Resident_Evil
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- Aug 6, 2013
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Apologies, I'm in Morningside Johannesburg.
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Question of the Day: Are you keeping your Prime subscription?
Telkom Internet Uncapped User Feedback.
- Thread starter Yuu
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ranger
Expert Member
Not really relevant.
As far as I know, very little traffic from our customers goes via.cinx or.jinx. The top protocol categories in terms of bandwidth utilisation (youtube, web browsing, p2p) are either mostly local to saix (google video cache, akamai) or mostly international (p2p).
Some traffic (google search, gmail I think) does go via or to Jinx, but that kind of traffic at our peak demand can easily fit in jinx and cinx's off-peak.
ranger
Expert Member
Not this one. This one is mostly a skin/theme change, that is long overdue but got delayed due to other more fundamental changes. We had to get it out of the way now, otherwise there is too much redo work (merging changes, re-testing, documentation etc.).
Most likely there will be another one towwards the end of the month or early next month with functional changes.
Thank you sir
ranger
Expert Member
Thanks for the update. However, our stats for the Cape Town site shows that we have dropped 0 bytes of local traffic in the past 21 hours.
Granted, I can't (currently) test the Cape Town site directly, so there *could* be something I'm missing here ...
With such wild variation in a traceroute, it is difficult to trust the stats it provides, something like mtr, winmtr, or (apparently, haven't tested it myself) tracepath provide more useful info.
Everything seems all right for me tonight:
Tracing route to wbs-ip-dlr-1-1.telkom-ipnet.co.za [196.25.37.14]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms home.gateway [10.0.0.2]
2 9 ms 9 ms 10 ms ti-224-80-01.telkomadsl.co.za [105.224.80.1]
3 11 ms 9 ms 11 ms ti-226-0-06.telkomadsl.co.za [105.226.0.6]
4 10 ms 11 ms 10 ms ti-226-0-13.telkomadsl.co.za [105.226.0.13]
5 13 ms 10 ms 11 ms wblv-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39
.45]
6 13 ms 14 ms 11 ms 196.43.51.26
7 13 ms 15 ms 13 ms wbs-ip-cat-1-fwsm-speedtest.telkom-ipnet.co.za [
196.25.37.2]
8 13 ms 12 ms 13 ms wbs-ip-dlr-1-1.telkom-ipnet.co.za [196.25.37.14]
Pinging bbc.co.uk [212.58.251.195] with 32 bytes of data:
Reply from 212.58.251.195: bytes=32 time=157ms TTL=112
Reply from 212.58.251.195: bytes=32 time=158ms TTL=112
Reply from 212.58.251.195: bytes=32 time=156ms TTL=112
Reply from 212.58.251.195: bytes=32 time=157ms TTL=112
UK latency seems fantastic, keep it that way
Tracing route to wbs-ip-dlr-1-1.telkom-ipnet.co.za [196.25.37.14]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms home.gateway [10.0.0.2]
2 9 ms 9 ms 10 ms ti-224-80-01.telkomadsl.co.za [105.224.80.1]
3 11 ms 9 ms 11 ms ti-226-0-06.telkomadsl.co.za [105.226.0.6]
4 10 ms 11 ms 10 ms ti-226-0-13.telkomadsl.co.za [105.226.0.13]
5 13 ms 10 ms 11 ms wblv-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39
.45]
6 13 ms 14 ms 11 ms 196.43.51.26
7 13 ms 15 ms 13 ms wbs-ip-cat-1-fwsm-speedtest.telkom-ipnet.co.za [
196.25.37.2]
8 13 ms 12 ms 13 ms wbs-ip-dlr-1-1.telkom-ipnet.co.za [196.25.37.14]
Pinging bbc.co.uk [212.58.251.195] with 32 bytes of data:
Reply from 212.58.251.195: bytes=32 time=157ms TTL=112
Reply from 212.58.251.195: bytes=32 time=158ms TTL=112
Reply from 212.58.251.195: bytes=32 time=156ms TTL=112
Reply from 212.58.251.195: bytes=32 time=157ms TTL=112
UK latency seems fantastic, keep it that way
Last edited:
Fwiw - I am experiencing the same. Paarl - 4mb uncapped. Thought it had fixed itself this morning, but no go. Consistently been about 1mb slower that what I used to run - i.e. 2,5mb as opposed to 3,5mb. So it's MUCH better than the slow-down evenings of the last week, but still off where it should be.
Streaming is ok - haven't tried downloads yet. Need to update - will see in a bit.
ranger
Expert Member
2.5Mbps on? Speedtest?
At this time of day, gaming, streaming and web browsing are our priority to keep working well. Downloads shouldn't really be the priority during 'prime time'. Downloads that can wait should wait for midnight.
wingnut771
Honorary Master
All the people that are getting ****ty speeds, what happens with another ISP?
My current speeds on Speedtest:
I can live with your suggestions in the last paragraph - in any event, updated a bunch of apps through iTunes, and it was not noticeably slower.
As indicated earlier - prior to the problems since the long-weekend, my speeds were consistently floating around at 3,45mb, ping=22 - which is what I would've expected on a 4mb line. For most of today and this evening, the above has been the consistent speed, peaks and dips aside...Whereas ping is looking good, and my upload speed is slightly higher - I'm hoping the downl speed will return to where it used to be over the next few days - since I don't think it would be unreasonable of me to be disappointed with a drop by a full 1mb??
Of concern, is the fact that my other ISP speedtests are now matching TI's.... :wtf:
Hectic
Executive Member
This is the problem atm Ranger.
It was always widely advertised that people that want to download during the day, must get a business account.
Home users was advised to download after business hours.
Now suddenly we are advised not to download before late night either.
I usually don't download anything other than Http before midnight anyhow, but the way this is going, TI should advertise their uncapped accounts at midnight oil accounts or something.
I asked you 3 weeks ago if something has changed, because my browsing has deteriorated.
You said no.
I started experiencing timeouts on web pages and very slow loading pages. Gaming is absolutely ****ty on my PS3 and browsing on my Android devices via wi-fi is bad.
Facebook pages (pics and videos don't work)
These are problems I'm struggling on a daily basis with for the last 3 weeks and while I know you and your team have your hands full, I'm getting very frustrated and vent my frustrations here in the hope that you and the other knowledgeable people that normally post here will either take notice or have some advice for me.
Since then many people have complained about the same thing and even worse, line speed has dropped on local and International as well.
I posted my stats this morning and I was 1.1Mbps down on my usual speed on international and 0.5Mbps down on local and it hasn't changed much:
It was always widely advertised that people that want to download during the day, must get a business account.
Home users was advised to download after business hours.
Now suddenly we are advised not to download before late night either.
I usually don't download anything other than Http before midnight anyhow, but the way this is going, TI should advertise their uncapped accounts at midnight oil accounts or something.
I asked you 3 weeks ago if something has changed, because my browsing has deteriorated.
You said no.
I started experiencing timeouts on web pages and very slow loading pages. Gaming is absolutely ****ty on my PS3 and browsing on my Android devices via wi-fi is bad.
Facebook pages (pics and videos don't work)
These are problems I'm struggling on a daily basis with for the last 3 weeks and while I know you and your team have your hands full, I'm getting very frustrated and vent my frustrations here in the hope that you and the other knowledgeable people that normally post here will either take notice or have some advice for me.
Since then many people have complained about the same thing and even worse, line speed has dropped on local and International as well.
I posted my stats this morning and I was 1.1Mbps down on my usual speed on international and 0.5Mbps down on local and it hasn't changed much:
ranger
Expert Member
So, for a number of reasons ( use our IPC capacity, and wholesale's international capacity efficiently, as well ad not kill the dslams), we are encouraging users to do bulk downloads that can wait, oitside peak times. I am not saying you can't download during the day, but if you want to download the most (not saying you do, but others here definitely do) you will see you will only do this by running at line speed only afyer midnight until early morning, and at 33% or so the rest of the time.
The idea being to imcentivise the leechers to not break the experience for others doing things that can't wait (gaming, streaming etc.).
Well, the problem is this. There is too much p2p, and it is affecting other traffic. Windows updates also often have more impact than they should.
Sure, we can combat this in other ways (shape p2p much more harshly even when there is capacity, give you lame thresholds 'just like that'), but then wr impact legitimate users who might just have had a bad month etc.
Imstead, we are incentivising better behaviour. If you don't like the incentive, carry on.
But, in your case, you might be experiencimg problems caused by other users who could change their behaviour due to incentives, and hopefully everyone wins.
Nothing changef on our side then.
There were changes more recently than 3 weeks ago. Those may have impacted the other users, and we think we have fixed what may have been incorrect with that change, or parameters that needed to change after that change due to changing conditions.
Replying on tapatalk, and didn't check the link, will check shortly. However, it seems most other users were mainly complaining about afternoon.
So, I don't know if you have tested for dslam congestion at the time you experience slowness on our side. If you have, I will definitely investigate, but if you haven't, I only think it is fair you do, as it takes much less time to test than for me to even start investigating.
Hectic
Executive Member
Thx Ranger. I will start collecting records and send it to you sometime next week.
I understand all the points you made, expecially P2P.
All my P2P run from 01:00 - 03:00.
Occasionally I do pull Linux distros during the day. Those can be P2P at times.
The thing is that everything worked well up to 3 weeks back.
I dont my downloads are bad, but eish browsing.
Anyways, will keep you up to date. Thanks for the offer to help.
It is appreciated.
I understand all the points you made, expecially P2P.
All my P2P run from 01:00 - 03:00.
Occasionally I do pull Linux distros during the day. Those can be P2P at times.
The thing is that everything worked well up to 3 weeks back.
I dont my downloads are bad, but eish browsing.
Anyways, will keep you up to date. Thanks for the offer to help.
It is appreciated.
ranger
Expert Member
Great, this should help everyone
.For real linux distros, we will try and make a plan. Unfortunately, shaping p2p based on content isn't really feasibile, but would a fast http/ftp mirror on our side help? We did mirror some distros a while back, but the hardware was EOL and has since failed and we couldn't (at the time) justify replacing the hardware. We can now (but we're tight on time ..).
Web browsing *should* be good, but at present we don't prioritise web browsing over HTTP downloads. There are some improvements we still want to make here, but previous attempts made things worse. We are waiting for new releases from some vendors ...
ranger
Expert Member
In what way?
Ranger, while I appreciate the work you guys are doing, I'm not so sure the arrangement with the download window is a great one. I do audio post production work for a lot of international musicians, and I get sent audio stems in 24bit Aiff/WAV format almost every 2nd or 3rd day. These files range anywhere between 2GB to 15GB, depending on the project. You're now saying that I have to start scheduling my downloads for after midnight from now on ? So, my work gets held up because my ISP dictates when I'm allowed to download ? If that's the case, I will have to cancel my service with TI, because I can't work within a download timeframe that is dictated to me by my ISP. I've been quite patient, and fairly happy most of the time, but if this is TI's way "forward", I'll have to jump ship. It's actually quite irritating that I have to put up with a rule I've never broken, because some people abuse the service. Honestly, I think you guys need to come up with a better solution than that, because if you can't, I'll definitely be moving away from TI.
Go Business uncapped. Not that much more expensive. The service ranger is talking about is for home use and not to be relied on for high priority stuff.
That said, my internet has been great today. Http dl flying, p2p great, youtube streaming 1080 without buffering and audio streaming has been rock solid. Wish it was like this all the time.
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