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We fired off a flare.
And yes.. I swore at him because I've had bad experiences with bombastic narcissists before & IMO he really can (kindly) go **** himself.
That said, I challenge you and anyone to read through my comments above to decide whether I came on here being rude or bashing people for no reason.
Go on, do it, unless you delete this thread it's there for everyone to see.
We are on the forum every day with our ears open, I don't quite follow your statement.
As much as I do agree with you that being abusive to the reps are wrong, I still hve to say that CISP has REALLY gone down hill...
It’s mainly their customer service... It’s horrible now! It’s stressful to even call them. They barely seem to want to help!
Just a few weeks ago, I made a ticket stating that my connection drops and I am without internet and then they tell me to do a speed test when it happens??? Really?! I then then to stop giving me a copy/paste answer and to read what I wrote for them to tell me that my line is up... I have no internet! I’ve been getting like 20 disconnects a day (I’m not even exaggerating), but they have the nerve to tell me that I’m wrong and I’m “imagining” that I have no internet.
The worse thing about this all is that we tell the reps here about this. They see it all the time. Next to all the abusive comments is constructive criticism which they can clearly see, but make no effort to work on resolving! And that’s what’s wrong with the company. Their internet is great when it works (which is barely now days), but that’s it. Every other service I pay for just stresses me out to even think about and it is the companies fault for doing absolutely nothing about it.
Would be nice if they can have the option on the call center are you stupid and need help with what plug you looking at or do you know your **** and actually need help
There's a trick I use for companies who allow you to log tickets
1. Log ticket via website
2. Insert all detail into ticket including steps already taken (steps are standard so it's a cut and paste)
3. If no response to ticket and I have to actually speak to someone, first thing I do is give the agent the ticket number and tell them to read the detail before asking me to do anything.
4. When they're done and go 'ah, er, it seems you've been through my boilerplate troubleshooting decision tree already' I politely ask for 2nd line support.
PS funny thing is sometimes going through the boilerplate before speaking to support sorts the issue
The point was that you attacked someone about the spelling of their nickname, but you couldn't even be bothered to use the correct word. And there was certainly no smilies or LOL's from your side to even indicate it could be a joke.It was a joke, wtf is your problem? Oh wait, this is what people refer to when they mention the rude one