Telkom Internet Uncapped User Feedback.

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Electric said:
That's why i mentioned Hulu.
I stream all of my tv at home.
The family watches Hulu everyday on a 4mb line in HD.
Previously on the 2mb we could get high quality streaming, not full HD but better than DVD quality imo.

So 2mb will work fine but 4mb will be best.
Click to expand...

Sorry I completely missed the Hulu part in your post! Awesome I'm definitely going to give it a bash. Hopefully I'll report back with good news :D

alternate said:
If latency is important to you. Then don't get a Telkom internet account. I have had this account since the 2nd and since the 5th the experience has been terrible.
Click to expand...

If I have a problem gaming I'll probably use a separate 10 gig capped Afrihost account.
 
alternate said:
If latency is important to you. Then don't get a Telkom internet account. I have had this account since the 2nd and since the 5th the experience has been terrible.
Click to expand...

As I've mentioned, we don't all have these problems.
Gaming on my side is fine.
Occasional lag spikes but otherwise fine.

My son is at home gaming most of the time during the holidays when he's not skating.
He hates lag so makes a point of msging me if anything goes wrong.
 
Yuu said:
Trust me that Telkom has provisioned ample bandwidth, more so than any other backbone provider (also ranger mentioned last year Feb/March if you wanna backtrack this thread :p) :).
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I'll challenge you on this opinion. While they may have plenty of infrastructure available, have they provisioned sufficiently to handle the additional bandwidth required due to the product upgrades?

I think it must still be done... and the network freeze stumped them.
 
alternate said:
If latency is important to you. Then don't get a Telkom internet account. I have had this account since the 2nd and since the 5th the experience has been terrible.
Click to expand...

I wouldn't be too hasty. I've been watching this thread for a while as I was just waiting for my previous ISP's account to run out, and this week seems to be the first indication of major trouble. I've got a feeling it's just a blip. Mine certainly seems to be better today from some brief testing, and I'll test more thoroughly with some online games later.
 
Remydp said:
Do you stream at all by any chance? I'm hardly going to be do any downloading, I'll mainly be streaming on XBMC. It's streaming on uncapped products that I'm a little nervous of. Also hoping that streaming will work fine on a 4meg. It should though, I don't mind watching shows in SD.
Click to expand...

Electric said:
That's why i mentioned Hulu.
I stream all of my tv at home.
The family watches Hulu everyday on a 4mb line in HD.
Previously on the 2mb we could get high quality streaming, not full HD but better than DVD quality imo.

So 2mb will work fine but 4mb will be best.
Click to expand...

My experience mimics that of Electric, although I probably dont get anywhere near 200gb a month.
XBMC, Netflix, Hulu, Coke and Popcorn, hell any streaming site works well for me.
I stream 720p without a buffer (Line 4MB Acc 2MB)

I comment much about the latency in game but my son plays online (xBox Live ) and he hasn't complained.
EDIT: My sons 8 so I dunno if he understands latency LOL
 
Gboss said:
My experience mimics that of Electric, although I probably dont get anywhere near 200gb a month.
XBMC, Netflix, Hulu, Coke and Popcorn, hell any streaming site works well for me.
I stream 720p without a buffer (Line 4MB Acc 2MB)

I comment much about the latency in game but my son plays online (xBox Live ) and he hasn't complained.
EDIT: My sons 8 so I dunno if he understands latency LOL
Click to expand...

Awesome. I'm definitely going to give it a bash! I'm sure it will serve me perfectly :)
 
Gboss said:
I comment much about the latency in game but my son plays online (xBox Live ) and he hasn't complained.
EDIT: My sons 8 so I dunno if he understands latency LOL
Click to expand...

Speeds are fine. I can get the maximum out of a 4mb line with my account. But if I try play counter strike, tf2 or even dota 2 online the latency is terrible.

Any other ISP (MTN or IS based) works flawlessly. I tried a Telkom capped account and it has the same problems. Only the Telkom guest account has normal latency to telkom.co.za :P

It seems like everything has been throttled.

EDIT: The forum re sized my image. http://i.imgur.com/LVBicq5.jpg
 
Last edited:
http://speedtest.ookla.com/result/2449172734.png

http://speedtest.ookla.com/result/2449173974.png

trace route - local

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings>tracert telkom.co.za

Tracing route to telkom.co.za [196.43.22.222]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 8 ms 7 ms 8 ms ti-224-188-01.telkomadsl.co.za [105.224.188.1]
3 10 ms 10 ms 11 ms ti-228-0-06.telkomadsl.co.za [105.228.0.6]
4 11 ms 10 ms 10 ms ti-228-0-13.telkomadsl.co.za [105.228.0.13]
5 11 ms 10 ms 10 ms 165.165.216.217
6 10 ms 11 ms 10 ms 196.43.39.162
7 11 ms 12 ms 11 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.4
3.23.6]
8 14 ms 13 ms 13 ms nbsc-ip-bssr-1-atm-5-0-0-1.telkom-ipnet.co.za [1
96.43.23.30]
9 13 ms 13 ms 13 ms nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za [196.43
.22.222]

Trace complete.

C:\Documents and Settings>

Trace route - international

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings>tracert bbc.co.uk

Tracing route to www.bbc.co.uk [109.123.82.184]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 7 ms 8 ms 7 ms ti-224-188-01.telkomadsl.co.za [105.224.188.1]
3 11 ms 10 ms 10 ms ti-228-0-06.telkomadsl.co.za [105.228.0.6]
4 11 ms 10 ms 10 ms ti-228-0-13.telkomadsl.co.za [105.228.0.13]
5 11 ms 11 ms 10 ms rndf-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39
.41]
6 179 ms 179 ms 178 ms lon-ip-hsll-1-gig-0-1-0.telkom-ipnet.co.za [196.
43.9.46]
7 529 ms 521 ms 516 ms linx-224.as13213.net [195.66.224.19]
8 515 ms 515 ms 514 ms 83.170.70.234
9 527 ms 529 ms 520 ms dc5.as13213.net [83.170.70.138]
10 530 ms 533 ms 530 ms vps-db1.sysnic.com [109.123.82.184]

Trace complete.

C:\Documents and Settings>

My routing to the uk seems to be different than others here in the thread... Not that it makes a difference to the connection speeds.
 
Don't even bother trying to phone in and cancel. After waiting 28 minutes to speak to someone I get the most uninterested woman on the other side of the phone.
First she wanted to upgrade my line speed then I finally got her to understand I wanted to cancel my "ADSL data account" then she says okay I'm going to put you on hold for a reference number. Six minutes later the call gets disconnected.

Going to the Telkom direct shop tomorrow morning and attempt to cancel it.
 
Electric said:
As I've mentioned, we don't all have these problems.
Gaming on my side is fine.
Occasional lag spikes but otherwise fine.

My son is at home gaming most of the time during the holidays when he's not skating.
He hates lag so makes a point of msging me if anything goes wrong.
Click to expand...

My 4meg account is running fine watch youtube @ 720p no buffering

My Boys bought themself XBOX live gold playing great now .

was a bit of lag few days ago ( but reading posts I was not the only 1)

People are Quick to complain when things go wrong . But dont say when all is great .

I have happily been on Telkom ADSL since 2006 .
 
diane7 said:
My 4meg account is running fine watch youtube @ 720p no buffering

My Boys bought themself XBOX live gold playing great now .

was a bit of lag few days ago ( but reading posts I was not the only 1)

People are Quick to complain when things go wrong . But dont say when all is great .

I have happily been on Telkom ADSL since 2006 .
Click to expand...

Why should you say anything when something you paid for, is working as it should? Compliments are reserved for exceptional service, not standard service.
 
xrapidx said:
Why should you say anything when something you paid for, is working as it should? Compliments are reserved for exceptional service, not standard service.
Click to expand...

That's the point. Complaints are relatively few, so it's probably working just fine for most people.

After a few days of very high latency, today has been just slightly on the high end of "ok", and I'm expecting it to improve further by tonight.

So again, my advice is to not be too hasty with cancelling. It's only been a week and many other ISPs will lock you in with 2 month cancellation notices.
 
xrapidx said:
Why should you say anything when something you paid for, is working as it should? Compliments are reserved for exceptional service, not standard service.
Click to expand...

If people follow this thread then Telkom seems to be the worst ISP out there.
Which they aren't.
If folks don;t give positive feedback then naturally it all seems negative.
 
Electric said:
If people follow this thread then Telkom seems to be the worst ISP out there.
Which they aren't.
If folks don;t give positive feedback then naturally it all seems negative.
Click to expand...
How many customers does each ISP have and how many of those customers are complaining?
 
Electric said:
If people follow this thread then Telkom seems to be the worst ISP out there.
Which they aren't.
If folks don;t give positive feedback then naturally it all seems negative.
Click to expand...

Really? Looking at other threads, I've seen worse.
 
Still having issues of bad latency and transfer speeds on anything international with my Telkom account :( I've attached speed tests of Telkom and Afrihost done on the same line to the same server in London. We having the same issue at work as well on a Telkom business account.

Call center is absolutely useless as well when it comes to these kinds of issues, if not all.. What does one actually do in this scenario other than cancelling :/

Telkom
3216695461.png

Afrihost
3216711005.png
 
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