So my SO's 1st gen iPhone broke (no signal). No amount of reflashing could get it to pick up any form of signal. So it had to be a hardware fault. I phone up the insurance tell them it's broken I want a new one, they say no problem send us some quotes oh and by the way we need a report to say the phone is beyond economical repair. "No problem" I think, no one is authorised to fix iPhone's in SA so I'll just pop over to the nearest Vodacare, be told I was a naughty boy and get my form to say they can't repair it.
Not so easy. Vodacare will not touch the phone, neither will the cell repair shop around the corner. The problem? The insurance companies have them by the nuts. They are held accountable for their reports and need to be able to prove why they think the phone is not repairable (I mistakenly thought simply not having the skill to repair something was the same thing). After a bit more of a run around I told my broker I can't produce the paperwork. So my broker gave the insurance company an earful and they appointed an assessor without the paperwork. However the assessor decided to do her own digging and hit the same brick wall I did, but still would not budge. She eventually found a company that would look at the phone. So I took the phone through to the contact who fortunately was quite technical. I talked him through all my troubleshooting and he seemed happy that I had done most of his work for him already. His next steps were to make some further calls to his contacts to enquire about the hardware fault. So after he spent two days with the phone and came up blank with all his contacts he put through the report to say the phone was beyond economical repair. The insurance then came back to me with some insane prices on what they could get the phone for and told me I was under insured. So I resent them my quote from the iStore which matched the value I had insured the phone for and they paid me cash minus the excess. Tonight we picked up a brand spanking new 16GB from the iStore in Canal Walk.
So after a long wait and lots of dead ends a happy ending. The unfortunate truth about this is that I would have been better off if I had thrown the phone in the bin and told them I had lost it. Instead, being honest that the phone had stopped working invited all sorts of enquiries and because the phone is imported I kept hitting brick walls when trying to follow the procedure. Hopefully some words of advice for other imported iPhone owners.