TelkomZA

Mentalchaoz said:
Well I don't even have a telephone line at the moment. Logged 3 faults so far, nothing has came to me. Is there another viable solution? I'm tired, and willing to change at a cost.
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I find reporting it via the website or sms brings greater success and a better response time than on the phone.

geecee said:
please someone from telkom with half a brain solve my issues

Tracing route to telkom.co.za [196.43.22.222]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms TP-LINK.Home [192.168.1.1]
2 * * * Request timed out.
3 858 ms 79 ms 153 ms ipc-1-up.east.dsl.telkomsa.net [105.229.0.5]
4 591 ms 902 ms 381 ms ipc-1-up.east.dsl.telkomsa.net [105.229.0.6]
5 388 ms 126 ms 281 ms ipc-aggr-2.east.dsl.telkomsa.net [105.229.0.13]

6 872 ms 1090 ms * ndn-ip-hsll-1.telkom-ipnet.co.za [165.165.235.17
3]
7 * 89 ms 59 ms 196.43.39.162
8 583 ms 656 ms 670 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.4
3.23.6]
9 779 ms 864 ms 805 ms nbsc-ip-bssr-2-atm-5-0-0-1.telkom-ipnet.co.za [1
96.43.23.34]
10 785 ms 803 ms 846 ms nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za [196.43
.22.222]

Trace complete.

I have logged 3 faults now for the same problem, they keep getting closed with no resolution

Fault ref: 412cnk100315

Please sort this out it has been going on for months, I am honestly sick of having to wait an hour just to speak to some unqualified telephone operator that always ask the same questions.
Click to expand...

Either it is exchange congestion or you got a fault on your line somewhere.

Is your phone line noisy?
 
ichigo said:
I find reporting it via the website or sms brings greater success and a better response time than on the phone.



Either it is exchange congestion or you got a fault on your line somewhere.

Is your phone line noisy?
Click to expand...

I have asked every time for them to check and confirm if its a congestion issue, but alas I never get an answer to that questions.
I just want to have remotely stable internet this is so frustrating,
 
geecee said:
please someone from telkom with half a brain solve my issues

Tracing route to telkom.co.za [196.43.22.222]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms TP-LINK.Home [192.168.1.1]
2 * * * Request timed out.
3 858 ms 79 ms 153 ms ipc-1-up.east.dsl.telkomsa.net [105.229.0.5]
4 591 ms 902 ms 381 ms ipc-1-up.east.dsl.telkomsa.net [105.229.0.6]
5 388 ms 126 ms 281 ms ipc-aggr-2.east.dsl.telkomsa.net [105.229.0.13]

6 872 ms 1090 ms * ndn-ip-hsll-1.telkom-ipnet.co.za [165.165.235.17
3]
7 * 89 ms 59 ms 196.43.39.162
8 583 ms 656 ms 670 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.4
3.23.6]
9 779 ms 864 ms 805 ms nbsc-ip-bssr-2-atm-5-0-0-1.telkom-ipnet.co.za [1
96.43.23.34]
10 785 ms 803 ms 846 ms nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za [196.43
.22.222]

Trace complete.

I have logged 3 faults now for the same problem, they keep getting closed with no resolution

Fault ref: 412cnk100315

Please sort this out it has been going on for months, I am honestly sick of having to wait an hour just to speak to some unqualified telephone operator that always ask the same questions.
Click to expand...
I have the same fault (2nd hop timeout) with a different ISP.

Browsing seems fine and then it disconnects with no apparent reason.
 
AntiGanda said:
I have the same fault (2nd hop timeout) with a different ISP.

Browsing seems fine and then it disconnects with no apparent reason.
Click to expand...

2nd hop timeout isn't a "fault", just a characteristic of the new exchanges, the fault is the 858ms ping on the 3rd hop.
 
Hi,

I need help from TelkomZA Please!!!

A Telkom Technician spent 4 hours at my home and the exchange trying to sort out my problem but to no avail. I received an sms asking if the problem was sorted and i replied "NO", but the call was closed any ways.

The problem i experience:

My internet line is synced but the connection to the ISP drops the whole time. (I am with Afrihost). They say it is a line fault and i agree because i have tried a different ISP as well.

I tried multiple resolutions in my root cause analysis:

Tried a new router.
Tried bypassing my line filter.
Tried a new line filter.
Changed ISP's.

And the problem still persisted...
 
2scaly4j0o said:
Hi,

I need help from TelkomZA Please!!!

A Telkom Technician spent 4 hours at my home and the exchange trying to sort out my problem but to no avail. I received an sms asking if the problem was sorted and i replied "NO", but the call was closed any ways.

The problem i experience:

My internet line is synced but the connection to the ISP drops the whole time. (I am with Afrihost). They say it is a line fault and i agree because i have tried a different ISP as well.

I tried multiple resolutions in my root cause analysis:

Tried a new router.
Tried bypassing my line filter.
Tried a new line filter.
Changed ISP's.

And the problem still persisted...
Click to expand...
I had the same problem with almost 7 technician coming to my house to fix a similar problem. Every time they went on there merry way and promise they will be back or they going to sort something out at the exchange and then they close the fault as fixed.

Just escalate the problem and dont stop complaining. I had issues since end of Jan, problem was only fixed today.

Underground cable that was broken.

* whats your line stats?
 
CamiKaze said:
.
Click to expand...

FYI.

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@TelkomZA or anyone else for that matter.

Is there any way to contact the guys that do the actual planning in specific areas?

On a personal level I'd like to know if there is any hope of the exchange being upgraded to VDSL or Fibre any time soon. The exchange in its current form is beyond congested, talking about a 200ms+ first hop.

On a practical level the actual equipment is currently infringing on the boundary wall of a new property that's being built. It use to be a vacant stand that is now finally being developed. The development can't finish though until Telkom moves. Eskom has already moved their equipment so as not to infringe.

There will also be about 50 additional houses now which I really hope Telkom isn't planning on trying to service through the existing equipment.
 
What does one do when telkom does not know what to do?I have had incredibly slow internet since sunday.
0,1 mbps instead of the usual 3,6 mbps on my 4 meg line.
I reported to telkom on sunday.Given a ref number.Next day they say issue resolved.Issue not resolved.
Every night i sit on the phone for 30 min to get an operator,explain the issue,get assigned a ref number,then get an sms the next day saying issue resolved.Its friday,onto ref number 5,issue not resolved.
How or what do i have to do to get this issue sorted?
 
Hi TelkomZA, a few questions from my side.

Number 1: I am moving next month, to woodstock, how would I go about moving my tel and dsl line and how long does it take?

Number 2: I need a new ISP and am considering Telkom, it needs to be uncapped at 10mbps. When do you start throttling / shaping?

Looking forward to your response.
 
I am using this account from Telkom: [email protected]

It is faaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaar better than my 2Meg uncapped line. I can actually stream from Youtube.

How is this acount different from mine? I WANT THIS!
 
thomascmyk said:
Hi TelkomZA, a few questions from my side.

Number 1: I am moving next month, to woodstock, how would I go about moving my tel and dsl line and how long does it take?

Number 2: I need a new ISP and am considering Telkom, it needs to be uncapped at 10mbps. When do you start throttling / shaping?

Looking forward to your response.
Click to expand...

1) I waited a month and a half... I am still waiting for my account to be activated though.
2) I am considering a 200GB capped account rather as I rarely hit that.
 
I can't go capped, although I am on capped now but I will be sharing a line with two other people, both streaming and gaming so we need something quite fast and reliable. I can't vouch for how they will be using the internet.
 
Jesus, talk about a blue Monday...

I phoned Customer Care this morning and they told me that they have no record of the paperwork that needed to be submitted after the line installation from the Telkom technician.

I phoned the Telkom Technician (Anthony) that was at my house on Friday the 13th, and from what I could make out, he was very busy when he told me that he will phone me back.
Anthony forgot to end the call and I thought that he did it for the purpose of finding my records in his booklet and confirming my landline number. But it was at that point where I realized that he genuinely forgot to end the call.

As he was talking to a woman in the background, I overheard him saying:

As mense vroeg met hulle k*k begin…
Wa is die f*ken klip kop se nomme, hy wil net engels praat, ek heti lis vir die k*k nie.
F*ken klip kop, Jy wiet hoe it is met die engelse mense, hulle dink hulle weet als ma hys n f*ken klip kop
Click to expand...
 
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Bar0n said:
Did you record the call?
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Nope, it was over my landline from work.

I didn't have airtime on my cell but the shst he spoke was unexpected so... guess I must record every call.

Think I can still do anything about it?
 
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