Thin I've made a terrible mistake

[TheJman]

I've upgraded my Telkom Mobile contract through Telkom's contact centre... and I've been reading online a lot of people complaining that their device just never got delivered ... probably should have checked this first, but too late now ...

Wondering if anyone has some sound advice here? Anyone to maybe contact - I really miss Charl from Telkom here

 

[envo]

Okay? So you upgraded and haven't received the device yet? Did you upgrade just now or last night? Or has it been weeks?

 

[Sumen]

I've upgraded my Telkom Mobile contract through Telkom's contact centre... and I've been reading online a lot of people complaining that their device just never got delivered ... probably should have checked this first, but too late now ...

Wondering if anyone has some sound advice here? Anyone to maybe contact - I really miss Charl from Telkom here

Maybe try to go directly to the store and ask them to check on their systems where's your order. In future don't order things over the phone.

 

[TheJman]

Okay? So you upgraded and haven't received the device yet? Did you upgrade just now or last night? Or has it been weeks?

Haha! I wish I lived in a country with overnight real delivery! Sadly, I don't believe in the easter bunny or santa

Maybe try to go directly to the store and ask them to check on their systems where's your order. In future don't order things over the phone.

Yeah, tried to ask the store, the guy there said they don't have access to orders done through the call centre (which sounds really odd?)

But agreed, the only point is, often deals are only through online... they should do away with that and just make it that can also get the deals in store

 

[Kloofvreter]

Don't deal with Telkom online. It seems the online portal's staff has no idea what is actually going on.

 

[saor]

I don't understand.
Has your device not been delivered or are you just making a thread about it expecting it not to be delivered?

 

[Sumen]

Yeah, tried to ask the store, the guy there said they don't have access to orders done through the call centre (which sounds really odd?)

But agreed, the only point is, often deals are only through online... they should do away with that and just make it that can also get the deals in store

Vodacom does the same thing.
It's nonsense to call it an online deal or be able to get a contract online when the majority of the work is done over the phone.

If it's online you should be able to fill all the forms online then scan and upload whatever documents they need and when they deliver , the driver can hand a form to you sign that you agree to the deal.

 

[envo]

I don't understand.
Has your device not been delivered or are you just making a thread about it expecting it not to be delivered?

Ordered yesterday (from what I can gather) and started bitching about it the next morning "just in case"

Jisses how is that... customer doesn't even give them a chance to deliver and opens up a thread complaining about it.

If this is the trend, maybe I should open up a thread complaining about slow delivery times from TakeAlot because I heard a bunch of other people complain about it and placed an order this morning. OH MAN I MADE A MISTAKE!!!!!! DONT DEAL WITH TAKEALOT GUYS

 

[R4ziel]

Ordered yesterday (from what I can gather) and started bitching about it the next morning "just in case"

Jisses how is that... customer doesn't even give them a chance to deliver and opens up a thread complaining about it.

If this is the trend, maybe I should open up a thread complaining about slow delivery times from TakeAlot because I heard a bunch of other people complain about it and placed an order this morning. OH MAN I MADE A MISTAKE!!!!!! DONT DEAL WITH TAKEALOT GUYS

Yeah this trend is really getting ad, I mean i'm thinking of starting a complaint thread about takealot for my order that I will be placing tomorrow, just in case they don't deliver. Their service freaking sucks if you ask me XD

 

[TheJman]

Ordered yesterday (from what I can gather) and started bitching about it the next morning "just in case"

Jisses how is that... customer doesn't even give them a chance to deliver and opens up a thread complaining about it.

If this is the trend, maybe I should open up a thread complaining about slow delivery times from TakeAlot because I heard a bunch of other people complain about it and placed an order this morning. OH MAN I MADE A MISTAKE!!!!!! DONT DEAL WITH TAKEALOT GUYS

Yeah this trend is really getting ad, I mean i'm thinking of starting a complaint thread about takealot for my order that I will be placing tomorrow, just in case they don't deliver. Their service freaking sucks if you ask me XD

Wow guys, you're real class acts hey?

Ordered it beginning of the month - they said 4 - 7 working days and if you took a second to actually google, you'll see that there is obviously a massive problem Telkom are having with online deliveries

Maybe get off your high horse pricks

 

[TheJman]

Don't deal with Telkom online. It seems the online portal's staff has no idea what is actually going on.

Yeah, feel really bad for them though, they given a task and it's impossible for them to complete... and then people call in and hammer them - always find when I call them, you can hear they're proper down - it's not their fault, no point in taking it out on them - in fact, they're trying to help you

 

[R4ziel]

Wow guys, you're real class acts hey?

Ordered it beginning of the month - they said 4 - 7 working days and if you took a second to actually google, you'll see that there is obviously a massive problem Telkom are having with online deliveries

Maybe get off your high horse pricks

Aaaaaaaaand finallly we get a response as to how long he has been waiting, nice!! That only took 3 posts for you to mention.

Maybe, just maybe, when you complain, actually provide detail about the order and when it was placed before looking for a sympathetic shoulder to cry on.

Although I agree, taking a month to deliver is bad, you should definitely contact someone more senior to find out whats happening. Maybe try to log a formal call and escalate that though their helpdesk channel?

 

[Ecko_1]

Wow guys, you're real class acts hey?

Ordered it beginning of the month - they said 4 - 7 working days and if you took a second to actually google, you'll see that there is obviously a massive problem Telkom are having with online deliveries

Maybe get off your high horse pricks

Lots of high horses on myBB.

 

[R4ziel]

Lots of high horses on myBB.

 

[Ecko_1]

 

[TheJman]

Aaaaaaaaand finallly we get a response as to how long he has been waiting, nice!! That only took 3 posts for you to mention.

Maybe, just maybe, when you complain, actually provide detail about the order and when it was placed before looking for a sympathetic shoulder to cry on.

Although I agree, taking a month to deliver is bad, you should definitely contact someone more senior to find out whats happening. Maybe try to log a formal call and escalate that though their helpdesk channel?

Don't see the relevance, you really assume I would order yesterday and then come complain - I'm actually a huge fan of Telkom and this is the first time I've had such a bad experience - I brag about how good Telkom is in terms of the mobile offering all the time.... so when I came to post here, I didn't think I would be attacked and assumed to be wrong

But I guess you did the same thing to me that you accused me of doing... oh well...

That was in no way a search for a sympathetic response, I was hoping the NICE people on MyBB who HELP EACH OTHER, would have some advice for me on a solution.....

Again, you really think I just called 10213 and asked where it is and then came to complain - please dude, rather go troll some other thread.. thanks

 

[R4ziel]

Don't see the relevance, you really assume I would order yesterday and then come complain - I'm actually a huge fan of Telkom and this is the first time I've had such a bad experience - I brag about how good Telkom is in terms of the mobile offering all the time.... so when I came to post here, I didn't think I would be attacked and assumed to be wrong

But I guess you did the same thing to me that you accused me of doing... oh well...

That was in no way a search for a sympathetic response, I was hoping the NICE people on MyBB who HELP EACH OTHER, would have some advice for me on a solution.....

Again, you really think I just called 10213 and asked where it is and then came to complain - please dude, rather go troll some other thread.. thanks

The problem with your initial post is that you sounded like a right twat crying about something no one cares about, and you provide absolutely no detail whatsoever. It's all in the way you came across in your initial post that the problem occurred

If you stated that you ordered it a month ago and that you have tried calling them with no luck and spoken to various people but you are now stuck, you might have gotten a lot better replies.

 

[TheJman]

The problem with your initial post is that you sounded like a right twat crying about something no one cares about, and you provide absolutely no detail whatsoever. It's all in the way you came across in your initial post that the problem occurred

If you stated that you ordered it a month ago and that you have tried calling them with no luck and spoken to various people but you are now stuck, you might have gotten a lot better replies.

So I can tell you're new, so nice learning opportunity for you here.... people on MyBB (on the whole) are actually really awesome and come here to other share a good story, or maybe look for help, there is a wealth of knowledge amongst the members here and people are always keen to help out .... so next time you decide to assume your own tone in a post and prejudice, come back and re-read this and remember, be nice and assume the best of people here or ... as I was taught, if you don't have anything nice to say, rather don't say it

Have yourself a wonderful day

 

[R4ziel]

So I can tell you're new, so nice learning opportunity for you here.... people on MyBB (on the whole) are actually really awesome and come here to other share a good story, or maybe look for help, there is a wealth of knowledge amongst the members here and people are always keen to help out .... so next time you decide to assume your own tone in a post and prejudice, come back and re-read this and remember, be nice and assume the best of people here or ... as I was taught, if you don't have anything nice to say, rather don't say it

Have yourself a wonderful day

Thank you for the life lesson sir, I really appreciate you pointing that out. I really feel my life changing for the better now.

I have been on the forums for quite a while and I can assure you not everyone is really awesome and come here to share a good story. There are a few bad apples around here. That being said, I've received and offered help on the forums many times, so maybe you shouldn't assume anything before knowing the facts.

I hope you have a smashing day further, and that you get your Telkom issue resolved.

 

[envo]

if you took a second to actually google, you'll see that there is obviously a massive problem Telkom are having with online deliveries

Then why didn't you google before you placed the order? Surely you can't expect us to google it for you to let you know you're making a mistake?