Thanks Telkom: Good service

[rpm]

After many months of waiting we received an ADSL line in the office. There were good reasons why this process took so long (which included sticky landlords and building new infrastructure), and it is great to have fixed line broadband access at work.

Our line would only sync at 1 Mbps, but a call to the Telkom helpdesk solved this problem in a few minutes (upped to 4 Mbps – no 10 Mbps available ).

Good and friendly service all around from Telkom.

 

[ChilliGirl]

/wishes I could say the same about their service the last 6 weeks...

 

[ChilliGirl]

Well done though

At least your wait is finally over.

 

[Cyclone]

After many months of waiting we received an ADSL line in the office. There were good reasons why this process took so long (which included sticky landlords and building new infrastructure), and it is great to have fixed line broadband access at work.

Our line would only sync at 1 Mbps, but a call to the Telkom helpdesk solved this problem in a few minutes (upped to 4 Mbps – no 10 Mbps available ).

Good and friendly service all around from Telkom.

Firstly - thanks for waiting months?!?! WTF?
Secondly, one of 100 000 customers that are happy - well done Telkom, you can feel proud!

 

[ToAsTeD]

Not everyday you see someone posting positive testimonials about telkom. Good to hear!

 

[MicS]

You're lucky! My line syncs between 1.3-1.5 Mbps (4MB line), and when my bro calls Telkom the speed temporarily goes to 2Mbps, but when you reboot the modem, the speed goes back to 1.3-1.5Mbps

 

[rpm]

You're lucky! My line syncs between 1.3-1.5 Mbps (4MB line), and when my bro calls Telkom the speed temporarily goes to 2Mbps, but when you reboot the modem, the speed goes back to 1.3-1.5Mbps

This may be a line issue - more difficult to solve (too far from the exchange, old/poor copper and the like). Ours were a simple profile issue - luckily We have brand new copper as well which helps.

 

[MicS]

This may be a line issue - more difficult to solve (too far from the exchange, old/poor copper and the like). Ours were a simple profile issue - luckily We have brand new copper as well which helps.

Thanks for the information...

 

[Sting]

Firstly - thanks for waiting months?!?! WTF?
Secondly, one of 100 000 customers that are happy - well done Telkom, you can feel proud!

As per the OP, there was an issue with the landlord not allowing Telkom access to the premises...

@rpm : good to hear you are sorted out at last!

 

[Tpex]

Good to hear now maybe rpm will spend more time on the forum!

 

[Srack0verflow]

rpm, i think there's a big 'Founder of MyBroadband, VIP' notice flashing on their screens next to your name

 

[Yuu]

I agree about the VIP thing hehe, glad you sorted out Sir RPM

 

[Sting]

rpm, i think there's a big 'Founder of MyBroadband, VIP' notice flashing on their screens next to your name

I agree about the VIP thing hehe, glad you sorted out Sir RPM

I will safely bet you that it would not have helped his case!!!

 

[Solitude]

Well this shows that sometimes they get it right. I wish that I could say the same, rpm. I've had nothing but trouble since I wanted to install the line (which took months) and it still doesn't work properly. Speeds of about 10KB/s (4mb line), pings of over a 1000. I'm hoping that it will be fixed one day though.

 

[Degaron]

well I must say I did a line upgrade yesterday and it was instant, im very suprised that it went so quick.

 

[Drake2007]

Firstly - thanks for waiting months?!?! WTF?
Secondly, one of 100 000 customers that are happy - well done Telkom, you can feel proud!

Well spotted, quoted to deter deletion.

 

[Wag]

"Thanks Telkom: Good service" Huh, Telkom and good service in one sentence, a first and it must be a mistake.

 

[Tpex]

Unfortunately Telkom's service is the same across the board, oh well