TelkomInternet - Capped Users for May 2007

Lycanthrope

Lycanthrope

Honorary Master
Joined
Oct 26, 2006
Messages
13,613
Reaction score
575
Location
United Kingdom
I know there's one for March and one for April, but I haven't seen one for May.

It's the 2nd of May, and I have been wonderously capped on my 2GB account at 2gigs. I was just wondering, has Telkom removed their softcap, or am I just on the unlucky list? >.>
 
It seems to me that Telkom changed the way they calculate user stats. They actually calculate now from the first minute of the new month, 1 May - even if you logged in on the 30th of April. ***cries with you**** :(
 
Usage

Yes this is what I got this morning.Is this new that if you are capped that you can still do internet banking?

Dear subscriber

A friendly notification that according to our records your online usage as at [2007-5-2 00:00:01] reflected the following:

Username : :D
Uploaded : 136MB or [0.13GB]
Downloaded : 1.17GB
Combined Total : 1.30GB
Service threshold : 3.00GB
Percentage used : 43.47%


Please bear in mind that this is a usage-based subscription and, as such, is subject to a service threshold. Thresholds are the accumulated total of both your uploaded (sending) and downloaded (receiving) data, which includes the network overheads.


As a TelkomInternet subscriber you have access to our unique threshold management service. This service operates as follows: should you exceed your initial individual service threshold, as above, you will automatically be transferred into our collective threshold option. This will enable you to stay online until such time that the average usage for all our subscribers reaches the collective service threshold.


Should you exceed both your service threshold and that of the collective, you will be placed within restrictive limits, allowing access to e-mail and the :confused: four major banking sites.:confused:


:eek: To report bandwidth abuse, please e-mail [email protected] immediately, attaching your online usage report.:eek:


Warm regards
 
Hxx said:
It seems to me that Telkom changed the way they calculate user stats.
Click to expand...

I don't think this aspect (displaying sessions by the time the ended, vs the time they started as SAIX does) changed.

They actually calculate now from the first minute of the new month, 1 May - even if you logged in on the 30th of April.(
Click to expand...

s/calculate/display/

The session display is based on when the session ended, but this may not hold with capping ...
 
From Bonobo:

TelkomInternet never used to calculate stats. We relied on what was sent from SAIX. Now we manage our own usage and the only real confusion is the way SAIX and Telkom Internet display the same information. Remember your usage information is only collected when you disconnect and that information is consistent with SAIX & Telkom Internet. But now interim usage information is sent from SAIX to us while you are online, so we can now tell when you go over your cap while you are online.

You can tell the forum that the usage collection has changed, because it has. You can also tell them that it is more accurate and less susceptible to leakage - ie, when you reach your cap, you reach it. No more 70Gb+ on a 3Gb account

Remember this is not done to short change people. It is actually done to prevent the people abusing the policy so that everyone can in future get larger limits.

thanks
 
Lycanthrope said:
Only sites I could ever access after I was capped are www.telkomsa.net (yuck) and www.fnb.co.za ... But I could never get to Nedbank or Absa before... Guess that's new.
Click to expand...

Note that the nedbank (www.nedbank.co.za) and Nedbank Internet Banking (netbank.nedsecure.co.za) sites are different, and on totally different address ranges. So, while http://www.nedbank.co.za would not have worked https://netbank.nedsecure.co.za should have. There is a similar situation for ABSA (https://www.absadirect.co.za should work, http://www.absa.co.za not), but not FNB (which would explain why you thought you could only get to FNB). AFAIK, the working URLs are supposed to be supplied in the ADSL notification mail (and there were supposed to be links on the TelkomInternet tracker page too).

I'll leave discovery of what else is available as an exercise for the reader.
 
ranger said:
Note that the nedbank (www.nedbank.co.za) and Nedbank Internet Banking (netbank.nedsecure.co.za) sites are different, and on totally different address ranges. So, while http://www.nedbank.co.za would not have worked https://netbank.nedsecure.co.za should have. There is a similar situation for ABSA (https://www.absadirect.co.za should work, http://www.absa.co.za not), but not FNB (which would explain why you thought you could only get to FNB). AFAIK, the working URLs are supposed to be supplied in the ADSL notification mail (and there were supposed to be links on the TelkomInternet tracker page too).

I'll leave discovery of what else is available as an exercise for the reader.
Click to expand...


Yes, yes, I gathered that much - as you said, from the pretty little e-mail they send off as of late. However, you can't exactly expect Frikkie (Jeez I hate that name - no offence) down the road to type in https://netbank.nedsecure.co.za when he wants to pay the bills, now can you?

That's the whole point and concept behind "easy" to figure out URLs. If they can make exceptions, then surely they could make exceptions for those address ranges too - or would that be too logical?
 
Lycanthrope said:
Yes, yes, I gathered that much - as you said, from the pretty little e-mail they send off as of late. However, you can't exactly expect Frikkie (Jeez I hate that name - no offence) down the road to type in https://netbank.nedsecure.co.za when he wants to pay the bills, now can you?
Click to expand...

No, the idea is that he clicks the relevant link in his ADSL notification mail, or clicks the icon for the bank on the tracker page.

That's the whole point and concept behind "easy" to figure out URLs.
Click to expand...

Tell that to the banks.

If they can make exceptions, then surely they could make exceptions for those address ranges too - or would that be too logical?
Click to expand...

There are only so many exceptions we can make, we're at the limit already.
 
Very good, but all of this nonsense could so easily be solved if there just WASN'T a cap in the first place. But that would be asking for too much, wouldn't it ;)

And again, the problem doesn't lie with the banks. ABSA and Nedbank both have links to their online banking facilities on their main pages. That is where every one of their clients logically goes to get to do their internet banking.

But yes, of course, permitting 2 "address ranges" such as http://www.nedbank.co.za and www.absa.co.za is much too difficult. I already know full well how difficult it is for people at the call centre to do their jobs.
 
Lycanthrope said:
I know there's one for March and one for April, but I haven't seen one for May.

It's the 2nd of May, and I have been wonderously capped on my 2GB account at 2gigs. I was just wondering, has Telkom removed their softcap, or am I just on the unlucky list? >.>
Click to expand...

Hi Lycanthrope

I've had the same thing happen on my 2 gig account. Got cut off on the 2nd, its seems like the soft cap kicked in early this month.
I hope its not a "blacklisted user" issue.

Thank you Telkom, for taking your bad service to yet another new level. While the rest of the world is talking of Web2.0 we have yet to experience Web1.0 yet without couting our megabytes.

Pay more, get less....but I guess this is nothing new to any of us.
 
pretdsl said:
Hi Lycanthrope

I've had the same thing happen on my 2 gig account. Got cut off on the 2nd, its seems like the soft cap kicked in early this month.
I hope its not a "blacklisted user" issue.

Thank you Telkom, for taking your bad service to yet another new level. While the rest of the world is talking of Web2.0 we have yet to experience Web1.0 yet without couting our megabytes.

Pay more, get less....but I guess this is nothing new to any of us.
Click to expand...

Haha.. I know what you mean. My favourite saying (I don't recall who said it) is, "Telkom: Touch Yesterday, Tomorrow"

And I've decided that if my 3GB gets capped at 3GB as well this month then I'm moving over to www.openweb.co.za ... The only reason I was/am with Telkom is because of the soft-cap they offer. But if it's like this I'd really much rather support Open Web, they seem like a good sort, and they have great deals.
 
bonobo_slr said:
If you have a 3Gb account, then this month you will be capped at 6gb.
Click to expand...

I have a question then, if I may. Before, there were times when I could reach about 10-20GB worth of bandwidth on my 2GB account as well as my 3GB account, but as I said at the beginning of this thread, my 2GB account was capped at exactly 2GB. Then, there were other times when my 3GB was capped at 4GB.

My question being, how does this 'soft capping' policy actually work, or does it just depend on how Telkom feels that particular month?
 
Lycanthrope said:
I have a question then, if I may. Before, there were times when I could reach about 10-20GB worth of bandwidth on my 2GB account as well as my 3GB account, but as I said at the beginning of this thread, my 2GB account was capped at exactly 2GB. Then, there were other times when my 3GB was capped at 4GB.

My question being, how does this 'soft capping' policy actually work, or does it just depend on how Telkom feels that particular month?
Click to expand...

Send me your username in a PM and I will show you why you were capped.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X