TelkomZA

This is my issue presently.
Line became noisy after that loud bang in the Wilropark area.
Reported it as a fault.

A week later they decide to "repair" my line by lowering the synch speed.
I cannot get hold of anyone at the call centre, have been trying for over a week now they just don't ever answer their motherf**king phones.

If they don't move soon, I will stop paying, as I have done in the past.
 
Koosi said:
A week later they decide to "repair" my line by lowering the synch speed.
I cannot get hold of anyone at the call centre, have been trying for over a week now they just don't ever answer their motherf**king phones.
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The call center drives me ballistic! On Tuesday, i called 3 times, the 1st time: after 45 Minutes of holding, my daughter cut the call while playing with the phone, and i got upset with her.

2nd time, after almost an hour holding for an agent, the lady put the phone down while waiting for me to reset the router.

3rd time, after another hour waiting for an agent, the phone just went quiet and the call cut!

So i decided to go up to Telkom westgate instead, got their, and without even looking up, 1 of the arrogant staff members, without even looking up at me, tell's me "Im sorry sir, i cant help you, our machine's software has been scrambled because of load shedding!

Koosi said:
If they don't move soon, I will stop paying, as I have done in the past.
Click to expand...

When i had the issue close the end of the year, the lady at the call center actually said that Telkom will reimburse me for the day's i've been without a connection, but.... NOTHING!

fragtion said:
Same here. I'm in Wilro Park, too... managed to get some feedback about my fault after much persistence, says they are working on a 50 core cable apparently.
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TBH i'd be a lot more patient if either this was true, or i would at least get some form of feedback, even if i can just get a "We working on it" i'd be happy!

Telkom really needs to get their **** together hey!
 
Got a call now from Telkom the
One day I don't have anyone on the property asked if they can come on Saturday so guess its going to be a day wasted waiting for Telkom like last time
 
I've PMed TelkomZa, but got no response. (First time this has happened)

I think he's overwhelmed with all the issues at this moment.

We'll just have to be patient, I guess the weather and load shedding isn't helping us one bit.

Hang in there guys.
 
I am still waiting on a response for 2 moths now, so don't hold your breath.
 
Does anyone know what the support hours are at the Telkom call centre? Tried a few times now but just keep getting cut off.
 
Well Saturday came and went and the technician did not arrive, about the standard I have come to expect from Telkom hopefully the line of site tests will pass and I can drop Telkom. Almost 2 months now and still the same. Just completed the second clients application and installers arrive Monday to lay fibre into the building.
 
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Day 10 with out internet! @Telkomza i would really appreciate some feedback or something! Called the call center again, and after 1 hour and 10 minutes, the agent tells me all she can do is escalate again.
 
Joka69 said:
Day 10 with out internet! @Telkomza i would really appreciate some feedback or something! Called the call center again, and after 1 hour and 10 minutes, the agent tells me all she can do is escalate again.
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Joka69, I have exactly the same issue!
The technician was here to fix it while I wasn't home, the maid only said he fixed it. But I'm still having same issues..

The waiting times are pathetic, 5 calls made and an average of 60mins wait time.
 
They don't answer the phones anymore, at all!
I think Telkom's death is now finally imminent. I think the company has officially died.

I am still unable to do anything about my line that was downgraded without my consent or permission.
Fiber is looking more and more attractive each day.

As for TelkomZA, e-mailed him at work, he only returns from vacation on Tuesday. I won't hold my breath.
 
Hi, also been having issues with line speed dropping here in Morningside, Durban since November - however I suspect from my side it is ever since I upgraded to 10mbps. The fun started when I upgraded in November, here's the chain of events:
- Upgraded, lost internet connectivity
- Numerous calls, 4 days later connectivity restored (4mbps)
- Numerous calls, a week later connectivity upgraded to 8mbps max (hit around 8.4mbps peak)
- Ever since then, intermittent dropping speeds, Netflix buffers constantly, speed tests vary between +/- 8.4mbps and 2.1mbps

I have phoned telkom on a number of occassions, with the feedback that it has been restored, however when I actually start using Netflix again, or start heavy internet usage the problem still exists.

Thanks for the suggestion of fault logging via web page, I will hold thumbs that this works..

In hindsight, I should never have tried to upgrade from 4mbps....
 
sorry just to add, will be on vacation from Weds, so if not sorted by Tuesday - hopefully Telkom will take the two weeks I am away to finally fix the problem once and for all!
 
I really feel for these call centre operators hellopeter full of complaints and the poor people in the call centre that has to field the irate callers. Just accidentally give me the technical supervisor in my areas number and I will give him a call or two. I love how they tried to upgrade me to 10mb 2 months ago and I can't even sync at 2
 
karele said:
I really feel for these call centre operators hellopeter full of complaints and the poor people in the call centre that has to field the irate callers. Just accidentally give me the technical supervisor in my areas number and I will give him a call or two. I love how they tried to upgrade me to 10mb 2 months ago and I can't even sync at 2
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Not sure if this will work for you, it was posted by @Mikeyd some time ago, http://mybroadband.co.za/vb/showthread.php/588175-Getting-to-know-your-Telkom-folks/page5 i've tried for 3 days to get hold of the person in my area, but the phone just rings.

Maybe take a look, you might have better luck.
 
if you guys are near a Telkom shop then go use the phone there. that call is answered quickly. or it was. go abuse it. they don't want to do any support at the shops so they tell you to phone the call centre. maybe you will get joy that way.

im sure its routed differently to normal calls. I was still preparing to hold but it got picked up immediately.
 
akescpt said:
if you guys are near a Telkom shop then go use the phone there. that call is answered quickly. or it was. go abuse it. they don't want to do any support at the shops so they tell you to phone the call centre. maybe you will get joy that way.

im sure its routed differently to normal calls. I was still preparing to hold but it got picked up immediately.
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Yeah, i also had the same experience some time ago when i had to log a call for a new Router. But the problem sometimes is, the Call center cannot even do anything about your issue, all you seem to get is a generic "I've escalated your query to a technician" which does not help!
 
I just spoke to 1 of the Tech's now that i got of @MickeyD 's post Thanks again Meneer! And was just told that 2 weeks ago (around the time i've been down since) lightning struck the exchange or something an killed quite a few connections, the technicians are busy repairing them now, they sitting with about 4000+ faults that they working on, so... It's going to be a long month without connectivity.
 
Having an issue with an upgrade of my ADSL line, have just sent TelkomZA a PM.

Here is the whole story so if someone else has a similar problem we can maybe find a solution.

I was called on Friday with an offer from Telkom to upgrade to 20Mbps VDSL. Currently on 10Mbps ADSL. I have just installed a new wifi network including modem on the router so at this point I would like to avoid having to buy another modem.

I then asked the lady if ADSL2+ 20Mbps was possible to which she replied yes. I then Ok'd the upgrade to 20Mbps ADSL and received a reference number. I was told I could expect the upgrade within 24-48 hours.

By Monday no upgrade had taken place so I called Telkom support to followup.

The lady who I then spoke to told me she can upgrade me but that I would need a new modem at which point I knew she wanted to do VDSL. I told her I am not interested and told her to upgrade the ADSL speed to 20Mbps. At this point she told me that Telkom does not offer 20Mbps ADSL at all. She claimed to ask her supervisor who confirmed. After mcuh struggeling she said she could upgrade to 20Mbps, just before I said ok she again said I would need a new modem at which point I almost lost it as she was on VDSL again. I told her to not do anything further and I'll make a different plan.

It was hugely frustrating. It was very clear to me she was clueless.

So at this point I am waiting for TelkomZA to confirm for me whether or not my line supports ADSL at 20Mbps and then if it does upgrade me.

Here are the line stats.


Upstream Downstream
Current Rate (Kbps) 1023 10239
Max Rate (Kbps) 1084 24188
SNR Margin (dB) 7.6 12.6
Line Attenuation (dB) 15.5 25.5
Errors (Pkts) 0 0
 
I have just spent an our on the line with Telkom support.

This time I was told by the lady that ADSL and VDSL is exactly the same thing. I don't know what I need to do to even speak to someone who knows the difference between VDSL and ADSL never mind trying to get my line upgraded. :(
 
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