TelkomZA

CamiKaze said:
Nope, it was over my landline from work.

I didn't have airtime on my cell but the shst he spoke was unexpected so... guess I must record every call.

Think I can still do anything about it?
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Do you have a reference number? Telkom might record the calls.
 
Finally got my line activated... still peeved about the technician thing though.
 
Hi Guys

I cancelled my Telkom line end of January, but still got an invoice for line rental for period 11 Mar till 12 April.

Any ideas what to do or who to contact?

Thanks
 
Hi Gents

Would just like to share my recent experience with Telkom.

My ADSL Service went down around the first week of January 2014. I logged a call and received reference 481CWK070115 on the 8th of January 2014. After getting poor feedback re my logged call and constant holding when I tried to call 10210, I was upset and resorted to Hellopeter on the 28th Of January 2014 and received another Reference SM82454. I Also sent this email to [email protected]:

My phone line and ADSL line has been out of service since the 8th of January 2015. We reported the issue via SMS and received fault reference number 481CWK070115. I've not received any further feedback on the situation. I called 10210 for an update but the agent also could not confirm when the issue will get attention - he did say that its been assigned to technical but did not have any other information...for instance why is it off? what date will the tech attend? will you discount my monthly bill for the disrupted service?
I asked him whether or not its a general problem im my area and he said not. this means that its specifically my line that's down so i really expected it to be resolved sooner.

This is not really a complaint, just a customers plea for solid feedback
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This was a pointless email and Hellopeter complaint as it received no attention. The 19th of February 2014 I tried to re-escalate and sent the following email to [email protected] & [email protected] again I was frustrated at this point so please forgive the caps and exclamations:whistle:

can Telkom please fix my line or just tell me whats going on

Ive had no service since early January, Reported the issue on the 8th of January(481CWK070115.), Received no solid Feedback. Numerous calls with you contact centre leading to no answers...this after enduring your ridiculous holding periods. The last operator made me feel as if something’s finally happening when he took down my details for some area manager to Call me back...ITS TWO WEEKS LATER!!!

Im frustrated with this service...I payed full for January despite not getting any service...Just received the February statement and its nearing the month end.

THIS IS PATHETIC!!! THE LEAST YOU CAN DO IS KEEP CUSTOMERS, PAYING CUSTOMERS, IN THE LOOP!!!
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Then on 11 March 2014 at 3:23pm, I get a call from a guy Rayghan asking about my hellopeter complaint - Hi figures its been resolved and that a cable was stolen and the call resolution says cable replaced. I Explained my case - still no internet and no technician attended to anything at my place etc, etc. Rayghan at this point was lost and stumbling he promised to call back but never did. Then the past Sunday I get a text that 49CWK150315 was logged. Im surprized by this as I never logged a new call and would have prefered that they attend to my initial call..why a new call? This obviously has something to do with your SLA’s? Thats besides the point though...

Yesterday this happened - http://hellopeter.com/telkom/complaints/take-it-or-leave-it-service-1670803

How can Telkom send someone to my house to replace my uncapped ADSL service with a 3g capped service without informing me? The least you could have done was inform your customer that you will no longer offer the services you promised. I signed a contract with Telkom for an uncapped ADSL service. I pay Telkom Monthly for my uncapped ADSL Service and now im told that I need to go 3G? I came from 3G, Ive been forced to use 3G since January and because of poor coverage, its the most frustrating thing ever. Why would I say yes to 3G now? not to mention capped at 10gb?

The technician basically told me either I accept this wireless **** or find another service provider.
This is really a bad reflection on service delivery. Fix my ADSL or offer me a like for like solution. 10gb capped 3g service with no coverage will not do!
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I understand the impact of cable theft but at the same time it feels as if I'm being dealt a bad hand and without consultation or alternative options. Is this really how Telkom handles the cable theft issue nowadays? What about customer service? Monopoly does this I guess...

Im out of ideas here. What to do?
 
to TelkomZa

here is a photo of the problems me and my neighbours have been faced with for a couple of months now
after reporting it numerous times nothing has happened
it is almost impossible to use the phones as there is so much noise
would you be happy to pay your account every month for such bad service?
hope you can help


Telkom.jpg
 
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Sent a Pm -- hopefully they'd be able to help

My fathers been paying for a 10mb line for the last 4 years,
but even on capped accounts which runs at max line speed,
speeds only reach 4mb. Looks like somewhere on the exchange?
it wasn't upped properly?

We show as having a 10mb line with our account with telkom, and
under the telkom number test.

-- No responses from telkom yet. We just wanting it running at the
service speed my father has been paying for for so long.
 
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So I phoned telkom today after having applied for my line to be moved on their website two days ago. A confirmation came up and said someone would call me in todays, well that would have been today which did not happen which is why I called them.

So first call, I wait almost half an hour for someone to answer, as I start speaking the call drops.

I call again, wait half an hour, speak to someone and you know what, they can't help me. I get transferred and I wait again, after another half an hour someone answers. They also can't help me and "transfer" me. That transfer killed the call. No dial tone, no nothing just dead.

So I call again as it's not 05:45 yet.

I wait

and wait

AND WAIT

at 18:25 I put down the phone and try again and a voice prompt says I missed their normal operating hours which ends at 05:45.

I spent over two hours of my day on the phone and I could not even speak to anyone who could tell me roughly when a technician will come out to move my line.

WHAT THE HELL
 
I had the same problem --

Was waiting in the que for 45 minutes the other day and someone answered (finally) then just put me on 'hold' ... which put me straight back in the que...

Ended up not getting through to anyone. Managed to log a fault with the sms system and the next day around 7:20pm someone called me, thankfully.
 
Toat said:
I had the same problem --

Was waiting in the que for 45 minutes the other day and someone answered (finally) then just put me on 'hold' ... which put me straight back in the que...

Ended up not getting through to anyone. Managed to log a fault with the sms system and the next day around 7:20pm someone called me, thankfully.
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I don't know about this sms system, what is the sms number and how do I use it?
 
Residential customers can report their faulty telephone service by sending an SMS to 30591.

* Please include the word SERVICE and your 10 digit telephone number when logging a fault.
 
My UMC is giving me a problem everyday now. Yesterday morning I couldn't authenticate and by late afternoon it was fixed but again late last night it couldn't authenticate. This morning it's working again! What the hell are they doing on the network here :(
 
Hi TelkomZA sent you another pm have had no response yet :( it's been a couple of days and not sure what's happening
 
electrofreeze said:
to TelkomZa

here is a photo of the problems me and my neighbours have been faced with for a couple of months now
after reporting it numerous times nothing has happened
it is almost impossible to use the phones as there is so much noise
would you be happy to pay your account every month for such bad service?
hope you can help


View attachment 201018
Click to expand...

i have received feedback from TelkomZa that our problem has been reported to telkom but have no date of repair as of yet so we are still battling with lines dying when the wind blows


just an update
telkom replaced the old boxes today and there is definitely an improvement
now to see what happens when the wind blows
 
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