The computer shop in Bothasig called me a week later, wanting to know where the Dell's hdd was. I told him that I had given it back to her in an external case and her invoice stated "Fitted existing hard drive into USB case"
Oh, he said, that is where it ended up. He also confirmed that the Dell was unrepairable. I suggested he charge her for looking at it, whereupon he said that this lady would bite his head off if he suggested that. She is looking for someone to blame for her unworking computer