Telkom Internet Uncapped User Feedback.

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My Netflix won't even connect!!! I hope Telkom can sort this out, starting to believe they never will!!!!
 
Got 1 gig trial account from Afrihost to compare against Telkom. Watched 2 HD episodes of breaking bad on Netflix with 2 meg line, no buffering!! Used up my cap in 3 hours... Back to Telkom and netflix connects but buffers all the time and quality so bad looks like watching SAUK from 1983
 
I switched to my Afihost account and Netflix works like it should. Definately a Telkom problem.
 
Awesum said:
I switched to my Afihost account and Netflix works like it should. Definately a Telkom problem.
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Starting to wonder if Telkom are trying to stop all Netflix account holder from ZA, also pondering the idea to try an alternative ISP!!!!
 
Speeds and pings are better, but very random. I've given up on YouTube. Seems like something is maxing out somewhere.
 
My speeds and latencies are back to normal since about 10pm. But it'll probably nosedive again during office hours tomorrow.
 
giggity said:
Looks like a problem with your line to me. Those are different exchanges. Unless both are congested, which is unlikely.
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Each ESR has IPs for each IPC. There is no indication that the IPs are on different ESRs. Looks like the DSLAM is heavily congested. One reason I asked for traceroutes ....

Yeah I don't think any international streaming is working at the moment. Twitch maximum download I can get is 45KB/s, then it throttles down.
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If you go through the Cape Town site, we are aware of it, it will require a bit more than can be done after hours to fix it, hopefully tomorrow morning.

We made some minor changes in the Gauteng site, it should have been better from around 20h00 IIRC, and it should stay that way barring surprises.
 
ranger said:
Wrong. The true test is from 20h00 to 23h00, and we passed that in Gauteng, and might need to write the ''her" for Cape Town.
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Are yous saying the international problem is fixed? I think I speak for everyone when I say an ETA for a fix is not just long overdue but needed. :erm:
 
Morning

TI Official response update.

“Telkom Internet has identified the specific cause of slow speeds and high latency on some international internet traffic that some ADSL customers were experiencing.

Investigations conducted over the past few days, in collaboration with Telkom’s third party vendors, has pin-pointed and confirmed the exact location of the fault on the International network links. A temporary solution has been implemented in order to reduce the impact the fault has on our customers and our network while we continue working towards a permanent resolution. Telkom Internet’s technical team continues working closely with its international vendors to permanently resolve the fault as expeditiously as possible.

Telkom Internet apologises to affected customers and assures them that the matter continues to receive priority attention. The ISP thanks its customers for their patience while it continues working around the clock, with its vendors, in order to return services to normal.”

Regards^CO
Will post further updates as they become available.
 
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