (or you from the portal) will show up as 'Admin-Reset", but we would only disconnect for a cancellation or product upgrade/downgrade.

 

[ranger]

Isn't this due to being put onto FUP 1 when they implemented the new system...

Yes, user who incorrectly had FUP1 applied on 1 Dec (for 2 hours) got 6 extra priority passes.

Besides the removal of the FUP restrictions, the priority pass removes p2p shaping (while FUP wouldn't have been applied).

For example, if you were in FUP1 and used the priority pass at 18h30, you would have 30 minutes if no p2p shaping, and then 30 minutes of normal uncapped experience, and then 90 minutes of FUP1 enforcement.

We don't know how useful this will be (as p2p seems to be quite good most of the time), but we wanted to give a benefit to customers who don't get in to FUP.

 

[Spontaneous spinach]

Aw so much important information , so what's does the FUP1 starts at for 4mb and 2mb account users ?

 

[isie]

FUP1 starts at more than 800GB.



.

ahh nice to finally know that

 

[ranger]

FUP1 starts at more than 800GB.

Hmm, I shouldn't have answered this one without checking, the values MickZA quoted me on are correct.

Official communication is in the pipeline, but may not be out until January with a lot of the approvers on leave or almost on leave.

 

[OtakuD]

Aw so much important information , so what's does the FUP1 starts at for 4mb and 2mb account users ?

Also would like to know this, the bar on the portal looks like it's 1/4 used at 87GB this month, does FUP start when it's full or half way or what?

 

[ranger]

Also would like to know this, the bar on the portal looks like it's 1/4 used at 87GB this month, does FUP start when it's full or half way or what?

You're looking in the wrong place ... please use customerportal.telkomsa.net.

(Tracker will soon recommend you use customerportal).

 

[isie]

Hmm, I shouldn't have answered this one without checking, the values MickZA quoted me on are correct.

Official communication is in the pipeline, but may not be out until January with a lot of the approvers on leave or almost on leave.

Ahh got me happy there -worked out to just shy of R1 per GB there.

Speaking off anyone knows what happens to the R799 10Mb uncapped in March?

 

[OtakuD]

You're looking in the wrong place ... please use customerportal.telkomsa.net.

(Tracker will soon recommend you use customerportal).

Was indeed using the new portal, maybe when I said bar I should have said circular bar/pie?

 

[Spontaneous spinach]

Also would like to know this, the bar on the portal looks like it's 1/4 used at 87GB this month, does FUP start when it's full or half way or what?

That's what I want to know too! , this circle meter is driving me nuts

 

[ranger]

That's what I want to know too! , this circle meter is driving me nuts

FUP1 will currently start at half way, FUP2 at 3/4, FUP3 when it is filled.

(This was shown in the communique you may have received)

 

[Spontaneous spinach]

Thanks , so FUP1 starts at around 200GB for the 4mb line.
That doesn't sound all that bad or I'm missing something real troubling about the new FUP system

 

[Spontaneous spinach]

In the past 200GB rendered your Internet unusable ,

 

[maxhorne4]

Hi ranger

Thanks for FUP

The internet stops working, the internet light( earth ball) on router, goes red.....i then switch the router of and on again...the whole process happens, the DSL green light comes on then the green internet light..all working fine

But then as soon as you start hitting the net with streaming or music videos via you tube for a while(30-40 min) it goes off again..and the above process needs to be repeated?


Its like its pulling the router dead...in newby terminology..?

 

[ranger]

Hi ranger

Thanks for FUP

The internet stops working, the internet light( earth ball) on router, goes red.....i then switch the router of and on again...the whole process happens, the DSL green light comes on then the green internet light..all working fine

But then as soon as you start hitting the net with streaming or music videos via you tube for a while(30-40 min) it goes off again..and the above process needs to be repeated?


Its like its pulling the router dead...in newby terminology..?

Please check your line stats when this happens, for example you should be able to see the CRC error count, and check if it is increasing rapidly when this happens. The other line stats would also be useful, and it would be useful to check them when your line is working, and compare to when it has this problem.

But this is almost 100% a line problem, nothing we can do that you can't (log a fault).