Telkom Internet Capped/Uncapped User Feedback (Pt2)

Seems like no probs with shaping for those on the HomeUnlimited packages?
 
anyone having multiple disconnections on their adsl? In durbs here, past 3 days, constant disconnecting every few minutes, also noticed my line changed exchanges, from greyville to stanford hill (what the?) and streaming is non-existent past 2 weeks. Any others?
 
bradza said:
anyone having multiple disconnections on their adsl? In durbs here, past 3 days, constant disconnecting every few minutes, also noticed my line changed exchanges, from greyville to stanford hill (what the?) and streaming is non-existent past 2 weeks. Any others?
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I would assume this isn't ISP-specific and thus not really on-topic.

(I assume there is still some damage from weather of last week that hasn't been fixed.)
 
Ive been getting 300ms+ latency to most of EU+UK for the last week, only drops to the normal 200ms range after 12 at night on the dot.

Please remove whatever bull**** this is, thanks.
 
bradza said:
... also noticed my line changed exchanges, from greyville to stanford hill (what the?) ...
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Doubt that, Stamford Hill exchange is in Gordons Rd, Greyville exchange is in First Ave directly opposite Independent Newspapers, almost 2km apart.
 
ranger said:
I would assume this isn't ISP-specific and thus not really on-topic.

(I assume there is still some damage from weather of last week that hasn't been fixed.)
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Haven't managed to test yet on the other ISP, life in the way but I thought it could be from weather due to that I was never on stamfordhill DSLAM before and was on Greyville, the DSLAM site showed that it had changed, I can't explain how that happened but Telkom said I must call them back if this continues. All I can think happened is when I upgraded to 10meg my SNR dropped to 6 below and we had bad connection for a week or two as the system corrected it and it increased. So somehow the connection was changed to the other exchange and it has reset and done the low SNR again (its currently 6.7) and will hopefully regain to 13+ soon. I'm like, under a k from both exchanges. I was just asking if others in the area had experienced the same, also that was posted before I came to the conclusion that it was changed and the SNR will build back up on the system.
 
Ryan Innes said:
Would be nice if they could provide the upgraded service I'm paying for though
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You don't say (in a recent post unless I missed it) what you are paying for though or what you don't think you are getting, so we have to guess from your fuzzy line stats that you are paying for 40Mbps and getting ~18. However it is suspicious that you are getting very close to 20 down, which indicates throttling (not congestion).

But, we also have to guess other things.

1)Did you recently upgrade? From what? 20?
2)Inside customerportal.telkomsa.net, what product does it say you have?
3)Have you used the prioritisation feature (now also available in customerportal under Connectivity->Prioritisation) in the past?

Or, are you complaining about being disconnected? Your line stats show CRC errors, which could disrupt the LCP long enough to disrupt the PPP session. My 10Mbps line is worse, at least 5 disconnects per day ...
 
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Hi Ranger,

Thanks for the reply, please see answers below,

ranger said:
You don't say (in a recent post unless I missed it) what you are paying for though or what you don't think you are getting, so we have to guess from your fuzzy line stats that you are paying for 40Mbps and getting ~18. However it is suspicious that you are getting very close to 20 down, which indicates throttling (not congestion).

But, we also have to guess other things.

1)Did you recently upgrade? From what? 20? - Yes upgraded from 20 to 40. Get close to full 40 on an Afrihost test account.
2)Inside customerportal.telkomsa.net, what product does it say you have? It says I have a 20 line, changed to 40 for a day or two and back to 20. Support I spoke to says it takes a while to update.
3)Have you used the prioritisation feature (now also available in customerportal under Connectivity->Prioritisation) in the past? Yes I have, I updated it when the upgrade went through.

Or, are you complaining about being disconnected? Your line stats show CRC errors, which could disrupt the LCP long enough to disrupt the PPP session. My 10Mbps line is worse, at least 5 disconnects per day ...
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Wasn't sure if the disconnections are related to the speed.

Thanks again
 
Has anyone been experiencing poor speeds during peak hours?
I've been going mad wondering why my internet is so damn slow, at times google doesn't load.
I went from constantly restarting my router, to removing devices from router.
Today I decided to finally use a priority to pass, and tada I can use the internet normally during peak hours...but why am I being throttled as when I logged into the Telkom website it says "FUP not active"
 
tsume said:
Has anyone been experiencing poor speeds during peak hours?
I've been going mad wondering why my internet is so damn slow, at times google doesn't load.
I went from constantly restarting my router, to removing devices from router.
Today I decided to finally use a priority to pass, and tada I can use the internet normally during peak hours...but why am I being throttled as when I logged into the Telkom website it says "FUP not active"
Click to expand...

Yes been like this past couple weeks. Just hanging in there till something "works" again.
 
tsume said:
Has anyone been experiencing poor speeds during peak hours?
I've been going mad wondering why my internet is so damn slow, at times google doesn't load.
I went from constantly restarting my router, to removing devices from router.
Today I decided to finally use a priority to pass, and tada I can use the internet normally during peak hours...but why am I being throttled as when I logged into the Telkom website it says "FUP not active"
Click to expand...
Which package you on?
 
Every evening from about 6pm my speeds are utterly useless. Switching to WebAfrica seems to sort the problem out. Even opening google takes forever :/
 
Anyone else getting smses every 10 minutes saying their data has been paused and you are using out of bundle data and must choose an option, even though the data still works? This is for those with the homeunlimited and using the telkom sim that gives them 2gb data a month. Since the past few days I've getting smsed constantly with it. Now I log into telkom profile and also see I can't access areas of the platform because "I haven't used my account yet" but I clearly am and the data is being logged in the platform showing me using it. I'm so confused. Calling them tomorrow.
 
bradza said:
Anyone else getting smses every 10 minutes saying their data has been paused and you are using out of bundle data and must choose an option, even though the data still works? This is for those with the homeunlimited and using the telkom sim that gives them 2gb data a month. Since the past few days I've getting smsed constantly with it. Now I log into telkom profile and also see I can't access areas of the platform because "I haven't used my account yet" but I clearly am and the data is being logged in the platform showing me using it. I'm so confused. Calling them tomorrow.
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Just an update, after a couple hours on the phone and a visit to a telkom store, still didn't solve the sms, got told to eventually just ignore it, every 10mins. So put the sms on block. Solved, for now.
 
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