TelkomZA

Is it still possible for Telkom to upgrade a line to 20mbps, although they have said I am to far from the exchange?
Mweb said it was available in my area (they handle my line), and I am now paying for 20mbps.
Looking at my routers DSL log. Line attenuation: 29 dB and a max theoretical rate of 15164 kbps, why didn't they upgrade it?
 
Ekoplex said:
Is it still possible for Telkom to upgrade a line to 20mbps, although they have said I am to far from the exchange? Mweb said it was available in my area (they handle my line), and I am now paying for 20mbps.
Looking at my routers DSL log. Line attenuation: 29 dB and a max theoretical rate of 15164 kbps, why didn't they upgrade it?
Click to expand...

if your max rate is 15mbps, you won't be stable at much over 14mbps.
 
I haven't found any recent information on this, but is there any way to remove ASSIA from my line and go back to fast path? I was switched a month ago and my ping has tripled ever since and download speed dropped from 20mbps to 12mbps.

Is it still possible for Telkom to switch it for you? Do I phone them or contact through twitter?
 
Hi

I logged a call to cancel my Telkom contract on 9 Feb (withing 10 days of activating the data contract as I was not happy with the connection speed). Case number is 20388582.

I still did not receive any service, and in the meanwhile Telkom is still placing debit orders on my bank account.
 
If anyone is interested, I am currently busy with a NCC case against Telkom (case number: 12/1/11/01-17/05661) about Telkom's non-compliance and violation of CPA for a consumer to cancel services. My complaint is that Telkom deliberately and knowingly delays cancellations in order to continue raising invoices. In my case a fixed-line cancellation request from 17th November 2016 was only started to be processed last week, despite weekly escalations and assurances from Telkom who continued to invoice monthly and started charging interest.

This morning I was informed by Telkom that their delays are due to "backlog" which in essence violates their SLA/commitment to process a cancellation request within 21 business days. The NCC is mildly interested in that (they had their day with exploding Kugas, but don't seem to care too much to investigate government entities). I will eventually post a full write-up about the ruling and think I will also take it to ICASA once the NCC has ruled.
 
Yesterday I drove the 270km round trip from Swellendam (where I live) to the Telkom offices in Mountain Mill Mall in Worcester. This is my nearest Telkom office to where I live.

The Telkom guys in the Telkom shop in the Mall were very helpful, and I asked them to bump my current "up to 4 Mbps) ADSL speed up to "up to the max available in my area. There is zero Telkom support available in the town of Swellendam itself.
When I got back home I was pleased to see that can now connect at "up to 10 Mbps", and in fact I get pretty close to that figure

Ping: 10ms
Download: 8.67Mbps
Upload: 0.8Mbps
 
atomcrusher said:
Yesterday I drove the 270km round trip from Swellendam (where I live) to the Telkom offices in Mountain Mill Mall in Worcester. This is my nearest Telkom office to where I live.
Click to expand...

It is great news that they sorted it out for you, but in most industries it is the supplier who is expected to "go the extra mile" not the customer.
 
atomcrusher said:
Yesterday I drove the 270km round trip from Swellendam (where I live) to the Telkom offices in Mountain Mill Mall in Worcester. This is my nearest Telkom office to where I live.

The Telkom guys in the Telkom shop in the Mall were very helpful, and I asked them to bump my current "up to 4 Mbps) ADSL speed up to "up to the max available in my area. There is zero Telkom support available in the town of Swellendam itself.
When I got back home I was pleased to see that can now connect at "up to 10 Mbps", and in fact I get pretty close to that figure

Ping: 10ms
Download: 8.67Mbps
Upload: 0.8Mbps
Click to expand...

Good grief. :wtf:

When I did this it was a 5-minute phone conversation with Telkom and then the router immediately synced to the higher speed afterwards.
 
They do have their moments. We had a rainy period in February during which our phone line went dead. They were quick to fix it and even phoned me afterward to ask if our service was restored.
But as I'm typing this our Telkom LTE connection at work is very slow with connectivity issues.
 
Hey telkom, invetigate a problem in northern part of rustenburg please, safarituine and cashan is down.. or like unuseable!
 
Hi,

Every night for the past week my DSL line cuts off at around 9pm and only reconnects again the next morning at like 7am. This has happened every night except Friday for the past week.

I stay in the Brakpan area and I have received a fault reference number. It's weird because the phone line doesn't get cut off, just the DSL loses connection and tries to always reconnect but can't.
 
Three months ago a cable was cut while someone was doing a plot clearing in my area. To this day the cable has still not been repaired. I used to be a cable jointer for telkom in the old days and know this is a quick repair but these guys have done absolutely nothing. Today i phoned for an update on my fault and was told they are busy with the cut over of the cable at the exchange ...this excuse is for the general public as no cut over needs to be done at the exchange they just have to repair the fault on the side of the pavement.
Rebranding from telkom to openserve will help the company nothing if they keep the the same disgusting sense of service.
I have pictures of the cut cable, does anyone know of anyone i can phone or send these pics to besides the call center as they cant really do anything from their side accept to pass the message?
 
Send them to @TelkomZA on twitter.My line has been out for 3 weeks and sent a note on twitter and got a reply not long after which told me something I already knew...It's in the hands of a technician and the cable has to be replaced.
 
B@rrels said:
Send them to @TelkomZA on twitter.My line has been out for 3 weeks and sent a note on twitter and got a reply not long after which told me something I already knew...It's in the hands of a technician and the cable has to be replaced.
Click to expand...

Thank you i will give it a try as suggested .... I just cant believe how inefficient telkom is.
 
This past week I've again only had great service from the TelkomZA guys on this forum - thanks for them!
 
My mother cancelled her telkom line and and account in february 2016, telkom is Still deducting money from her account telling us the line is still active after she cancelled it twice, then going to their branch in Cresta they tell me they don't deal with queries, i have reached the end of the line, they can't give me a straight answer and they do not know why it's still being deducted, i am on the verge of going to the papers unless someone know if this can be solved in a civil manner ?
 
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