TelkomZA

Rickster said:
Ever since charl left TZA hasnt been of much use, PMed him twice with no response.

I also see him going on and off throughout the day.
Click to expand...

TZA isn't that bad, they helped me with a query on my Fibre install which got updated and new log number generated within 48hrs.
Not as fast as they used to be but not useless at all.
 
Hi guys. I need advice. I want to get Adsl from a different Adsl ISP. What line would you recommend as I see there are two options... fixed look alike line and the normal landline copper line rental? What's the difference and can they both work with my other ISP I want to go along with?

Thanks
 
GreatD7007 said:
Hi guys. I need advice. I want to get Adsl from a different Adsl ISP. What line would you recommend as I see there are two options... fixed look alike line and the normal landline copper line rental? What's the difference and can they both work with my other ISP I want to go along with?

Thanks
Click to expand...
Look alike via LTE? Or via neotel type solution I assume? If LTE .
 
I firmly believe in giving credit where credit is due. I have had a new service installed recently and Telkom has been nothing but a pleasure to deal with. I applied via the call center, after some discussion I got a package that suits me and is less expensive than any other options. I'm paying R619 pm for a landline, ADSL line, 40GB data, and free any time calls. Installation was free. The technician arrived on the day I asked for. When they arrived, they needed to install an extra pole on my boundary to reach the nearest line, and that was done within 3 days. And a few days later they came and installed the line.

Thanks Telkom for being absolutely painless to deal with.
 
Hey guys. If you applied online the website and the technician comes to your house to install the line etc. Do you have to provide him with proof of address and copy of your ID???
 
Zoomzoom said:
I firmly believe in giving credit where credit is due. I have had a new service installed recently and Telkom has been nothing but a pleasure to deal with. I applied via the call center, after some discussion I got a package that suits me and is less expensive than any other options. I'm paying R619 pm for a landline, ADSL line, 40GB data, and free any time calls. Installation was free. The technician arrived on the day I asked for. When they arrived, they needed to install an extra pole on my boundary to reach the nearest line, and that was done within 3 days. And a few days later they came and installed the line.

Thanks Telkom for being absolutely painless to deal with.
Click to expand...

Great.

I, on the other hand, have had packet loss for 13 days now, and only 4 days ago was a technician sent, who did tests etc., and still couldn't find the problem.

I guess they're happy with keeping 10% of their consumers happy.
 
Hey guys what modem does telkom give with the do uncapped advanced package?
Cant find any information about the modem/wifi router they supply?

Thank you
 
This thread still worth anything?

After 4 months of still waiting for a line transfer, and now getting told that it was cancelled (after re-requesting it 3 times back in June because it was cancelled for the same reason - "no available ports, we'll be in contact once there are available" and getting told this in the shop as well as the callcentre) I've applied for a new line on the website only to then get given no reference number, no email/sms confirmation or anything.

What now?
 
Really Telkom?
How can you list my address as "40MB VDSL Available" on your website? This was confirmed with a call centre sales person.

I went ahead and ordered last week, only to get a call yesterday to tell me that the best my exchange can do is 10MB.

Lovely! :mad:

Who do I need to about upgrading the exchange? Surely you can't be sticking with 10MB max? :(
 
So my experience with telkom is so far so good i hardly waited 5 days and now my line is getting installed tomorrow so in fact i waited 6 days so i am pretty impressed with there service so far.
will give you a update tomorrow how everything gos.

Thank you
 
Hi guys .please assist me here

I'm moving to a new place the 5th november but i have adsl at my current place

The new place does not have a line at all.

When should i cancel my current adsl not to get a double bill ?my invoice date is the 20th.
 
Hi there. A technician has been to my residence and said there is no line in my house today. He says the contractors have to install a line etc. How does it normally work and how long will it take for them to install the line? Please advise if you have had the same issue. Need time lines etc.
 
NovaDragon said:
So my experience with telkom is so far so good i hardly waited 5 days and now my line is getting installed tomorrow so in fact i waited 6 days so i am pretty impressed with there service so far.
will give you a update tomorrow how everything gos.

Thank you
Click to expand...

NovaDragon, Did you already have cables at your property? A technician was by me and was unable to install my line as he said there was so cables coming to the house etc.
 
I'm not even sure if this is the right thread, but I feel like venting.

Why can't Telkom import engineers from Cuba, Haiti, Afghanistan, Swaziland... to help them with ASSIA? It is bad enough that they claim that my area has VDSL on their fake maps, which it doesn't! We do, however have up to 20Mbps ADSL copper.

My line synced at 18200kbps for the first 3 days after I upgraded to 20Mbps. That was completely acceptable. My SNR margin was slightly above 6dB, but never dropped below 6.0. Contrary to everything that Telkom technicians have ever learnt, I also never lost sync. My router was connected 24/7 for three whole days in a row!

Anyway, ASSIA (I think) then decided to degrade my line sync to about 16000kbps. Great, my SNR margin went up slightly, but my connection was slower. The following day, my sync speed was degraded further to 14000kbps and my SNR margin went up even more.... Yay! The point is, I didn't have problems when my margin was 6dB. Zero, zilch, zip, nada! I don't do online gaming or stock trading and I don't control aircraft or sensitive medical equipment.

So, I asked Telkom, on Twitter, to please put me on "Fastpath" (or whatever). They kindly recreated my port and some other useless procedures. Nothing changed. The whole encounter ended in a "can you please send a speed test result", which is just code for "your speed is within an acceptable range, there is no problem". Useless.

I predict that my line will sync at 12000kbps tomorrow, because ASSIA seems to lower it by 2000kbps per day, until you downgrade to a lower package.

Less income, that's what makes Telkom truly happy!

* I emphasise margin because I suspect Telkom does not know the difference between SNR and SNR margin.
 
NovaDragon said:
So my experience with telkom is so far so good i hardly waited 5 days and now my line is getting installed tomorrow so in fact i waited 6 days so i am pretty impressed with there service so far.
will give you a update tomorrow how everything gos.

Thank you
Click to expand...
That is only part of the process... Hopefully they don't stuff you around on the billing. They took 4.5 months between increasing my line speed and then finishing off with the data that goes along with the bundle. And then finally getting billed (probably incorrectly) retroactively for 4.5 months worth of calls and ADSL and data charges is not fun. True story, it just happened to me :mad:
 
I've had a new line converted to ADSL (as told by 4 Telkom representatives via the 10213 service) but to date I still have not received any SMS so as to commenced my Internet connection with my chosen ISP - Axxess. I was advised by 'Renalda' a message has been sent to the Telkom IT (with reference number 1581796) and that the matter would be resolved quickly. How can I get help quicker? Please somebody help!
Tebatso
 
I don't think they have a Telkom rep on here anymore, in fact service has gotten worse.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X