Telkom still do adsl resets

[mercurial]

Wow. Your arrogance and your company's arrogance is utterly shocking. You have not helped improve the image of your company at all by responding in such an uncivilized and frankly disgusting manner. The word low-life comes to mind. This is exactly why people hate Telkom. Goodluck recovering from this, if this is the attitude and respect you treat Telkom customers with. Next time, try responding with respect and dignity, like normal human beings, if it's not too far out of your reach. Wow. Shocking.

 

[hilton]

TI complies to the ICASA ruling that states local usage is not subjected to being capped.

Does this mean that the user still has to pay per Gb of usage but that he'll never get capped i.e cut off. Or perhaps does this mean that if he signs up for a 1Gb local only account, technically he can use 3gb of local traffic and not get capped?

Just a bit confused cos I get billed for every Gb I use (WA though).

 

[bonobo_slr]

Wow. Your arrogance and your company's arrogance is utterly shocking. You have not helped improve the image of your company at all by responding in such an uncivilized and frankly disgusting manner. The word low-life comes to mind. This is exactly why people hate Telkom. Goodluck recovering from this, if this is the attitude and respect you treat Telkom customers with. Next time, try responding with respect and dignity, like normal human beings, if it's not too far out of your reach. Wow. Shocking.

what do you want me to do - k1ss your a4se? Not happening. I am arrogant now because you have no clue what you are talking about??

I will say it again for your benefit. I do not represent Telkom here.

Your the one shunting around personal insults. I am a low life because you cannot accept that your statement about extortion was junk? Get a grip.

How can I have any dignity if I just drop to me knees and grovel to you? I think I piece of your own advice would do you the world of good.

As for recovering from this... I don't think I will be losing any sleep.

Again - come down....

 

[bonobo_slr]

Does this mean that the user still has to pay per Gb of usage but that he'll never get capped i.e cut off. Or perhaps does this mean that if he signs up for a 1Gb local only account, technically he can use 3gb of local traffic and not get capped?

Just a bit confused cos I get billed for every Gb I use (WA though).

At present there are no local only accounts and it is for that reason. It is still hazy as to how local needs to be handled, to ensure we are doing it correctly. We understand the ruling to say that you cannot cap local traffic end of story, therefore the local traffic that comes with the blended accounts is uncapped. That is how it is explained to me - so that is how I have built the system.

I am not sure how other ADSL ISPs are handling local only accounts, but if they are capping them, then I am not sure that that is correct according to the ruling.

The thing is, Telkom is not looking to hammer people with bills for local traffic from what I understand - but they need to keep some kind of lid on people just hammering it for 6 for effectively nothing. Even a local only account requires some kind of costing - whether it is peoples' time, system resources etc... so it can never be for free.

We have plenty people that use unbelievable amounts of data, but they know it and they pay for it. We don't try to just let people run wild with their accounts and then catch them with their pants down at the end of the month with a phat bill.

Contrary to popular belief...

And just to let every one know - last month there were a few accounts that had high local usage - the users were contacted personally to inform them of the usage and advise them accordingly.

Hardly the tactics of entrapment...

 

[hilton]

thanks bonobo_slr for your reply

I don't expect the local only to be for free, but I wonder what the business model is in the states where people get local telephone calls for free?

I still think network providers like vodacom, telkom etc could provide waaaay cheaper calls in-house so to speak.

 

[The_Unbeliever]

So, if it is not telkom, then what can it be?

Faulty equipment on telkom's side? Or what?

I have noted that the IP addy in question remains constant. And the machine's uptime does not get resetted (which means the machine's not rebooting in a loop).

 

[Kalvaer]

And just to let every one know - last month there were a few accounts that had high local usage - the users were contacted personally to inform them of the usage and advise them accordingly.

Ahhhh but thats completely different to what you said previously of

Now we must be babysit every user? If they don't use any of the above then who's fault is that? If they cannot protect their machines, then who's issue is that.

At least there is some form of "trying" to help out then

 

[bonobo_slr]

So, if it is not telkom, then what can it be?

Faulty equipment on telkom's side? Or what?

I have noted that the IP addy in question remains constant. And the machine's uptime does not get resetted (which means the machine's not rebooting in a loop).

Just to prevent me looking like a complete pillock I have gone and looked at the response attributes again:

[ //localhost/Radius/Profiles/standard/Attributes ]
Acct-Interim-Interval = 3600
Framed-Protocol = PPP
Service-Type = Framed

-->

There is no session-timeout attribute or idle-timeout attribute. It could be faulty equipment - but first - bump up the verbosity of PPPD - lets see what that says.

 

[bonobo_slr]

Ahhhh but thats completely different to what you said previously of

At least there is some form of "trying" to help out then

My issue is the immediate perception that we are all here to cause ****. We are not. I am the typical admin that believes end users need to sort out as much on their side as possible - and I believe that you should be responsible for your own system. The fact that someone actually called them is just a bonus. If it were my company - I would offer that as a value added service and add it to the price

my ideals - not everyone elses ...

 

[The_Unbeliever]

I still think it's a rip off by not letting your customer know there's a problem with his/her network, and then sending in a huge bill at the end of the month.

 

[thrakath]

Yea, much like Eskom not letting me know I've left my heater on, instead sending me a nighmare utilities bill.

Idiot...

 

[mercurial]

what do you want me to do - k1ss your a4se? Not happening. I am arrogant now because you have no clue what you are talking about??

I will say it again for your benefit. I do not represent Telkom here.

Your the one shunting around personal insults. I am a low life because you cannot accept that your statement about extortion was junk? Get a grip.

How can I have any dignity if I just drop to me knees and grovel to you? I think I piece of your own advice would do you the world of good.

As for recovering from this... I don't think I will be losing any sleep.

Again - come down....

I don't know what I'm talking about? IIIIIIIIIIIIIIIIII don't know what I'm talking about? You sir, made quite an ass of yourself, quite fine, by saying that Telkom sends users email notifications to inform them as per their local bandwidth use, when this is clearly not the case as I've said before. For someone this arrogant, you don't know much, do you? I suggest you become acquainted with your company's business practices, before posting epic failures.

We don't try to just let people run wild with their accounts and then catch them with their pants down at the end of the month with a phat bill.

Contrary to popular belief...

Yet your company's action tells quite another story. Again, how is a user to know how much is enough? Are they supposed to hit-and-guess as to how much they can download? Then certain users get billed and others don't. The system needs to be properly defined before certain actions are taken. The customer deserves the right to be informed. That's what separates a company from the best of companies.

I'm done engaging in this diatribe. It's clear to me that you are defending your company, which you are entitled to, but in a rather drastic manner.
Enjoy your weekend, cheers

 

[bonobo_slr]

ffs... entrapment. Come ashore... Ever user has access to both the SAIX and TI tracker/usage tools - They can also sign up for email notifications.

Now we must be babysit every user? If they don't use any of the above then who's fault is that? If they cannot protect their machines, then who's issue is that.

For all we know and is most likely the case - the person knows exactly what he is doing.

Where did I say local? You really have a special way of making yourself look sp3cial...

What you don't understand is I am not 'defending my company' I actually get a kick out of showing people like you for what you are - an arrogant loud mouth who cannot even remember basic facts. So if you keep responding with r3tard comments, I will keep on responding.

I see that you have stopped bleating about 'entrapment' as that was the original reason for all this tripe. Is this still your belief or are you actually going to admit your 'epic fail' ? - I doubt we will see that...

As has been posted by other members - it is users' responsibility to look after their own equipment - perfectly described by the Eskom example.

I think it is a touch nice that - like I said - that last month the high volume users were actually contacted during the month about their usage. The guy probably had nothing else to do, but there you go.

So - You can check your usage by both Trackers (SAIX & TI) and if you have left your backdoor open for someone to pwn your sorry 4rse, you may even get a call to let you know that a bill is heading your way... Such nice people at TI

If you on the other hand don't know how to keep tabs on your local usage - as this seems to be your latest rant. You are quite welcome to call the helpdesk and ask them for assistance.

By the way - not knowing how much is enough - it is clearly defined in the bundle that you purchase. 10Gb local for every 1Gb blended. I thought that that was already crystal clear. Obviously not for some...

 

[Kalvaer]

perfectly described by the Eskom example.

Problem with that is that every house can only draw a certain amount of power. If you draw too much, then the circuit breaker will trip.

I'm sure somebody would say that the ADSL circuit breaker is our line speed, but its not like that with internet. Yes it will determine your max "power" usage per month, just like a circuit breaker, but the difference unfortunately is that in todays world we need the speed to get things done. Unfortunetely though this has its downside of increasing your usage to levels that can get very costly if not monitored like a hawk.

 

[The_Unbeliever]

Problem with that is that every house can only draw a certain amount of power. If you draw too much, then the circuit breaker will trip.

I'm sure somebody would say that the ADSL circuit breaker is our line speed, but its not like that with internet. Yes it will determine your max "power" usage per month, just like a circuit breaker, but the difference unfortunately is that in todays world we need the speed to get things done. Unfortunetely though this has its downside of increasing your usage to levels that can get very costly if not monitored like a hawk.

Exactly.

How many users doesn't have any idea on how to protect themselves, they get infected by a spambot (or some d00s hijack their wireless) and their traffic usage spike upwards?

Remember - assumption is the mother of all screwups. By giving a customer a wireless router, the assumption is made that the customer will know how to secure it. Or the wireless router is secured with weak/default passwords which will be easy to guess/crack.

 

[TheLoot]

Yea, much like Eskom not letting me know I've left my heater on, instead sending me a nighmare utilities bill.

Idiot...

If you are referring to someone gaining access to your router via wireless, then it's more like some hobo running an extension cord through a back window (with it plugged into one of your plugs) and leaving a heater running all month and then you getting a high utility bill - two completely different scenarios

 

[bonobo_slr]

Problem with that is that every house can only draw a certain amount of power. If you draw too much, then the circuit breaker will trip.

I'm sure somebody would say that the ADSL circuit breaker is our line speed, but its not like that with internet. Yes it will determine your max "power" usage per month, just like a circuit breaker, but the difference unfortunately is that in todays world we need the speed to get things done. Unfortunetely though this has its downside of increasing your usage to levels that can get very costly if not monitored like a hawk.

Not quite true. Current, which is the determining factor on the total amount of electricity you can draw at any one time is in essence the same as linespeed. The amount of data you can transfer at any one time. That speed to get things done is similar to saying we need lots of power to heat our homes, water and food - leave the 3 bar element heater on all night every night - you are going to get a bill. Leech loads of warez all day every day - you are going to get a bill.

Eskom will not tell you that you are consuming a lot of power, ISPs at least do.

Could you imagine if power was capped... ?

 

[bonobo_slr]

Exactly.

How many users doesn't have any idea on how to protect themselves, they get infected by a spambot (or some d00s hijack their wireless) and their traffic usage spike upwards?

Remember - assumption is the mother of all screwups. By giving a customer a wireless router, the assumption is made that the customer will know how to secure it. Or the wireless router is secured with weak/default passwords which will be easy to guess/crack.

Unfortunately educating customers is a task that sometimes seems pointless. But it applies to all walks of life. Do you expect builders warehouse to teach you how to use welding machine or a router ? No.

Its the same scenario. People assume that ISPs should be responsible for all users' machines and networks. It can't happen. Could you imagine the day where the ISP could interrogate your machine to check software versions and patch levels and vulnerability scans as part of their authorization process?

Sorry sir - you are on a restricted connection until you update from windows millenium ...

 

[The_Unbeliever]

Sorry sir - you are on a restricted connection until you update from windows millenium ...

Reminded /me of this help desk :

 

[Kalvaer]

Leech loads of warez all day every day - you are going to get a bill.

Well there I agree if you do it all day every day then fine. But surely you can see a trend from users. If one user who uses 3 gigs a month suddenly starts hitting 150 gigs in 7 days.. a simple email letting them know would help stop hackers and theft. Just as I am sure you know pretty much which users will be leeching every day as well.

Unfortunately educating customers is a task that sometimes seems pointless. But it applies to all walks of life. Do you expect builders warehouse to teach you how to use welding machine or a router ? No.

Ok well here I agree as well. But by the same token.. I have spoken to some really REALLY stupid helpdesk staff at telkom. One would expect them to at least be trained in thier jobs as well other than where the feeling now is they only know how to follow the cards laid out on their desk.

Could you imagine the day where the ISP could interrogate your machine to check software versions and patch levels and vulnerability scans as part of their authorization process?

Hmm its here already. When I first got my ADSL line I tried to import a specific ADSL router from the USA in to SA (will try find its details and post them up). Specifically due to the detailed data it was able to show with regards to SNR margins and line conditions, So that I could try better explain my problem to the useless helpdesk staff at the time.

Unfortunately for me they were ISP locked at the time due to the fact that the ISP was able to log in via an ADMIN mode and check all the details direct from their side to help with setup and problems that might happen instead of having the idiot at helpdesk sit back and say "Ahhh I dont know whats wrong.. I'll log it for you and send out a technician". Which I am sure you will agree.. costs more than having it sorted out over the phone