Telkom Internet Uncapped User Feedback.

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Telkom soft cap switches peep-to-peer and streaming off - Not what they announced

Re Telkom soft cap. Reached my 10GB monthly limit last night. Since then YouTube (I use it to view university lectures from California) is dead. So I phone Telkom. 1 hour on the phone and I establish that soft cap = no peep-to-peer or streaming at all. I tell them that the announcement states "note that, after you have reached your cap, day to day activities such as e-mail, banking, and browsing will be given priority whilst lower priority will be given to high usage applications such as file sharing (P2P etc.) and streaming services." Oh, they say, that is not how it works, but send us a copy of the announcement anyway. This is surely dishonest, to tell us lower priority, and then in fact to switch the services completely off.
 
Conflict of interest

akescpt said:
what have u bullies done to ranger?
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I have a suspicion the techies worked out a solution that they thought would be implemented as THEY designed it
BUT
Marketing , Management , Sales -- etc etc
Have
Gone and changed things around so that it is no longer an optimal ( for the subscriber ) solution ????
Hence
These strange anomalies showing up now

Just guessing ............
 
Well it would be nice for Ranger to give us an official response. I don't particularly mind a soft cap if the limit is high enough and it's 100% consistent.
 
Zyzzyva said:
Well it would be nice for Ranger to give us an official response. I don't particularly mind a soft cap if the limit is high enough and it's 100% consistent.
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The problem is that things do not just stay at the soft cap. According to the fair use policy:

Customers deemed as power users through the month that are restricted will be returned to full service profile at the beginning of the next calendar month. However, customers flagged with power user status may be deemed to be in breach of clause 2 of this policy, and, as such, Telkom reserves the right to terminate the customer account as a customer of Telkom Internet uncapped products, based on terms outlined in clause 4 of this policy.


So if you do not mend your ways you will be kicked out eventually.

Just love the way they use the word uncapped in the last sentence. So essentially if you go over the cap of the uncapped service you will be kicked out. Thanks for clearing that up Telkom.
 
See the Acceptable Usage Policy (AUP) was changed on Thursday to allow the identification of such "Power Users" - Never used to be in the AUP. They have even added
"Power user status may also apply to customers who are a deemed abusive to our service by running excessive concurrent internet sessions or excessive bandwidth intensive protocols such as peer-to-peer, within a short period of time."
According to the AUP using peer to peer or other "excessive bandwidth intensive protocals" justify's classing you as abusing the service. Thus their AUP went from "you have access to unlimited data" when I signed up to "we will call you an abuser and terninate your service if you try and use the unlimited service you signed up for." Seems their opening stanza in the AUP is at odds with this. I.e. "It is our intention to allow Telkom customers access to everything the internet has to offer, with minimal or no interference."
 
Telkom's AUP is one big contradiction from top to bottom and so is their marketing. Will see what the feedback is on the complaint sent to ASASA.
 
MKFrost said:
Telkom's AUP is one big contradiction from top to bottom and so is their marketing. Will see what the feedback is on the complaint sent to ASASA.
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Yep. A direct interpretation would mean watching two youtube videos "within a short period of time" would qualify you as a power user, and could get you kicked out. Typical "Big Brother" approach.
 
so if you push for the first 3 days or so, you can end up with a softcap for 27 days...and then still pay for it fully....not a chance...bye bye f...kom
 
MickZA said:
I can confirm that the TI tracker can't be accessed for uncapped accounts that are not soft-capped, how about people that have been soft-capped on uncapped?
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Been capped for past week and unable to access the tracker. Just get an Internal Server Error page when trying to log in. This has been the case since I started trying on Friday.

EDIT: I however know my total usage as I make use of Networx. My total usage for Feb is 106Gb
 
sallyspencer said:
well that would be me.......i am 2 meg uncapped....
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... but not soft-capped you say?

Edit: seems it's just the uncapped accounts that can't get to the tracker as there's no problem with my capped accounts - maybe they're having a rethink?
 
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Anyone else get this message when trying to check usage on the Telkom tracker. "Thank you for logging onto the Telkom Internet Usage Tracker Tool. You are on an Uncapped product and therefore usage tracking is not applicable to you."
 
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