Telkom issues with gaming

Gun_Pilot[ZA];11841382 said:
@zyro i would phone but they dont ever help, they will only reset your port.I have terrible experiences with 10210 :( I should have a technician arriving at my place in the next few days so I'll ask him whats going on. Where are you situated btw?
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If its anything ping related and gaming Telkom are clueless with it since years back it took 2 years to finally convince them something was wrong and it finally got fixed.
 
I tried a speedtest to J/burg server and the ping looked fine +- 49ms. But to Durban it was 530ms. Now Durban is much closer to me, and I guess the international breakout could be that side of the world. Europe gaming servers I got about 700 ms.. So it's seems it's a local problem. (well from my side at least)
 
I can't use my Telkom ISP account for gaming, the EU pings are just too much. It also spikes and lags terribly for some reason. Switched to Afrihost and everything is fine, stable ping of ~250ms to most EU servers.
 
Local ping|latency seems to have improved today ( CT ) , international still way up there.
 
Yep, local ping is fine but international is messed up!

Tracing route to bbc.co.uk [212.58.251.195] over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 14 ms 9 ms 9 ms ti-224-140-01.telkomadsl.co.za [105.224.140.1]
3 33 ms 28 ms 28 ms ti-226-0-22.telkomadsl.co.za [105.226.0.22]
4 71 ms 60 ms 58 ms ti-226-0-57.telkomadsl.co.za [105.226.0.57]
5 28 ms 28 ms 27 ms 165.165.214.213
6 179 ms 183 ms 186 ms lon-ip-hsll-1-gig-0-1-0.telkom-ipnet.co.za [196.43.9.46]
7 585 ms 586 ms 588 ms ldn-b5-link.telia.net [62.115.35.89]
8 584 ms 588 ms 589 ms atos-ic-151907-ldn-b5.c.telia.net [80.239.132.142]
9 * * * Request timed out.
10 566 ms 568 ms * ae0.er01.telhc.bbc.co.uk [132.185.254.109]
11 578 ms 567 ms 580 ms 132.185.255.140
12 561 ms 558 ms 557 ms www-vip.telhc.bbc.co.uk [212.58.251.195]

Trace complete.
 
I just called Telkom.. "hi , my latency is high on all international servers."..."sorry sir, you say your internet isnt working?" Lol! i had a laugh at that.. anyways they say put router off for 30 min as its an exchange problem that they just fixed(My exchange).. haha nothings changed..dare i phone again?:erm:
 
Gun_Pilot[ZA];11845726 said:
I just called Telkom.. "hi , my latency is high on all international servers."..."sorry sir, you say your internet isnt working?" Lol! i had a laugh at that.. anyways they say put router off for 30 min as its an exchange problem that they just fixed(My exchange).. haha nothings changed..dare i phone again?:erm:
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Sounds like BS.
 
Gun_Pilot[ZA];11845726 said:
I just called Telkom.. "hi , my latency is high on all international servers."..."sorry sir, you say your internet isnt working?" Lol! i had a laugh at that.. anyways they say put router off for 30 min as its an exchange problem that they just fixed(My exchange).. haha nothings changed..dare i phone again?:erm:
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I quite honestly don't think the call-centre people would know what latency is, if it punched them in the genitals and stole their babies.

Have you PMed TelkomZA?

That was how I sorted out my last trouble with latency.
 
No not yet, if it was an isolated indecent i would and by the looks on the forums he's not replying. i just messaged the Telkom Facebook team now. If no one replies i'll message him.
 
I would be happy if Telkom would at least say something about this you know, like give some feedback?

Has anyone logged a fault with Telkom directly like through their website?
 
Well my internet stuffed out again today for the 3rd time. I spoke to Tech support AGAIN. Got it sorted. Then i asked are you guys aware that we have very high ping on international servers. Wait for it...... "You must just RESET your router" and i said but we've all done that. she said no, you must start from scratch, press that tiny hole with a pen to reset and then put details in again and stuff..Lol let me know if it works for anyone:rolleyes::D
 
Gun_Pilot[ZA];11847084 said:
Well my internet stuffed out again today for the 3rd time. I spoke to Tech support AGAIN. Got it sorted. Then i asked are you guys aware that we have very high ping on international servers. Wait for it...... "You must just RESET your router" and i said but we've all done that. she said no, you must start from scratch, press that tiny hole with a pen to reset and then put details in again and stuff..Lol let me know if it works for anyone:rolleyes::D
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Hahahah these Telkom guys offer more comedy than actual help.:p
 
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