TelkomZA

I'm on a 4mbps ADSL line but 90% of the time I'm only getting 384kbps download speeds. Sometimes even slower. If Telkom is unable to provide customers with the download speeds that they are paying for then they should not offer those speeds in the first place. Right now I'm paying the fees of a 4mbps line but only getting 384kbps download speeds. I'm thinking of seeing a lawyer, because there is no way that paying for a 4mbps line and only getting 384kbps download speeds can be legal.
 
1 hour on hold... Glad to see Telkom is attempting to match Eskom.

Kind of hard to do anything with 1200ms latency.
 
eye_suc said:
1 hour on hold... Glad to see Telkom is attempting to match Eskom.

Kind of hard to do anything with 1200ms latency.
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Why don't you just report it online, by SMS or via their App.
I know there is one for Android and I assume there will be for the other platforms as well.
 
It seems if you log it via sms, or online or via the customer web site then it does not get the attention it should, as if it was logged via phone, where the call desk operator actually does some fault finding itself.

I did the phone, here is the land line number, here is my cell, open ticket. phone down, all automated... NO ACTION
Then tried the sms, it reported there is already a ticket open, NO ACTION

Then went to Telkom shop, no record of previous ticket against my landline number, NO ACTION
Then ended calling call centre, EVENTUALLY got through, had them do their bit of fault finding... eventually got a technician assigned.
NO ACTION though.

Ended finding a local Telkom office number, where the techies work from... got in touch with a nice guy, explained my problem, gave him my fault number and land line number, he informed me it's a major cable fault, will call me back later, he ended calling back the next day with ETA... which is this wknd.
Glad to see there is till people OUT in the field that carries Telkom, because their call centre/customer care is an embarrassment.

G
 
I have the same problem with Telkom since 1 November 2014 with my ADSL speed two technicians, the first log took them 4 weeks to visit me and second time took them 4 days, well could not solve the problem and was closed, send a email that I still experience the problem and it was closed, yesterday I log a call with them again. Phone there call centre hold for 40 min and was automatically disconnected, try again 30 min and put the phone down a total waste of time.
 
I share all your frustration. Noticed ho the Telkom reps are shining in their absence here?? Go look at the Afrihost an MWEB threads. The reps are responding to each post.
 
My recent experience:

I have a rather annoying case of pact loss on my ADSL line. The speeds and and pings are generally fast.
My ISP indicated that it is a Telkom issue as the packet loss starts before it breaks out on to my ISP's network.

I logged an online fault via the Telkom website, siting "an Intermittent connection" as I did not really know which option would suit my problem the best.
A few minutes later I receive my fault reference via SMS, stating that they would strife to repair the fault within 2 days. This is the normal response I receive when I report a fault, no matter the platform I use.
I knew my type of fault cannot be fixed by HelpDesk support nor will the techy probably be able to help, as it seem the packet loss only occurs past the exchange.
For this reason, I contacted TelkomZA explaining that I expected the ticket will be closed without fixing anything and if he could help in escalating my fault report.

The next morning I was contacted my Telkom and ask what problem I was experiencing.
He said that they would test the connection from my exchange to my house.

Later that evening I received the sms indicating that the line was tested and no problems were found and that the ticket would be closed. The SMS mentioned that if my service was working I could reply with an"@W" to the SMS or with an"@F" if the service was still faulty. It also mentioned that if I did not reply, it would be accepted that the service was still faulty and they would be in contact with me.
I replied with my telephone number and @F.

Early next morning I received a PM from TelkomZA here on MyBB, indicating that a technician was assigned to the fault and that I be would contacted a bit later.
I was contacted by a technician and I explained my problem. He said he would do tests and come back to me.

About 30 minute later he contacted me and said that the line tested perfect and that my speeds were very good and no packet loss could be detected, but that they picked up that there was an "unbalance" on my line. This was then traced to one of may telephones, but it did not fix my packet loss issues.
More tests were done over the next hour and eventually the ticket was escalated with a promise that I will receive feedback next week. I also sent though my test results and graphs via email.

Up to now I am very happy with the effort from Telkom and TelkomZA.
 
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@TelkomZA please read your pms. I'm just looking for some information on my fault, that is now going on 8 days without any information from Telkom not a single update on my fault, or phone call etc. Even if all you want to say to me is piss off, that be fine, at least you have had the decency to reply.
 
Order Status

Good day i would like to know when installation will take place for order : 114496645A .

Thank you very much.

PM me if necessary.
 
I am on day 17 of downtime.

first time this lazy llunt contacted me via pm was on the 15th.

nothing has been done. this rep here is as spineless as the twitter reps. they are all stealing our oxegen.
 
Baxteen said:
I am on day 17 of downtime.

first time this lazy llunt contacted me via pm was on the 15th.

nothing has been done. this rep here is as spineless as the twitter reps. they are all stealing our oxegen.
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I have to disagree. They have helped me a lot over the past.
 
Hehe had their survey people call me today and ask me how my fault has handled etc what a joke I have the same fault logged now on 6 different occasions from 10 december and Telkom just closing it.
 
@telkomza you have a PM, no connection for 1 week straight. Logged a fault, and no response since i logged the fault.
 
Sedert Desember verlede jaar, het my TELKOM lyne nog net op twee dae vir 'n paar ure gewerk! My besigheid gaan vou, want mense kry my nie in die hande nie! Selfoonontvangs is te swak by my! Ek kan nie fakse stuur nie!

Elke keer wanneer ek die lyne rapporteer, kry ek drie dae later 'n sms dat die fout herstel is, maar dit is nie! My laaste telefoonrekening was buitensporig hoog, maar ek kon nie die fone gebruik nie!

Asseblief, kan iemand dalk vir my 'n telefoonnommer van iemand by Telkom gee, wat my kan help?
 
Joka69 said:
@telkomza you have a PM, no connection for 1 week straight. Logged a fault, and no response since i logged the fault.
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Same here. I'm in Wilro Park, too... managed to get some feedback about my fault after much persistence, says they are working on a 50 core cable apparently. On Sunday morning my sync went to crap.... I picked up the phone and heard what sounded like one of their line tester alarms was connected to it, and the tone was overpowering the voice and dsl. Moments later it died completely. This would all totally be worth the wait if the '50 core cable' story was just a coverup for a 20/40mbps upgrade, but frankly right now I think there's a greater chance of being hit by lightning xD Also hoping TelkomZA will reply to my pm if this isn't already being sorted out properly...
 
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