Telkom website and apps not working

surfs-up

Expert Member
Joined
Dec 11, 2007
Messages
1,624
The last two days I have been unable to log onto the Telkom website - I have tried a few web browsers, and also their apps are not connecting. I need to check my data balances.

Not very good for a large company to have their website and apps not working....is it just me, have you also been unable to connect to their website ?
 

under_sky

Expert Member
Joined
Dec 26, 2013
Messages
1,705
seems to be working for me me when i login with my details but not the instant login
 

surfs-up

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Joined
Dec 11, 2007
Messages
1,624
I can't even get the Telkom website to load - let alone the page where you can enter your details. It just hangs when I try to go to their website
 

sajunky

Honorary Master
Joined
Nov 1, 2010
Messages
13,124
It looks like it is not zero-rated anymore. I can access from Cell C, but not from Telkom SIM with zero airtime.

EDIT: It was not working for a week or more, finally original http://onnet.8ta.com was switched off. Today the first time I could access http://onnet.telkom.co.za with R0 airtime.
 
Last edited:

surfs-up

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Dec 11, 2007
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1,624
Okay, sorted out. Turns out it was my Huawei (Telkom supplied) LTE modem router. I could connect to the Telkom website when I used my tablet on the Voadacom network. So I went into my Huawei modem/router and did a reboot - no fix. I then went into the Huawei setup and did a "reset to factory default settings", and that worked. I can now connect to the Telkom website. Weird....don't know why it did that. I did check on the blacklist to see if Telkom had been blacklisted on my LTE router, but the blacklist was empty...so I don't know what caused this...but it's fixed now.
 

neoprema

Expert Member
Joined
Jan 12, 2016
Messages
3,192
I had the same issue today - from Telkom LTE - nothing no connection. From Vodacom - worked 100%.
Weird :)
 

schutthw1

New Member
Joined
Jun 12, 2016
Messages
1
It is very disappointing to try and access the Telkom mobile app daily without any access. Even try to access the website to manage my data without any success
 
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