TelkomZA

Hi would just like to thank TelkomZA for sorting my latency problem that was driving me nuts, It seems like he managed to sort out what Telkom call centre could not with the 3x faults I logged with them and 3x different technicians they sent out.
Thanks again my connection has been behaving the whole weekend. :D
 
Hi TelkomZA. PM'd you. and thanks for helping us out.......
 
I appreciate TelkomZA replying but it seems replying doesn't imply fixing.
Not that I hold TelkomZA to blame but Telkom as a whole have the worst customer team on the planet.
If I have to be told another 72hrs one more time with no resolution, someone is going to be shot.

What's worse is that TelkomZA, the ppl at the Walk-in center, etc. are trying their best to help us but it just never seems to happen.
I feel bad for the people doing the work for Telkom as they seem to be in the firing line for other ppls inability to complete a task.

Rant over.

Please help me TelkomZA.
 
I do think it depends on the magnitude of the issue. For me, I was on a congested DSLAM, although only a config change was required. Most paths taken to get it resolved...nothing, until I asked TelkomZA to look into it, almost immediately a change was implemented, that very same day.

Thus I for one am very happy with TelkomZA, this team may be able to turn the Telkom name around from bad to good. It is just...they have a massive task ahead of them, the amount of issues that needs to be fixed is almost never ending at the moment.

That said, I think TelkomZA is doing a great job thus far. Imagine how many private messages they are now getting everyday?
 
Update:

I have just received a mail from TelkomZA confirming my line has been activated and just requires verification.
If this is the case then I publicly thank TelkomZA for sorting out a problem that no-one else seemed able to solve.
 
After a few PM's back and forth, I finally have an open fault for a congested DSLAM. Hoping I am one of those that just needs a switch flicked to get my problem resolved!

Thanks TelkomZA for the assistance. I can only imagine how much work you have cut out for you as more and more people flock to this thread!
 
Received a PM a short while ago confirming Telkom resolved the congestion on my exchange (Bellville North DSLAM 5 IMAX).

Just need to say in this thread as well, THANK YOU!!

Super happy with the TelkomZA team :) :)
 
hi tinuva, how long did it take for telkom to fix the congestion at your exchange?
 
Some progress, got a phonecall from a Tech this morning who has very nicely asked me to SMS him this evening when the latency is bad. Another step closer to resolving the problem.
 
ditcht said:
hi tinuva, how long did it take for telkom to fix the congestion at your exchange?
Click to expand...
Well at first it has been like that for months, trying the call centre, some other contacts I know at Telkom ect. But the department that actually has to action anything, was just sitting on it.

Then after contacting TelkomZA, it was done in less than 2 weeks. Keep in mind however, I knew my DSLAM only needed a policy change, since it was upgraded to MetroEthernet last year (2012).

By the time I made my private message to TelkomZA, I already knew quite a bit, so I could give all the information to TelkomZA, with Tel#, exact DSLAM name (Bellville North DSLAM 5 IMAX <-- there are like 8 in my area, but only 1 IMAX DSLAM, so wanted it fixed instead of moved) , and that I knew it was only a policy (rate limit) change that was required to get it resolved.
 
Tinuva said:
Well at first it has been like that for months, trying the call centre, some other contacts I know at Telkom ect. But the department that actually has to action anything, was just sitting on it.

Then after contacting TelkomZA, it was done in less than 2 weeks. Keep in mind however, I knew my DSLAM only needed a policy change, since it was upgraded to MetroEthernet last year (2012).

By the time I made my private message to TelkomZA, I already knew quite a bit, so I could give all the information to TelkomZA, with Tel#, exact DSLAM name (Bellville North DSLAM 5 IMAX <-- there are like 8 in my area, but only 1 IMAX DSLAM, so wanted it fixed instead of moved) , and that I knew it was only a policy (rate limit) change that was required to get it resolved.
Click to expand...

Ah I see - how did you find out it was only a policy (rate limit) that needs to be changed?

I was phoned about 2 weeks ago, and was also told that it was a rate limit that needs to be changed... however a few days ago I was told that I am on a metro ethernet dslam, and that there is congestion problem on Parow 6 IMAX_1. Apparently Telkom is busy investigating and in the process of upgrading it.

Anyone else got this message?
 
meh, i tried logging a call with the guys on twitter, but i cant send them any info, as they not following me. :-/

can TelkomZA assist here?
 
Can anyone help, would there typically be a performance difference between 4mbps uncapped and 4mbps capped ? Obviously using Telkom as ISP.

As in comparing 4mbps Uncapped and 4mbps Do Premium Plus with 30GB capped ?

I don't think that I will use more than 30GB per month.

The use will be general browsing, general downloads and some Netflix streaming video. No torrents.
 
ditcht said:
Ah I see - how did you find out it was only a policy (rate limit) that needs to be changed?

I was phoned about 2 weeks ago, and was also told that it was a rate limit that needs to be changed... however a few days ago I was told that I am on a metro ethernet dslam, and that there is congestion problem on Parow 6 IMAX_1. Apparently Telkom is busy investigating and in the process of upgrading it.

Anyone else got this message?
Click to expand...
Sounds like your DSLAM is in the same situation mine was, exactly actually. Send a private message to TelkomZA with your complete Tel# and the DSLAM name and that you know it is just a rate limit change. They should be able to get it escalated and have the correct department action it within 2 weeks time.
 
Tinuva said:
Sounds like your DSLAM is in the same situation mine was, exactly actually. Send a private message to TelkomZA with your complete Tel# and the DSLAM name and that you know it is just a rate limit change. They should be able to get it escalated and have the correct department action it within 2 weeks time.
Click to expand...

If only we were all this lucky... haha.
Congestion erupted overnight (seriously, was fine one day and since then, like 2 weeks ago, really bad at night) and TelkomZA was nice enough to report it for me, and this morning a Telkom technician phones me and said I should be patient and wait it out (until it gets upgraded one day).
 
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