Telkom making me go crazy

T

tazzitiger

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Hi Everyone.

I am not sure if this is the right place to query about this. But my ADSL 4Mb/s line with Telkom has not been working for almost 2 months now. I am a working university student. I can safely say that the reason my results are so bad is because of telkom and now it turns out I might lose my job as well. My job (since I am a student) is completely reliant on the internet and requires me to constantly download and upload files. However the internet has not been working or should I rather say it has been intermittent. I don't like to use that word since it gives the impression that I am able to use the internet during the "on" periods. This is not true as it switches on for barely a minute which is not even time to download a document. I have spoken to telkom about 6 times over the phone and 2 times in store. I feel I should demand my money for 1 month back because I am paying for a service I am not receiving and on top of it I am losing what little money I do have by buying so much data in order to accommodate my needs. I have reached my limit for buying data though and now I feel I deserve my money back. This is completely unacceptable. I have deadlines to meet and I can't use the excuse that my internet is not working for 2 months. It just looks like I am lying. In a nutshell I just want to ask the community whether Telkom will give my money back if I demand it. Or are my demands completely unrealistic.
 
Cut your losses and go mobile. Telkom will never ever refund you. If they do I suspect MyBroadband will give you a medal.

Strongly recommend getting a connection from a company like Rain. Price/Performance they not bad.

I wouldnt waste any more time on fighting or waiting. Focus on your job and studies and move on.
 
I do not see that you have reported the line to have a technician come and have a look and see what is happening with the line.
 
yebocan said:
DM them on their Twitter account...way more clued up and faster that their call centres.
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This.

Also for going with Rain if you have coverage in your area. R250 pm for off-peak hours is reasonable.
 
Peon said:
Cut your losses and go mobile. Telkom will never ever refund you. If they do I suspect MyBroadband will give you a medal.

Strongly recommend getting a connection from a company like Rain. Price/Performance they not bad.

I wouldnt waste any more time on fighting or waiting. Focus on your job and studies and move on.
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Telkom always refunded me when their service was down. I hope that's still the same.
 
cpu. said:
Telkom always refunded me when their service was down. I hope that's still the same.
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It's the first time I'm hearing about a refund policy at Telkom. Well, you're never too old to learn.
 
now05ster said:
It's the first time I'm hearing about a refund policy at Telkom. Well, you're never too old to learn.
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You have to insist on a refund. They only once did it without me asking, after planned downtime.
 
I used to go through the same frustrations. It was roller coaster ride of emotions every time my.line went down.
They would miss the "appointment" (and I use that term very loosely with them) and then phone me days later while I'm at work with a "we are at your gate"
I canceled the service and went with Afrihost fixed wireless....getting 50-90mbs down(maybe more on good days)

Spare yourself the frustration and switch
 
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