TelkomZA

Hi Telkomsa

Sent you a pm 2 days ago, I am sure you will still get to it, however I just wanted to post my latest speed test results on a 2 meg line.
Please can this be looked at ASAP

Thanks
 

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@ Telkom: Are there multiple ppl using that mybb account...because I've seen people thank you by different names.
 
Hi Telkomsa,

See copy of email sent to Ballito Telkom this morning.

Hi ???????,

Please note.

I have been unable to get on to the internet from 15:00 hours yesterday. I did all the normal resets etc and nothing helped.

At 18:00 and 21:00 yesterday it was still the same.

This morning at 05:00 it was still off. I have contacted ??????? from Telkom by SMS and left the same message.

Please advise what else must I do.

Regards


I have been having this problem for weeks and it is not being resolved.

Last time this happened it took me over 8 weeks to resolve.

I will PM you with my details.

orsum
 
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Shiraz said:
Hi Telkomsa

Sent you a pm 2 days ago, I am sure you will still get to it, however I just wanted to post my latest speed test results on a 2 meg line.
Please can this be looked at ASAP

Thanks
Click to expand...

Telkom techie came out today. Only came in with a little black book to test the line. Stopped the wires around a bit etc, then called the help desk from my line. After holding on like we all do, he identifies himself to the person on the otherwise as a technician and asks about the line speed. Person that side says that he tested the line and it is syncing at 2Mbps so speed cannot be guarunteed. If I am getting 1Mbps most times that is excellent, and even the 700-800 Kbps is good enough since its up to 2Mbps and they don't guaruntee anything. Techie relays the message to me and leaves.

Can u test a line with a little black book? This speeds might be satisfactory for you, but definitely not for me.

What a joke Telkom. Think it's time to move ISP and consider other alternatives

ImageUploadedByTapatalk1374341783.689807.jpg
 
TelkomZA seem to be sorting issues faster than people can complain. Was expecting 10000 pages in this thread by now.
 
marine1 said:
Problem is how do you get past the call centre? Its like trying to get to the jewels in a safe guarded by drones.
Click to expand...

Yep, I had a few special numbers I used effectively before. All dead now. What would take the call centre days and many calls, frustrations, escalations and eventually me swearing at them will take the correct person between 30seconds to a few minutes to achieve and fix depending on the problem but never longer than a few hours to a day..
 
Seriously said:
Yep, I had a few special numbers I used effectively before. All dead now. What would take the call centre days and many calls, frustrations, escalations and eventually me swearing at them will take the correct person between 30seconds to a few minutes to achieve and fix depending on the problem but never longer than a few hours to a day..
Click to expand...

Whenever I call, I kiss ass like you would not believe as I dont think they do anything for the people that complain
 
Would it be possible to look into possible congested exchanges in Stellenbosch and the Western Cape southern suburbs? Getting very bad latency and line speeds from late afternoon to mid evening (16:00 to 22:00 approximately, 200-1000ms latency to local servers). I've seen a few other complaints around recently.
 
Welcome to the forum Telkom rep - I hope you can keep pace with the amount of very unhappy ADSL clients you have!

I have had an issue with my exchange for the last couple of weeks resulting in almost unusable internet. As an online gamer, Telkom is costing me money in subscription fees and still making me pay them for the privelage too!

I have reported this already last week using 10210 but as usual, everything but the exchange is the issue. Fault Number: 212CWK130713 was closed on 18th July as being "restored". This was after a promise from a technician who asked me to remind him on the 17th that he must come to my location on the 18th to test the line and then does not have his phone on for the entire day! Very disappointing service. The 10210 technician conducted the port reset and then was fairly useless after that.

Just to add, this very high latency only occurs in the evenings and over weekends (spikes up and down throughout the day). I work most days but I occasionally have a day off during the week at which point I see 12ms ping on the second hop of the exchange which is further evidence that there is nothing wrong with my line, router, ISP(s), computer or DSL filter. What makes this even worse is one of my friends living just around the corner from me is connected to a different exchange and he experiences none of these problems! Client's should be able to request an exchange move without having to move house.

Here are some complimentary traceroutes from 2 ISPs conducted now (9:05PM - 21/07/2013).

Tracing route to www.telkom.co.za [165.143.158.8]
over a maximum of 30 hops:

1 <1 ms <1 ms 1 ms 192.168.0.1
2 732 ms 772 ms 770 ms 41-135-70-1.dsl.mweb.co.za [41.135.70.1]
3 863 ms 968 ms 1056 ms 196-28-178-222.adsl.mweb.co.za [196.28.178.222]
4 845 ms 895 ms 931 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 714 ms 652 ms 704 ms TenGigE0-0-0-2.11.cpt-p-2.mweb.co.za [196.28.178.98]
6 858 ms 993 ms 940 ms tengig0-0-0.cpt-pr-2.mweb.co.za [197.84.4.165]
7 646 ms 608 ms 645 ms cpt.telkom-ipnet.co.za [197.84.4.21]
8 790 ms 839 ms 879 ms 196.43.25.205
9 962 ms 832 ms 705 ms nbsc-ip-er-1-pos-8-0-0.telkom-ipnet.co.za [196.43.25.146]
10 * telkom-sa-tienet-gw.telkom-ipnet.co.za [196.25.54.62] reports: Destination net unreachable.

Trace complete.

Tracing route to www.telkom.co.za [165.143.158.8]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms 192.168.0.1
2 644 ms 684 ms 755 ms 105-236-10-129-esr-lo.mtnbusiness.co.za [105.236.10.129]
3 951 ms 980 ms 906 ms ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150]
4 1000 ms 1006 ms 751 ms 41.181.198.188
5 804 ms 631 ms 605 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 967 ms 961 ms 830 ms tb-pr-1.za--tb-cr-2.za-a.mtnns.net [196.44.18.143]
7 770 ms 801 ms 890 ms wblv-ip-se-2-gw.telkom-ipnet.co.za [196.25.165.197]
8 855 ms 731 ms 645 ms 196.43.25.205
9 929 ms 955 ms 792 ms 196.43.51.78
10 * telkom-sa-tienet-gw.telkom-ipnet.co.za [196.25.54.62] reports: Destination net unreachable.

Trace complete.

The exchange is: WWG+

Telkom needs to really step their game up. Deny ADSL applications until there is room at the exchange for them. Create a congested exchange report option on the 10210 phone number. It takes about 3 to 5 minutes to even get through to someone who then just ignores the overwhelming evidence pointing to exactly what the issue at hand is. I know they have a checklist to run through and not everybody is technically minded but this is as clear as day!

Apologies for the long post - I just had to get that all off my chest to someone who is quite possibly in a position to get things resolved!
 
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