ThatGuy_ZA
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@TelkomZA, I've sent you a PM.
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TelkomZA
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atomcrusher
Expert Member
Ongoing ADSL outages
I have a Telkom ISP "up to" 10Mbps ADSL connection. I upgraded a year or so back to the "up to" 10 Mbps, from my previous "up to 4 Mbps" connection.
I live in Swellendam, WC.
I have been here for about 4 years now, and our ADSL connection has always been very unreliable, in that we have ADSL outages. We experience ADSL outages regularly, usually several outages per week.
I have had local Telkom people at my premises on many occasions, but the issue has not been reliably resolved. I have many times, after I retired, regretted our decision to leave my home in Randburg, GP,(where I had a reliable ADSL line,) and buy a home in Swellendam, WC.
Usually a few reboots of my brand-new NetGear D6000 router gets my ADSL up and running again, but sometimes I will have no ADSL connection for a day or two. sometimes longer.
Here's a recent speed test I performed. Pretty decent .... when I have a ADSL connection!
http://beta.speedtest.net/result/6741082228
Our frustration levels have reached a point now that we are seriously considering selling up, and leaving our home and making the move overseas, where I have family (my two sons ... I bought them both one-way tickets to get the F out of Africa and find work overseas years ago) ... they both now live in Dublin Ireland, and have great jobs) But this means I seldom get to see my 4 grand Kids
I have a Telkom ISP "up to" 10Mbps ADSL connection. I upgraded a year or so back to the "up to" 10 Mbps, from my previous "up to 4 Mbps" connection.
I live in Swellendam, WC.
I have been here for about 4 years now, and our ADSL connection has always been very unreliable, in that we have ADSL outages. We experience ADSL outages regularly, usually several outages per week.
I have had local Telkom people at my premises on many occasions, but the issue has not been reliably resolved. I have many times, after I retired, regretted our decision to leave my home in Randburg, GP,(where I had a reliable ADSL line,) and buy a home in Swellendam, WC.
Usually a few reboots of my brand-new NetGear D6000 router gets my ADSL up and running again, but sometimes I will have no ADSL connection for a day or two. sometimes longer.
Here's a recent speed test I performed. Pretty decent .... when I have a ADSL connection!
http://beta.speedtest.net/result/6741082228
Our frustration levels have reached a point now that we are seriously considering selling up, and leaving our home and making the move overseas, where I have family (my two sons ... I bought them both one-way tickets to get the F out of Africa and find work overseas years ago) ... they both now live in Dublin Ireland, and have great jobs) But this means I seldom get to see my 4 grand Kids
Good day,
I placed an order on Monday and the consultant confirmed my order and said that I will receive an sms shortly with my details but I still haven't received the sms with the order number and now I receive two emails after each other saying my online application has been declined.
Can you please just confirm that an order is placed for me on my line. PM sent
I placed the order with the consultant for HomeUNLIMTED 10mbps on 24month contract with the media box and router.
I have been trying to get through to 10213 but to no avail and one consultant said I should wait till Monday because you can not see orders on your system but I must know if an order is in progress or if I must place an order somewhere else because my line is down so now I have no connection and no idea if an order is in progress,
I placed an order on Monday and the consultant confirmed my order and said that I will receive an sms shortly with my details but I still haven't received the sms with the order number and now I receive two emails after each other saying my online application has been declined.
Can you please just confirm that an order is placed for me on my line. PM sent
I placed the order with the consultant for HomeUNLIMTED 10mbps on 24month contract with the media box and router.
I have been trying to get through to 10213 but to no avail and one consultant said I should wait till Monday because you can not see orders on your system but I must know if an order is in progress or if I must place an order somewhere else because my line is down so now I have no connection and no idea if an order is in progress,
boerseun
Senior Member
Telkom ADSL exchange in Gordon's Bay seems congested
I have 3 ADSL ISP accounts, including one from Telkom. Between 5 and 9 in the evening the internet becomes extremely slow. ADSL syncs at 6.3 Mbps, but I'm lucky if my speed test goes above 1 Mbps! You need to seriously address the situation. When rain LTE eventually does have coverage in my area I will immediately switch if this service does not improve. I am willing to pay a lot more for a service that is actually usable.
I have 3 ADSL ISP accounts, including one from Telkom. Between 5 and 9 in the evening the internet becomes extremely slow. ADSL syncs at 6.3 Mbps, but I'm lucky if my speed test goes above 1 Mbps! You need to seriously address the situation. When rain LTE eventually does have coverage in my area I will immediately switch if this service does not improve. I am willing to pay a lot more for a service that is actually usable.
PM TelkomZA with your issue. Sounds like congestion at the exchange or a port upgrade is needed.
SirPremacy
Active Member
- Joined
- Aug 15, 2010
- Messages
- 40
- Reaction score
- 1
Hi,
I need some help please, I upgraded my line 10mbps and also took the unlimited account. The new line package started yesterday and I have had connection issues since, cant stream in the evening.
I did the openserve speedtest with the unlimited account and the openserve guest account, there is quite a difference in the results.
these tests where done 02/05/2018 20:50
Please see the attached screenshots, please help.
Thank you.
I need some help please, I upgraded my line 10mbps and also took the unlimited account. The new line package started yesterday and I have had connection issues since, cant stream in the evening.
I did the openserve speedtest with the unlimited account and the openserve guest account, there is quite a difference in the results.
these tests where done 02/05/2018 20:50
Please see the attached screenshots, please help.
Thank you.
Last edited:
SirPremacy
Active Member
- Joined
- Aug 15, 2010
- Messages
- 40
- Reaction score
- 1
When I do a ping to 8.8.8.8 while connected to TI and then change to Afrihost while still running the ping see the difference in the pings
then I change it back from afrihost to TI
It must be something on their network.
Could someone please advise me, I was under the impression that with 20m vdsl download you also get 5m upload speed? Yet Im now being told that Telkom does not have 5m upload speeds. Before I got my vdsl modem I was told by Telkom that I can get 5m so I went and bought an expensive new modem. This is the conversation I had with Telkom on FB:
Rohan:
Good afternoon! Hope you are well? I have been running 20m speed on adsl modem but have now purchased a proper vdsl modem. Could someone please change the upload speed to 5m so that I would have 20m down and 5 up? The number is 018 473 0824 thanks and have a great day!
WED 11:37PM
Telkom:
Hi Rohan. I have tested the line with no errors and no congestion on the exchange. Have you tried to contact your ISP to test the username?^Frank
THU 10:19AM
Rohan:
hi, sorry but I do not have any errors? I wanted the upload speed changed to vdsl 5m as I now have a vdsl modem. Download stays on 20m and upload changes to 5m instead of 1m. Do you understand what needs to be done?
FRI 9:48AM
morning, could someone please adjust my upload speed? I have vdsl running on 1m upload that needs to be changed to 5m speed. the download speed is correct at 20m. Thank you in advance
SAT 5:55PM
Telkom:
Hi Rohan so sorry we do not have a a VDSL upload speed of 5mbps please advise ^JD
Rohan:
Good afternoon! Hope you are well? I have been running 20m speed on adsl modem but have now purchased a proper vdsl modem. Could someone please change the upload speed to 5m so that I would have 20m down and 5 up? The number is 018 473 0824 thanks and have a great day!
WED 11:37PM
Telkom:
Hi Rohan. I have tested the line with no errors and no congestion on the exchange. Have you tried to contact your ISP to test the username?^Frank
THU 10:19AM
Rohan:
hi, sorry but I do not have any errors? I wanted the upload speed changed to vdsl 5m as I now have a vdsl modem. Download stays on 20m and upload changes to 5m instead of 1m. Do you understand what needs to be done?
FRI 9:48AM
morning, could someone please adjust my upload speed? I have vdsl running on 1m upload that needs to be changed to 5m speed. the download speed is correct at 20m. Thank you in advance
SAT 5:55PM
Telkom:
Hi Rohan so sorry we do not have a a VDSL upload speed of 5mbps please advise ^JD
Does package not state what your download and upload speeds will be?
imonlyhuman
New Member
- Joined
- May 10, 2018
- Messages
- 3
- Reaction score
- 0
Telkom fault\case number ***
Hello, have a problem with TelkomInternet integrated data SIMS. The SIMS have allocated data (as per your UNLIMITEDhome package) but you cannot use it! Telkom stores and 10210 representatives acknowledge there is a problem yet it is not being fixed. I've hit a dead-end.
Are you able to help?
Hello, have a problem with TelkomInternet integrated data SIMS. The SIMS have allocated data (as per your UNLIMITEDhome package) but you cannot use it! Telkom stores and 10210 representatives acknowledge there is a problem yet it is not being fixed. I've hit a dead-end.
Are you able to help?
Last edited:
Jcrossley66
New Member
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- May 11, 2018
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Hello All. Please see how to get the problem noticed by the technicians dispatchers
To: '[email protected]' (Dispatcher)
Cc: '[email protected]' (Email linked to the Board of Directors https://www.gov.za/about-government/contact-directory/soe/soe/telkom-sa-ltd )
Subject: My ADSL has been Down for 16 Days
Dear Jonas.
My name is Jordan Crossley. I am a new Telkom customer who joined Telkom last month. Here is my story.
LANDLINE NUMBER:
REFERENCE NUMBER:
ESCALTED REFERENCE:
ADDRESS:
Day 1: After an entire month of waiting for my ADSL to be installed, the technician finally came to install on the 25th of last April
Day 2: Less than 24 hours later, my line went down. That very same evening, I went to Telkom with the modem. The in-store technicians tested the modem and it worked perfectly, they logged my fault.
Day 3: The next day, Telkom called to see what the problem was and asked me to disconnect the red wire and place it directly into the box in the wall to test the line. It still didn’t work which indicates its either the wall box or the line. After this, I received my reference number.
Day 7:A week later, after waiting for technicians, I went into the store to tell that my fault still had not been seen to. They escalated my fault.
Day 14: I received confirmation that a Telkom technician would be coming to my house to fix it. After calling Telkom a few times, he never once picked up his phone and never came to even evaluate the problem.
Day 15: I called Telkom again in the morning to see what time the technician would come. He never answered his phone. I called again in the afternoon, I was told that no one had been assigned. Which means my fault was moved to the back of another technicians workload. Last night, as I stood in line, the sales people were selling ADSL, and I was telling the very same people my story. All of them walked out the store. I cost Telkom R8000.00 in monthly revenue by just talking to 10 people. By the time it was my turn, the in-store technician gave me your email address and phone number as he could see that I was very angry at the poor service I had received.
Day 16: Here we stand.
This problem has cost me the following expenses this month:
1.) R600 in LTE Data ( I work from home. No internet =No money)
2.) R300 in Airtime to call Telkom. (I’ve called repeatedly each day to just find out when my fault would be seen to)
3.) R400 in lost ADSL usage. (R800 a month/ 31 days X 16 days no usage)
Reparations:
1.) I want a technician out to my house to fix this problem TODAY!!!!!
2.) If one does not, I will be back in the store to tell more possible customers my story. I cant afford to cancel my contract, so I’ll just cost Telkom more revenue. Telkom loses money because of Openserve, Openserve loses their contract with Telkom. Openserve technicians lose their jobs.
I look forward to using the service I pay for or saving people time and money by telling them my story.
Please also see that the email address that is linked to the Board of Directors on the government directory is CC’d to this email. I have done this as I am one of many disgruntled customers who haven’t received a single courtesy call from a technician or Telkom representative and would recommend that their friends rather use another service provider.
To the board of Directors at Telkom.
I am a conference producer by trade and have a wealth of knowledge in marketing, operations, customer service, time management and project management. I am happy put aside an hour of my time for FREE to train dispatchers on customer service and time management so that they can train their technicians.
Call me on: to take me up on the offer.
Best regards,
Jordan Crossley
To: '[email protected]' (Dispatcher)
Cc: '[email protected]' (Email linked to the Board of Directors https://www.gov.za/about-government/contact-directory/soe/soe/telkom-sa-ltd )
Subject: My ADSL has been Down for 16 Days
Dear Jonas.
My name is Jordan Crossley. I am a new Telkom customer who joined Telkom last month. Here is my story.
LANDLINE NUMBER:
REFERENCE NUMBER:
ESCALTED REFERENCE:
ADDRESS:
Day 1: After an entire month of waiting for my ADSL to be installed, the technician finally came to install on the 25th of last April
Day 2: Less than 24 hours later, my line went down. That very same evening, I went to Telkom with the modem. The in-store technicians tested the modem and it worked perfectly, they logged my fault.
Day 3: The next day, Telkom called to see what the problem was and asked me to disconnect the red wire and place it directly into the box in the wall to test the line. It still didn’t work which indicates its either the wall box or the line. After this, I received my reference number.
Day 7:A week later, after waiting for technicians, I went into the store to tell that my fault still had not been seen to. They escalated my fault.
Day 14: I received confirmation that a Telkom technician would be coming to my house to fix it. After calling Telkom a few times, he never once picked up his phone and never came to even evaluate the problem.
Day 15: I called Telkom again in the morning to see what time the technician would come. He never answered his phone. I called again in the afternoon, I was told that no one had been assigned. Which means my fault was moved to the back of another technicians workload. Last night, as I stood in line, the sales people were selling ADSL, and I was telling the very same people my story. All of them walked out the store. I cost Telkom R8000.00 in monthly revenue by just talking to 10 people. By the time it was my turn, the in-store technician gave me your email address and phone number as he could see that I was very angry at the poor service I had received.
Day 16: Here we stand.
This problem has cost me the following expenses this month:
1.) R600 in LTE Data ( I work from home. No internet =No money)
2.) R300 in Airtime to call Telkom. (I’ve called repeatedly each day to just find out when my fault would be seen to)
3.) R400 in lost ADSL usage. (R800 a month/ 31 days X 16 days no usage)
Reparations:
1.) I want a technician out to my house to fix this problem TODAY!!!!!
2.) If one does not, I will be back in the store to tell more possible customers my story. I cant afford to cancel my contract, so I’ll just cost Telkom more revenue. Telkom loses money because of Openserve, Openserve loses their contract with Telkom. Openserve technicians lose their jobs.
I look forward to using the service I pay for or saving people time and money by telling them my story.
Please also see that the email address that is linked to the Board of Directors on the government directory is CC’d to this email. I have done this as I am one of many disgruntled customers who haven’t received a single courtesy call from a technician or Telkom representative and would recommend that their friends rather use another service provider.
To the board of Directors at Telkom.
I am a conference producer by trade and have a wealth of knowledge in marketing, operations, customer service, time management and project management. I am happy put aside an hour of my time for FREE to train dispatchers on customer service and time management so that they can train their technicians.
Call me on: to take me up on the offer.
Best regards,
Jordan Crossley
Last edited by a moderator:
FapCop
Expert Member
I would advise you to remove your personal details from that post.
ShadowSA
Well-Known Member
Hi TelkomZA
I've been trying for three months to cancel my telkom landline with no success. no matter who I phone they just put me through to someone else who cant help. 10210, 10217, sales, technical, online support, I've spoken to all of them.
I've emailed cancellation forms to servicecancellation, [email protected] with no responses.
My latest attempt is to cancel online, but I do not have a "Cancel" option when I click on manage my accounts on the self service portal.
What do you suggest?
I've been trying for three months to cancel my telkom landline with no success. no matter who I phone they just put me through to someone else who cant help. 10210, 10217, sales, technical, online support, I've spoken to all of them.
I've emailed cancellation forms to servicecancellation, [email protected] with no responses.
My latest attempt is to cancel online, but I do not have a "Cancel" option when I click on manage my accounts on the self service portal.
What do you suggest?
cyrus123
Well-Known Member
- Joined
- Jun 3, 2013
- Messages
- 128
- Reaction score
- 24
I have the exact same problem, and not even Telkom's own technicians are able to help me....Has your problem been sorted out yet?
ShadowSA
Well-Known Member
No, unfortunately it has not. I have no idea how to proceed. I see TelkomZA does not respond?! Why this thread then?
ShadowSA
Well-Known Member
Does anyone have a contact at telkom we can escalate this to?
satron
Member
Hi
Maybe by posting on this forum I can get some resolution to my problem. Had landline with adsl and intergrated sim with Telkom. Due to the limited adsl speed available in my area opted to go the fibre route with another ISP and keep my landline with Telkom. To do this has been endless drama with Telkom because Telkom end up cancelling all my services. This is the second time after I went to the Clearwater Telkom store and highlighted that I want ONLY my adsl and data cancelled. Nothing was done after 30 days ( even though I am not on contract ). Send my original forms ( that was filled and submitted at Clearwater telkom store) by email to two call centre agents stipulating not to cancel my landline . Lord almighty they cancel all my services. Speaking to call centre agents the one says call 10213 and the other says call 10210. Even if I manage to speak to an agent and explain my situation the line drops. Presently I am without a landline and paid for two months of adsl that I have not used. Been shunted from the billing department to the sales department, to the technical department and when the agent from example 10210 tells you to call 10213 and vice versa they give you the wrong extension to call. Need my landline number maybe if I could port my landline number to another service provider.?
Maybe by posting on this forum I can get some resolution to my problem. Had landline with adsl and intergrated sim with Telkom. Due to the limited adsl speed available in my area opted to go the fibre route with another ISP and keep my landline with Telkom. To do this has been endless drama with Telkom because Telkom end up cancelling all my services. This is the second time after I went to the Clearwater Telkom store and highlighted that I want ONLY my adsl and data cancelled. Nothing was done after 30 days ( even though I am not on contract ). Send my original forms ( that was filled and submitted at Clearwater telkom store) by email to two call centre agents stipulating not to cancel my landline . Lord almighty they cancel all my services. Speaking to call centre agents the one says call 10213 and the other says call 10210. Even if I manage to speak to an agent and explain my situation the line drops. Presently I am without a landline and paid for two months of adsl that I have not used. Been shunted from the billing department to the sales department, to the technical department and when the agent from example 10210 tells you to call 10213 and vice versa they give you the wrong extension to call. Need my landline number maybe if I could port my landline number to another service provider.?
homeboy
Expert Member
can you tell me when there will be telkom mobile reception in Hermanus. I have 20gb that I can't use on roaming that is part of my package.
Jose Lombard
Member
- Joined
- Nov 15, 2012
- Messages
- 23
- Reaction score
- 0
Hi
I would like to no. I have recently got me a 10Mbps ADSl uncapped line from Telkom. We stream mostly (Netflix, Showmax, YouTube, emails and search) Only 3 users at home (1 on ipad, 1 on TV and 1 on phone simultaneous or less)
My question, why do we experience sometimes buffering even if only 1 user are online. I test the speed (broadband speed test) at the time and it runs @ download 9.26 & upload 1.04. Not a tech savvy
I would like to no. I have recently got me a 10Mbps ADSl uncapped line from Telkom. We stream mostly (Netflix, Showmax, YouTube, emails and search) Only 3 users at home (1 on ipad, 1 on TV and 1 on phone simultaneous or less)
My question, why do we experience sometimes buffering even if only 1 user are online. I test the speed (broadband speed test) at the time and it runs @ download 9.26 & upload 1.04. Not a tech savvy