Akirky
Expert Member
- Joined
- Jul 16, 2011
- Messages
- 2,804
Hi all,
A quick update from our side.
- A07 and A11 devices should have received the update. We enabled the update for the last batch of A11’s this morning.
- A06 and B05 devices will receive the update next week, the update campaigns are scheduled to start on Monday.
- We are seeing quite a few devices that don’t have sufficient space to download the update. Please ensure that the device has at least 700 Mb free in order for the update to download and apply.
- SD cards cause problems. If the device downloads the update package to the SD card, the update will fail since the SD card can’t be read during the update process. The safest course of action would be to remove the SD card completely; it can be re-inserted after the update has been successful.
- The update campaign has been very successful with a failure rate of below 1%. We managed to recover every device that exhibited problems during the update process, no devices lost.
- Unfortunately we can’t supply anyone with the firmware image since the process includes a step that burns an electronic serial number to the device. Due to HDCP rules we are not allowed to distribute this image and tools to the public.
- If you encounter any issue during the process, please send an email to support@nology.co.za outlining the issue encountered. Please also supply us with the serial number/MAC address that is printed on the label underneath the device.
Thank you for your help today, much appreciated.