A bit more Project Fear
that is unexpectedly coming true!
One consumer asked to pay £140 in fees says she won’t order anything from Europe again any time soon
www.independent.co.uk
Britain’s online shoppers have expressed their dismay after been hit with unexpectedly high post-
Brexit charges on items ordered from countries in the
EU.
Consumers have been asked to pay up to one-third extra in customs duties,
VAT and additional delivery charges once they arrive in the UK.
It comes as one UK retail boss said British firms were considering abandoning or even burning goods returned by their EU customers who are also unhappy about unexpected charges, due to the costs involved in bringing the items back to Britain.
One shopper, Ellie Huddleston from London, told the BBC she had been asked to pay out £140 in unexpected costs from couriers DPD and UPS after buying a coat and blouses from EU retailers at £380.
“I sent both back without paying the extra fees and won’t be ordering anything from Europe again any time soon,” said the 26-year-old.
Customers have complained that they are not being told by online retailers that they will be liable for the extra costs – forcing many to refuse to pay when delivery companies turn up at their door.
One British shopper was asked to pay £77 in extra charges on clothes costing £245 purchased from a French retailer.
Louisa Walters told
The Times: “DPD offered me two options – pay the fees or return the package. There was no way I was paying £77 so I clicked to not accept the package. I was very disappointed.”
Some UK retailers said they were considering giving up on many of the goods which EU customers have asked be returned over the costs and paperwork involved in bringing them back into Britain.
that is unexpectedly coming true!
