Telkom lashes out at MTN

Eish.

Instead of fixing the problem they are playing the blame game. In this country no one is ever in the wrong, yet things mysteriously continues to spiral out of control.
 
The arguments and statistics made public by MTN today does seem to indicate that Telkom is to blame for a fair amount of network problems – something which Vodacom confirmed. I have seen similar statistics before, so it is not only for the purposes of the ICASA hearings that these stats surfaced.

I must however wait until we receive a comprehensive response from Telkom to get both sides of the story. One must be able to assess the way in which faults are attributed to a specific provider or vendor
 
rofl nice is all of this because of the idols now? Did some one wake up lol?
Maybe now they will check why the rest of the telcoms is so $%^#$ fracked up.

This is awesome all the small guys are turning against their bum chum :) :) :) maybe I will live to see cheap ADSL.
 
Ping - Pong, MTN - Telkom: Please HALT the blaming game!
Can someone please just OWN UP and fix whatever needs fixing, even if all parties have a % blame!
 
Telkom says that another factor that needs to be considered is that the deployment of mobile broadband networks require significantly more bandwidth and network capacity which, in turn, could impact the quality of service of the mobile networks.
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Exactly.

And who supplies this extra bandwidth and capacity? And who is thousands of links behind in supplying ordered capacity? :rolleyes:
 
rpm said:
The arguments and statistics made public by MTN today does seem to indicate that Telkom is to blame for a fair amount of network problems – something which Vodacom confirmed. I have seen similar statistics before, so it is not only for the purposes of the ICASA hearings that these stats surfaced.

I must however wait until we receive a comprehensive response from Telkom to get both sides of the story. One must be able to assess the way in which faults are attributed to a specific provider or vendor
Click to expand...
ic said:
If Telkodemonopolies is not to be blamed, then I think it's only fair to blame guavamint for Poison Ivy's & Stalin-Mafole's protectionist policy where Telkodemonopolies and its extended monopoly status are concerned - that is what caused all the problems to start with.
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i remember somewhere the whole issue has been mentioned before (this now being waaaaaaay back) where some provider needed capacity, but due to telkom they where put behind schedule or a predicted capacity problems due to telkom; or plainly telkom was to slow in giving them what they needed.

o well can't remember the exact details....
 
A cellular network looks a bit like a honeycomb. At any point you can probably see a few different cells but the network will try and attach you to the best tower for your location at that point in time.

Cells adjacent to each other can (and must) handover a subscriber as he or she move through this maze of cells.

So what happens if one tower is down? The network must now try and accommodate all the users on that cell on the adjacent cells, at a lower signal quality. A fertile environment for bad call quality or dropped calls.

What about when you need multiple E1's on a tower but can't get all of them? Lower capacity means some subscribers may not be serviced when required. I.e. dropped calls.

The transmission network looks a bit like a tree or distributed star with bigger and bigger pipes as you get closer to the 'trunk'. So if you loose one of the major links, a fair number of towers can be affected. We've seen lots of towers go down in a single instance due to a transmission failure.

So the transmission network is hugely critical to deliver a mobile service. After all the 'mobile' bit is typically a few hundred meters on either end of the connection. The rest of the network is copper and is still supplied by Telkom in the VAST majority of links.

So I'm a bit surprised that Telkom does not quite understand their role in the mobile networks.
 
vodacom3g said:
And who supplies this extra bandwidth and capacity? And who is thousands of links behind in supplying ordered capacity? :rolleyes:
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This article mentions a number of 5000 outstanding links for MTN and I'm sure VC has a similar number. If its not Telkoms fault that they have that many outstanding orders then where shall we lay the blame? :rolleyes:
 
First MTN denies any issues then they blame Telkom? Sounds like they are squirming. I guess Telkom are responsibile for their backend processes failing as well?
 
BrendanD said:
First MTN denies any issues then they blame Telkom? Sounds like they are squirming. I guess Telkom are responsibile for their backend processes failing as well?
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There is a lot of confusion currently with a number of different events being grouped together.

Firstly, the Idols issue was (as has now been confirmed) purely a sizing issue of a link in the Grapevine/IS architecture. The link could not handle the number of SMS's/second causing a backlog and thus the delays.

So, even if MTN did initially indicate they might have a problem, they were actually not to blame for the Idols problem.

I think what happened was the MTN statement about networks problems a while ago automatically led people to believe its the same cause. And maybe even MTN themselves for a short while.

Not to say there are no network problems, just that the Idols thing was a separate issue.

There was another 'late SMS' issue from one of the banks but again that was a separate issue caused by the bank systems.

So the 'MTN denial' was about causing the Idols problem (and they were right). While the 'Telkom' issue was in response to ICASA's questions about dropped calls, etc.

Two different issues.
 
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vodacom3g said:
Not many yet, some are on microwave. The fibre rings do serve some towers but are mostly in place to serve corporates.
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When I read that I wanted to jump up and moan but anyway. :p

Is it so much cheaper to let Telkom lay fiber for you, would you not win in the end if you don't have to pay them for the amount of traffic over their lines. I mean you don’t pay anything if you own the line

before I forget feck corporates :mad:
 
hsdpasa said:
When I read that I wanted to jump up and moan but anyway. :p

Is it so much cheaper to let Telkom lay fiber for you, would you not win in the end if you don't have to pay them for the amount of traffic over their lines. I mean you don’t pay anything if you own the line

before I forget feck corporates :mad:
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It's all about who can provide capacity quickest, unfortunately. While we are building fibre rings as quickly as possible it's not going to connect thousands of towers very soon.
 
somehow everything in this industry is Telkom's fault. When did the operators notice that there were problems with Telkom's infrastructure. I believe that if they had any clue they would have come out with this when the complaints started getting out.
The one thing I know is that while Telkom is slow in providing services, and their customer care is crappy to say the least, once their services are up and running, then they work very well whether its individual customers even more so for corporates.

I know some of you are gonna jump up and tell me about that time when your line was stolen and your mother was sick and you could not make calls for an ambulance...blah blah...all i'm saying is that not all Telco problems are caused by Telkom
 
Actually, I find it really easy to point at Telkom and blame them for every Telco problem, including the high service charges.

Their slow delivery is criminal.
Their lack of focus on their key business is criminal.

What on earth was that Telkom Media fiasco all about exactly?
Why did Telkom lose the government municipal networks business?
Work for 8000 (voda) nodes and 5000 (MTN) nodes outstanding?

This is opportunity WASTED.

One Telkom head says that the market is not big enough to drop prices, while the other head is looking at the backlog of work and denying it's existence.

:mad:
 
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