TelkomZA

looks like Carl's back :D

he just replyed to me at 4:25pm :D

Carl is truly the best the telkomza teams got (personal opinion,others are good 2)
 
Would just like to say thank you to Telkom. Really impressed with the service. Took 3 working days to come and install my phone line and adsl after order. Well done.
 
JCM said:
Would just like to say thank you to Telkom. Really impressed with the service. Took 3 working days to come and install my phone line and adsl after order. Well done.
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Did you sacrifice your first born?

I moved to a new house, which has an existing telephone line.

Went to Telkom on the 7th to ask them to activate the line, was told in store it would take 3 weeks. Yesterday received an sms saying my installation is scheduled for 28/03/2015. That's more than 2 months turnaround?? Not sure why they even need to come to the house if everything is already installed..?
 
potti said:
Did you sacrifice your first born?

I moved to a new house, which has an existing telephone line.

Went to Telkom on the 7th to ask them to activate the line, was told in store it would take 3 weeks. Yesterday received an sms saying my installation is scheduled for 28/03/2015. That's more than 2 months turnaround?? Not sure why they even need to come to the house if everything is already installed..?
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Lucky you.

I moved in Decemeber and I have a date in May.

I requested my number to be moved. New place does have a prepaid Telkom line.
 
Durbanville Exchange seems to be sorted. Will do further tests tonight when home again.
 
ok well, come back from holiday - not a single follow up from Telkom, and netflix still buffers incessantly with my 10mbps uncapped account. I've just signed up for a MWeb trial account (4mbps), if the buffering stops - bye bye Telkom and hello saving +/- R180 per month..
 
cTm_zA said:
ok well, come back from holiday - not a single follow up from Telkom, and netflix still buffers incessantly with my 10mbps uncapped account. I've just signed up for a MWeb trial account (4mbps), if the buffering stops - bye bye Telkom and hello saving +/- R180 per month..
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Mentioning Netflix is moot, they just say it is an unsupported service so it doesn't get priority.

I must say my netflix and hulu has been working good in durban area.

Something to check is your ping to the dns servers from unotelly or whoever you are using. it may be an issue on there side
 
Still waiting for ADSL installation...it has been a week now and I'm desperate to get my home connected...@TelkomZA please help
 
Still no luck getting any help on the fault I logged and which I have escalated several times. A snippet of the responses i have received thus far (I sent the first PM on this issue on the 4th Feb):

I sent a PM this morning requesting details for the area manager or some other form of management - any know somebody i can contact?

16th Feb
TelkomZA said:
Good day

Apologies for the inconvenience caused
A Field tech has been assigned , have made arrangements for someone to follow up in the morning.

Kind regards
Gerard Coghlan
Telkom Social Media Team
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11th Feb
TelkomZA said:
Good day

Have sent another request and expedite your query to the field technicians.
REF NO : 3478

will update you accordingly

Kind regards
Gerard Coghlan
Telkom Social Media Team
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10th Feb
TelkomZA said:
Good day

Your fault 1305CRK0xxxxx is yet to be assigned to a tech after testing has been completed .


Regards
BF
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9th Feb
TelkomZA said:
Good day

I was under the impression , when the field tech attended to your previous query they resolved the issue: 17CRK1xxxxx
Its possible there could be some other underlining issue causing the interruption of service. unable to confirm if its distance related but the SnR and Attenuation is poor at the moment , max sync rate is 3mb.

new fault reported: 1305CRK0xxxxx
Will Update you soonest.

kind regards
Gerard Coghlan
Telkom Social Media Team
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Senario:
Phone 10210
Go through prompts, existing customer, this phone number, technical faults, wait, select option to check on an existing query,
"Sorry the number you have dialled is no longer available please dial 10210"

??? REALLY???

Yesterday it just said there was an error and cut me off.

how are we supposed to do this without waitin and hour on hold.
And how can telkoms support line be permanently experiencing high call volumes, get some more support staff or sort the problems out so you dont have issues. a week since fault logged and no feedback as yet
 
Ok, so this morning I have received a message from Telkom that my ADSL line is activated and to connect my modem. A step in the right direction.
 
Holding so long for telkom that my cordless battery actually goes flat 4 days in a row now. People wonder how a company with 18000 employees can retrench 10000 of them

This is the reason.
 
Waiting for 53 minutes and counting for someone to answer a damn phone at the Hellscum "helpdesk".....

How did this company go from a pretty decent company to a pile of poo in a short period of time?
 
got through in 7 minutes this morning, phoned just after 7

had no resolve in over a week for my logged call, now they tell me the exchange is down, hour later i get an sms saying its fixed.
Will have to see when I get home if that is really the case, here is hoping
 
Hi Telkomza, are you still responding to PMs? I am waiting a week now. The fault is continually being closed off by the techs without problem being resolved. Currently running at 3 meg sync on a 10 meg line if it works at all....
 
Hi TelkomZA, could you please assist me with a message on the new account of mine that should replace the old account. The new account was setup after the upgrade from a 4Mbps line and 20GB (old account) to a 10Mbps line and 50GB (new account). I will send you a PM with all my details.

Am I right to assume that the old acount will be cancelled at the end of February 2015? If it's not like that, please assist me to cancel the old account and only remain with the new account after end of February 2015. Thank you. :)
 
Phone line been down for over 2 hours. Call centre keeps cutting me of after about 45mins waiting. WTF?! Reported it via text, but no reference number!
 
AirWolf said:
Lucky you.

I moved in Decemeber and I have a date in May.

I requested my number to be moved. New place does have a prepaid Telkom line.
Click to expand...

That same afternoon, I received an sms for an appointment on Thursday. Technician came and sorted out. That afternoon, had a line fault (no dial tone). Reported and fixed on Friday.
 
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