Telkom / Openserve / Night Surfer Missing

[Tag11]

Has anyone else noticed that the Night Surfer traffic on the Telkom customer portal has disappeared?

I'm on a Telkom uncapped fibre service, but due to FUP I make sure to schedule major downloads during the Night Surfer window - but since the 3rd of August, the traffic graphs don't show any Night Surfer traffic and the total is just reflected in my normal traffic figures - I'm concerned that I will hit the FUP limits in a week or two.

Have not seen any notice from Telkom on their website, or in the media, or emailed to me of any such changes to their service offering. Emails to Telkom support are ignored so far.

 

[StefanB7]

Maybe they scrapped the FUP, to compete with other fiber ISPs, making Night Surfer data unnecessary.
I doubt that it is the case but sure hope so for your sake.
Telkom's FUP was always available here: https://www.fibredeals.co.za/. It now states no FUP.

 

[cavedog]

Telkom has scraped the FUP and on the lite packages instead enforce a peak time limit irrespective of usage between 6pm and 11pm daily.

 

[Tag11]

Telkom has scraped the FUP and on the lite packages instead enforce a peak time limit irrespective of usage between 6pm and 11pm daily.

what do you mean by "enforce a peak time limit" ?

Do you have a link to Telkom's scrapping of FUPs and Night Surfer?

 

[cavedog]

what do you mean by "enforce a peak time limit" ?

Do you have a link to Telkom's scrapping of FUPs and Night Surfer?

Official Telkom website home page

They now state that no FUP but throttles between 6pm and 11pm which os weird because I would think that throttling is essentially an FUP but seems they made the it more complicated for no reason.