By how much did the link under-perform? I can't recall anybody having made a claim like that.
It most likely performed 100% at its specified capacity.
Unfortunately the REQUIRED capacity was somewhat more that the actual capacity, so a backlog built up.
Network and Systems Architecture is a complex thing and often a specific element is overlooked when doing planning, upgrades, maintenance, cut-overs, provisioning, configuration, etc. and some stuff-up happens.
This happens from re-installing an OS on your PC and you forgot to back up that crucial file, right up to the biggest network with the most users in the country (Vodacom!). And boy, can we talk from experience!
So, if they forgot to include it in the capacity planning or they mis-calculated, it's one of those things that happen when you mix humans with technology to produce a system.
Now I know there are forumites who believe every service should be provided perfectly provisioned at a 0% failure rate and that humans and machines should be infallible (obviously those who believe this are infallible themselves

) but the reality is stuff happens.
Unfortunately in this case the knock-on effect was very embarrassing and caused a fair amount of trauma.
But, as Dilbert always say:
If you, as an Engineer, do you job perfectly, you get a plastic frame after 40 years.
If you don't, people die.
Engineers don't get the money, fast cars and fast women. Yet without them we'd still be in a cave banging rocks together for entertainment.
