Anybody with PylonTech's having rapid battery SOC drop issues? Or a high cell voltage alarm?
My BIL has 3 US3000C's connected to a Victron Multiplus II 5kVa inverter with Venus GX control unit, two MPPT's and 10 550w panels setup in two strings. He has noticed for a while now that the battery SOC wil decrease 'normally' and then there is a period where it drops wuite a bit in a shrt space of time. As an example, last night, it dropped from 62% SOC at 22:06 to 42% SOC at 22:39 with an average load of 330W which is minimal.
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He gets the High cell voltage: Alarm multiples times per day but there are no other alarms other than grid loss/return.
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He has contacted the local PylonTech agent who thus far has sent a single response email to ask what inverter he uses and hasn't otherwise been helpful, at all. My BIL is at the point where he is looking at other batteries and wants to go to the PylonTech office/warehouse/factory and drop off tthe batteries before harrassing them for answers. His installer who admittedly didn't purchase or install the batteries but did install the bulk of the other kit has tried to help but says this is becoming more and more common with PylonTech, as is their support or lack of it to the point that he is not doing any new installs with PylonTech.