The circus that is MWeb

A

access

Honorary Master
Joined
Mar 17, 2009
Messages
14,089
Reaction score
4,242
2 weeks ago I started putting a process in motion, to start this past Friday the 20th.

first, the first consultant disappears for holiday with no warning or notification.

call again, repeat myself again. to the second consultant.

send off the documents again. even though its sent to this generic email address, which is available to many people not just this one consultant.

check up on the process and order of things a few days later. guess what.

that consultant is also now on holiday, no warning or notification.

send the details through again.


D-day has come.

call mweb again. nope no documents received(2 weeks after starting this), I must send it to the generic email address AGAIN "I have" "yes but such and such is on holiday now" "so? what has that got to do with the email? its not sent to that persons email address" "yes but they on holiday"

anyway resent all the details.


call back an hour later, thanks we got the documents. "we don't process this on Fridays, because OTHER companies don't do this on weekends"

you are the only ones that don't do this process on weekends you twits.

after starting this two weeks early just to be sure, speaking to about 8 different people, only to hear its not going to happen on the day discussed.


pathetic is too good a word for you.
 
access said:
2 weeks ago I started putting a process in motion, to start this past Friday the 20th.

first, the first consultant disappears for holiday with no warning or notification.

call again, repeat myself again. to the second consultant.

send off the documents again. even though its sent to this generic email address, which is available to many people not just this one consultant.

check up on the process and order of things a few days later. guess what.

that consultant is also now on holiday, no warning or notification.

send the details through again.


D-day has come.

call mweb again. nope no documents received(2 weeks after starting this), I must send it to the generic email address AGAIN "I have" "yes but such and such is on holiday now" "so? what has that got to do with the email? its not sent to that persons email address" "yes but they on holiday"

anyway resent all the details.


call back an hour later, thanks we got the documents. "we don't process this on Fridays, because OTHER companies don't do this on weekends"

you are the only ones that don't do this process on weekends you twits.

after starting this two weeks early just to be sure, speaking to about 8 different people, only to hear its not going to happen on the day discussed.


pathetic is too good a word for you.
Click to expand...

Evening Access, sounds like you had an infuriating experience.

Please send me your contact details and the applicant ID number via private message.

I will do all I can to ensure you receive the assistance you require.
 
MWEB Guy said:
Evening Access, sounds like you had an infuriating experience.

Please send me your contact details and the applicant ID number via private message.

I will do all I can to ensure you receive the assistance you require.
Click to expand...



no I will not.


the 20th has come and gone. what are you going to do? turn back time?


nothing you do, I cannot do for myself.


it should have been done properly the first time.
 
access said:
no I will not.


the 20th has come and gone. what are you going to do? turn back time?


nothing you do, I cannot do for myself.


it should of been done properly the first time.
Click to expand...

I can liaise with the relevant management team to ensure your request is prioritised and that this does not happen in future.
 
MWEB Guy said:
I can liaise with the relevant management team to ensure your request is prioritised and that this does not happen in future.
Click to expand...


it should of been prioritised after the first attempt you messed up, put that into place then this will not happen again.

this is reactive.

try being proactive.
 
access said:
it should of been prioritised after the first attempt you messed up, put that into place then this will not happen again.

this is reactive.

try being proactive.
Click to expand...

Access, all I can do is try and assist you from here.

If you let me, I can try and help.
 
the problem is staring you in the face and you guys keep messing about on this forum.


why must I go through these methods to get this issue resolved?

the person handling the request should recognise the urgency and respond accordingly.


I will not give you the satisfaction of appearing to resolve a problem that is to late to rectify.
 
access said:
the problem is staring you in the face and you guys keep messing about on this forum.


why must I go through these methods to get this issue resolved?

the person handling the request should recognise the urgency and respond accordingly.


I will not give you the satisfaction of appearing to resolve a problem that is to late to rectify.
Click to expand...

If you provide me the details, I will also ensure that the agent is dealt with via our internal processes; after an investigation is completed.
 
MWEB Guy said:
If you provide me the details, I will also ensure that the agent is dealt with via our internal processes; after an investigation is completed.
Click to expand...



again you are bashing your head against what is right in front of you.

its not a single person that is the problem. I will not name and shame that person for doing pretty much what everyone els is doing.

it is multiple people. entire departments.


sort your management out. put proper corrective procedures in place.

why the hell do I have to tell you this?!
 
TEXTILE GUY said:
Evening Access ...I can help ... follow my instructions clearly please ...

GET AWAY FROM THESE PEOPLE ... THEY WILL SCREW YOU...

Hope this helps :)
Click to expand...

Listen to this guy, access! Seriously! MWEB will label you as an abuser as soon as you are on their network for the first time. As a result, MWEB will throttle you whenever your usage pattern is not stable, according to their mythical limits which are still UNKNOWN to the public for some malicious reasons.

It takes a while to have your usage pattern stabilized again before you can use your account normally.

MWEB products are re-designed for web browsing and reading e-mails. If you are a gamer who regularly buys games on STEAM, then you are screwed.
 
Last edited:
DarkSpectre said:
Listen to this guy, access! Seriously! MWEB will label you as an abuser as soon as you are on their network for the first time. As a result, MWEB will throttle you whenever your usage pattern is not stable, according to their mythical limits which are still UNKNOWN to the public for some malicious reasons.

It takes a while to have your usage pattern stabilized again before you can use your account normally.

MWEB products are re-designed for web browsing and reading e-mails. If you are a gamer who regularly buys games on STEAM, then you are screwed.
Click to expand...

Take my advice too, LEAVE! Look, you'll have issues no matter where you go, yet you'll get better value and support from other ISP's = OpenWeb and Afrihost... LEAVE NOW!
 
If you use mweb for any business related stuff get the hell away from them - I've lost count the many times I've had to get DNS changes done , etc only for them to totally screw up and leave you and your clients hanging.I now give them 1 chance to do something right , if they mess up I simply move all services away ie domains , websites , email , internet connectivity etc
 
I'm on MWEB 1MB uncapped. Haven't even upgraded to 2MB due to their 70GB soft-cap / throttling whatever policy. ( This is the only thing that I don't like about them ).

Haven't had a day's problem with them.

I download STEAM games, no issues whatsoever.

I play online games, no issues whatsoever.

I use about 70GB --> 80GB per month.

No complaints here.

Guess I'm one of the lucky one's.
 
Iamnotageek said:
I'm on MWEB 1MB uncapped. Haven't even upgraded to 2MB due to their 70GB soft-cap / throttling whatever policy. ( This is the only thing that I don't like about them ).

Haven't had a day's problem with them.

I download STEAM games, no issues whatsoever.

I play online games, no issues whatsoever.

I use about 70GB --> 80GB per month.

No complaints here.

Guess I'm one of the lucky one's.
Click to expand...
And you will never get the joy that is a 2mbps line. If you call that beating the system Mweb has put in place I call that sad.
Move on and never worry about a stupid threshold again seriously :wtf:
 
Circus -ACT 2

this morning I phoned this so called "ISP business" or "company" or what ever they call themselves and asked them for an update on the status of the request in question.

a generic response was given, "its in hands with the relevant department, it will take a while to process. "ok sure when should I phone to follow up? "12 this afternoon" "noooooo problem!"


phone this afternoon, I get exactly the same response.

after some convincing and motivation (because they want to send an email to ask what the story is... again...), the person on the phone decides/agrees to do the unthinkable.

to get up from their chair and walk to the department the request is currently at.

I imagined the Space Odyssey music playing as this happened.

http://www.youtube.com/watch?v=QwxYiVXYyVs


after being on hold for about 25minutes the phone cuts off, I phone back to the same department and the same person answers, what luck. "oh I got to the phone and the call dropped" what ever I'm in touch with the same person again.

they got into contact with the relevant department and this request cannot be processed at this time because its of a different/undesired/'currently problematic' version.

now a year ago, I wanted to do this same thing, and was told they don't do it because its on an old version of what is required.

now that its on the correct version, one they agree with. it still cannot be done. for what ever reason that I am really not interested in. the time for reasons and excuses has passed long ago, like 2 weeks ago. they were willing to put me into touch with the department so that they can explain why.

giving me more reasons why it can not be done will not make anything better.


please change your hold message or music from the retail store outlets, to a circus theme song, it would actually cheer me up knowing that you admit to being a bunch of clowns. in actual fact, have a clown appreciation day there once a year. a tribute to your role models.


you see MWeb Guy, anything you would have done. I did for myself.


I will be moving all of my clients services away from you MWeb.
 
Last edited:
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X