Telkom Internet Capped/Uncapped User Feedback (Pt2)

Cancelled Telkom ADSL-4 meg uncapped a year ago and am with Cell C at half the price an no problems yet
 
barkhausen said:
Cancelled Telkom ADSL-4 meg uncapped a year ago and am with Cell C at half the price an no problems yet
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You're with Cell C and experiencing no problems?

Isn't Cell C supposed to be worse than a bowl of snot?
 
I’ve been having problems with my 4mbps line since Monday and Telkom’s been no help as expected.
Three consecutive speed tests have shown 0.0mbps, 3.6mbps (normal) and 20mbps so even that is no help, though don’t know how its even possible.

First they told me that there’s lines being installed in my area so that’s the problem.
Then they said my line status is “reserved / migrating” even though i have not ordered an upgrade or anything.

Then they said it seems like I’m being throttled even though i’ve only used 85/180GB so far but its not showing on their side and i must phone sales. Sales said it doesn’t show any throttling, i must phone tech support as they are in charge of throttling.

Then they reset my line or something, the manager “optimized” my line speed and the technician promised it would be back to normal after 15 mins. Aaaand it wasn’t, to no one’s surprise.

Finally i had to log a fault and now have to wait around and suffer till they show up.

My contract is ending next month and this is the worst trouble with my wifi that i’ve experienced in 1 year 10 months.
Just when I decided to renew my contract since it was all good.

Not to mention, i was actually throttled for the first time last month when i hit 190GB, even though i am 99.9% sure that there’s been an error.
I normally just hit 90-100GB of usage a month. And I definitely did not do anything extraordinary last month to almost double my usage.

“Where’s the poop Telkom?!”
 
Amy0075 said:
I’ve been having problems with my 4mbps line since Monday and Telkom’s been no help as expected.
Three consecutive speed tests have shown 0.0mbps, 3.6mbps (normal) and 20mbps so even that is no help, though don’t know how its even possible.

First they told me that there’s lines being installed in my area so that’s the problem.
Then they said my line status is “reserved / migrating” even though i have not ordered an upgrade or anything.

Then they said it seems like I’m being throttled even though i’ve only used 85/180GB so far but its not showing on their side and i must phone sales. Sales said it doesn’t show any throttling, i must phone tech support as they are in charge of throttling.

Then they reset my line or something, the manager “optimized” my line speed and the technician promised it would be back to normal after 15 mins. Aaaand it wasn’t, to no one’s surprise.

Finally i had to log a fault and now have to wait around and suffer till they show up.

My contract is ending next month and this is the worst trouble with my wifi that i’ve experienced in 1 year 10 months.
Just when I decided to renew my contract since it was all good.

Not to mention, i was actually throttled for the first time last month when i hit 190GB, even though i am 99.9% sure that there’s been an error.
I normally just hit 90-100GB of usage a month. And I definitely did not do anything extraordinary last month to almost double my usage.

“Where’s the poop Telkom?!”
Click to expand...
21E5762D-3EC1-488D-84E3-D24CF969880B.png

I also use the broadband.co.za speed test.
 
every so often one gets surprised by brilliance .... but not here ... another day ... and same F**CKed up web

GGNORE
 
net so bad again, guess i'll have to bight the double bills and just order my fibre installation as this service from telkom is just shocking
 
Suffering over 90% packet loss in all games currently.

Did anyone by any chance manage to get any info on what the problem is and when it will be fixed? This is literally every night starting at 18:00
 
3mbps download via LTE. Videos stuttering barely watchable.
 
You can't get an update because nobody at 10210 understands anything other than the script they are put in front to follow. I have explained to them that the problem does not lie between the router and the exchange and the only thing they can suggest is a port reset or to assign a line fault. These are the only 2 options they are aware of because that is what is in the script. The call center agents do not understand anything else because they are not trained and have no experience in IT. The twitter account suggest calling 10201 or emailing [email protected]. This is the reply I got from the [email protected]
Good day


Thank you for email Telkom Technical Support





Kindly be advise we have refresh the port , please reboot the rooter and test the connection.






We apologise for inconvenience caused .








Should it be anything else but related to Technical Support,Please open a new ticket by emailing your query to [email protected] as the old ticket will be closed.
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We won't see a resolution to this because they lack the fundamental understanding of what is actually going on.
 
well thank F**CK i cancelled, i can't wait anymore, this is utter bullSH*T

how does me paying for a service make sense when i'm getting 90% packet loss, get the F**Ck outta here man
 
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