Telkom Internet Uncapped User Feedback.

[digitalp]

My 4 Mbps uncapped line.

Download Speed: 1333 kbps (166.6 KB/sec transfer rate)
Upload Speed: 433 kbps (54.1 KB/sec transfer rate)
Latency: 24 ms
7/15/2013 9:37:24 PM



The last fault I booked got cleared without anyone doing anything.

I am sure you are aware of a Telkom Rep on Mybb who can help you with this? Also try the social media team on FB.

 

[Gboss]

Hey Ranger or TelkomZA Rep please help

4MB line
4MB uncapped
Running at less than 1MB
Previous speedtests always ran at +-3.40MB

http://www.speedtest.net/result/2840737396.png

I never had a problem when on 2MB at all, my account ran flawlessly now this.

Pings seem on par but download speed is terrible and youtube buffers on 720p.

EDIT: Some more speedtest results and a tracert to www.bbc.uk

Your Latest Results (Local)


Test conducted on 16 July 2013 08:46:08 PM

Download Speed: 858 kbps (107.3 KB/sec transfer rate)

Upload Speed: 433 kbps (54.1 KB/sec transfer rate)

Latency: 52 ms

Your Latest Results (International)


Test conducted on 16 July 2013 08:48:36 PM

Download Speed: 813 kbps (101.6 KB/sec transfer rate)

Upload Speed: 364 kbps (45.5 KB/sec transfer rate)

Latency: 247 ms

Latencies are a little higher on mybroadband's speedtest but speeds are the same.

Your Latest Results

C:\>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.246.92]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 11 ms 11 ms 11 ms ti-224-12-01.telkomadsl.co.za [105.224.12.1]
3 24 ms 23 ms 23 ms 105.228.0.6
4 24 ms 23 ms 23 ms 105.228.0.13
5 24 ms 23 ms 24 ms rndf-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39
.41]
6 214 ms 208 ms 204 ms lon-ip-hsll-1-gig-0-1-0.telkom-ipnet.co.za [196.
43.9.46]
7 208 ms 208 ms 208 ms 93-126-245-83.packetexchange.net [83.245.126.93]

8 * * * Request timed out.
9 219 ms 218 ms 208 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
10 219 ms 218 ms 218 ms 132.185.255.164
11 226 ms 223 ms 218 ms bbc-vip013.cwwtf.bbc.co.uk [212.58.246.92]

Trace complete.

C:\>tracert www.google.com

Tracing route to www.google.com [74.125.233.81]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 10 ms 11 ms 11 ms ti-224-12-01.telkomadsl.co.za [105.224.12.1]
3 25 ms 24 ms 24 ms 105.228.0.6
4 24 ms 24 ms 24 ms 105.228.0.13
5 25 ms 25 ms 25 ms rndf-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39
.41]
6 25 ms 25 ms 26 ms 196.43.52.38
7 25 ms 25 ms 24 ms 196.43.26.106
8 26 ms 26 ms 26 ms 72.14.212.1
9 28 ms 28 ms 27 ms 64.233.174.57
10 26 ms 26 ms 26 ms jnb01s02-in-f17.1e100.net [74.125.233.81]

Trace complete.

And the tracerts seem normal too...

And lastly TiTracker shows my usage is still well in the green zone



RE-EDIT: Pingtest.net results show line quality is good

http://www.pingtest.net/result/83825144.png

http://www.pingtest.net/result/83825240.png

 

[MickeyD]

Hey Ranger or TelkomZA Rep please help

4MB line
4MB uncapped
Running at less than 1MB
Previous speedtests always ran at +-3.40MB

http://www.speedtest.net/result/2840737396.png

I never had a problem when on 2MB at all, my account ran flawlessly now this.

Pings seem on par but download speed is terrible and youtube buffers on 720p.

Send a PM to TelkomZA with your details.

 

[Gboss]

Send a PM to TelkomZA with your details.

Thanks if I get no response from them I'll drop TelkomZA a PM.
I guess I was kinda hoping someone on here had some answers.
I added my tracerts etc
I'm stumped, tomorrow I guess I'll try hash up my old afrihost free 1gb account to test.

 

[Awesum]

Mine is the same. They cancelled the 2nd fault today.
I'll PM TelkomZA

 

[Gboss]

Mine is the same. They cancelled the 2nd fault today.
I'll PM TelkomZA

Did the rep solve your problem?

I PM'd TelkomZA I hope he can help get me back @ 4MB

 

[Awesum]

I have PM'd him and I posted on their Twitter account.
I'm waiting for a response.

 

[ranger]

So I am definitely a victim of DSLAM congestion at present ... I am not aware of any other problems though.

 

[MickeyD]

So I am definitely a victim of DSLAM congestion at present ... I am not aware of any other problems though.

bwahahahaha

 

[ranger]

So,

Just a head's up to everyone... I requested my TI ADSL *account* to be cancelled with Telkom (more than 3 weeks ago). Wasn't too impressed with the performance,

This is the only thing I can influence. And I think we fixed it for the large majority of people between the 4th (for Cape Town) and the 9th (for Gauteng) of July, unfortunately we were waiting for infrastructure that takes time ...

TI unable to provision the account correctly (unable to log into my email / usage tracker / etc) and couldn't really be bothered to sit on the phone for hours on end with Telkom to sort it out - I mean hey, if you can't provision a account even, then obviously there are issues on your side.

There are no *technical* issues. Can't say anything about the rest.

What does Telkom do?

Let's clarify. The *agent* did this. This is not the documented business process. You have provided no information that we can use to escalate to the relevant call centre.

more than 3 weeks later after requesting them to cancell my TI account, they go and cancel the TI account (finally), my ADSL Service, and my bloody phone line!!!! Everything, cancelled. NO SERVICE WHAT SO EVER.

Thanks Telkom. I guess it doesn't matter what you do, your image will just plain and simply never change. You CANNOT be trusted, and you will NEVER be able to operate as a respectable company.

Conveniently, everything was ofcourse cancelled Friday afternoon just before they go home, and conveniently, now I have to wait untill Monday to process cancellations on the cancellations that was incorrectly issued by Telkom Internet.

Correction, your cancellation was handled by 'Telkom', not 'Telkom Internet'. As far as I know, the Telkom Internet call centre may no longer cancel *anything*, cancellations go to the Telkom Options Centre (which handles *all* cancellations).

Now, my disclaimer has always been that I can assist with any telkomsa.net service, except I can't help with cancellations, and I can't do activations myself (but if someone suspects a mistake, I can verify, and escalate having it fixed). I can't do anything about any other issues, be it phone lines, ADSL lines, any billing issue on those.

This thread is *NOT* about call centre issues, it is *not* about lines or ADSL cancellations. Normal forum etiquette is that you start your own thread if you can't find one where your post is on-topic. I will not respond to any other similar posts in this thread, besides linking to this reply.

I did see your post on the weekend, but I tried to have *one* weekend without worrying work-related issues (since I got back from leave), and there was nothing I could do anyway.

Now, if you don't object, I will see if we can use this as an example when engaging with the call centres, but I can't promise that anything will change.

 

[Hectic]

So I am definitely a victim of DSLAM congestion at present ... I am not aware of any other problems though.

Aai.
Hope you get sorted soon.

 

[Gboss]

And this morning all is back to normal, WTF?!?



This I can live with but last nights sub 1MB was torture

 

[Awesum]

And this morning all is back to normal, WTF?!?



This I can live with but last nights sub 1MB was torture

I can old get full line speed at around 5 AM. In the afternoon its back to 1Mb/s

 

[Gboss]

I can old get full line speed at around 5 AM. In the afternoon its back to 1Mb/s

I hope this is not signs of congestion.... but the 2nd and 3rd hops on my tracerts are normal and local pings under 50ms

Whats wierd is that I never had an issue on 2MB at all. I been on 4MB for 2 weeks now and last night was the 1st time I got such terrible speeds since joining Ti.

 

[Awesum]

Download Speed: 1102 kbps (137.8 KB/sec transfer rate)
Upload Speed: 435 kbps (54.4 KB/sec transfer rate)
Latency: 23 ms

TraceRT to BBC.co.uk

Hop IP Address Host Name Response Time
=== ========== ========= =============
1 192.168.11.1 DD-WRT 0 ms
2 192.168.1.1 1 ms
3 105.224.24.1 ti-224-24-01.telkomadsl.co.za 10 ms
4 105.224.0.6 ti-224-0-06.telkomadsl.co.za 13 ms
5 105.224.0.13 ti-224-0-13.telkomadsl.co.za 13 ms
6 165.165.216.221 13 ms
7 196.43.9.46 lon-ip-hsll-1-gig-0-1-0.telkom-ipnet.co.za 181 ms
8 195.66.224.19 linx-224.as13213.net 183 ms
9 83.170.70.226 182 ms
10 83.170.70.134 dc5.as13213.net 197 ms
11 109.123.84.221 cd1.win2003DC.com 181 ms
Trace complete

 

[Gboss]

Download Speed: 1102 kbps (137.8 KB/sec transfer rate)
Upload Speed: 435 kbps (54.4 KB/sec transfer rate)
Latency: 23 ms

TraceRT to BBC.co.uk

Hop IP Address Host Name Response Time
=== ========== ========= =============
1 192.168.11.1 DD-WRT 0 ms
2 192.168.1.1 1 ms
3 105.224.24.1 ti-224-24-01.telkomadsl.co.za 10 ms
4 105.224.0.6 ti-224-0-06.telkomadsl.co.za 13 ms
5 105.224.0.13 ti-224-0-13.telkomadsl.co.za 13 ms
6 165.165.216.221 13 ms
7 196.43.9.46 lon-ip-hsll-1-gig-0-1-0.telkom-ipnet.co.za 181 ms
8 195.66.224.19 linx-224.as13213.net 183 ms
9 83.170.70.226 182 ms
10 83.170.70.134 dc5.as13213.net 197 ms
11 109.123.84.221 cd1.win2003DC.com 181 ms
Trace complete

Are those stats for a 4MB line?

Mines been fine since the morning http://www.speedtest.net/result/2842121270.png
Averaging 3MB still.

 

[MickeyD]

Tracert does not mean much...

here's mine (now):
Tracing route to bbc.co.uk [212.58.253.67] over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 10 ms 10 ms 10 ms ti-224-140-01.telkomadsl.co.za [105.224.140.1]
3 21 ms 20 ms 20 ms ti-226-0-06.telkomadsl.co.za [105.226.0.6]
4 20 ms 20 ms 20 ms ti-226-0-13.telkomadsl.co.za [105.226.0.13]
5 30 ms 27 ms 27 ms wblv-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39.45]
6 178 ms 172 ms 172 ms lon-ip-hsll-1-gig-7-1-0.telkom-ipnet.co.za [196.43.9.58]
7 200 ms 199 ms 199 ms 93-126-245-83.packetexchange.net [83.245.126.93]
8 * * * Request timed out.
9 201 ms 200 ms 200 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
10 205 ms 205 ms 206 ms 132.185.255.156
11 208 ms 208 ms 209 ms www-vip.cwwtf.bbc.co.uk [212.58.253.67]
Trace complete.

Yet here's my DL's (right now on a 2Mbps uncapped account):

 

[Tinuva]

Tracert does not mean much...

here's mine (now):
Tracing route to bbc.co.uk [212.58.253.67] over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 10 ms 10 ms 10 ms ti-224-140-01.telkomadsl.co.za [105.224.140.1]
3 21 ms 20 ms 20 ms ti-226-0-06.telkomadsl.co.za [105.226.0.6]
4 20 ms 20 ms 20 ms ti-226-0-13.telkomadsl.co.za [105.226.0.13]
5 30 ms 27 ms 27 ms wblv-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39.45]
6 178 ms 172 ms 172 ms lon-ip-hsll-1-gig-7-1-0.telkom-ipnet.co.za [196.43.9.58]
7 200 ms 199 ms 199 ms 93-126-245-83.packetexchange.net [83.245.126.93]
8 * * * Request timed out.
9 201 ms 200 ms 200 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
10 205 ms 205 ms 206 ms 132.185.255.156
11 208 ms 208 ms 209 ms www-vip.cwwtf.bbc.co.uk [212.58.253.67]
Trace complete.

Yet here's my DL's (right now on a 2Mbps uncapped account):

View attachment 59591

Not really sure what point you are trying to make.

1. That traceroute shows a perfect ADSL line and ISP.
2. The download speed you get on said line just confirms what the traceroute was showing.

A traceroute means a lot, if you take it at the correct time, ie. when there is actually a problem.

 

[Awesum]

Yes, mine is a 4Mb/s line not 1 Mb/s.

 

[Gboss]

So I PM'd TelkomZA last night regarding my sub 1MB speedtests and slow downloads. Got a reply this morning with a reference number. Brendan, Telkom Tech, has just finished up at my house, he found an intemittent fault and did an end to end test and repaired the line.

I'm super impressed to say the least. Thank you TelkomZA!!!

I will test my line again tonight to see if my problem is resolved.