Thoughts on new deal</flamebait>

RatX

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After a couple of years using iBurst on various packages, I was on the 3 GB package in November. I have been expecting some sign of competitiveness on iBurst's part for the past 24 months or so. I was pleased to read about the re-structured packages at the beginning of this month - at least it was some sign of response to prevailing market conditions on iBurst's part.

Admittedly, it arrived *very* late in the game - I don't think the whole mobile thing is very relevant to many iBurst subscribers, but this always seemed to be the excuse for the high prices. Everybody I know who requires truly mobile Internet access uses some form of 3G (as in Vodacom / MTN), generally as a bolt-on to their mobile contracts.

To me, iBurst was a way of getting Internet access with only 1 account/monthly debit and without putting money directly into Telkom's coffers - I suspect that I'm not the only subscriber that remained loyal on this basis, despite the lack of compelling motivation to do so during recent years.

I was also disappointed to read about the fact that the 64k post-cap access would be falling away in Feb '10. Now I just checked the bandwidth topup page and was pleased to see that 1 GB additional bandwidth is now going to cost me R59,00, instead of the usual (total ripoff) R199. This is suddenly in line with last generation aDSL bandwidth pricing.

The additional monthly capacity + cheaper access to more bandwidth does seem to sharpen the value proposition, considering that the network itself recently seems to have been upgraded (at least in CT city bowl area). I do still need to read all the T's & C's of this new deal - if there is a mandatory pay-as-you-go policy after you've reached your cap, I will be going elsewhere.

Keen to hear thoughts from other subscribers, especially if you've compared the new pricing to current all-in aDSL costs (real world, not "I got 19 jigabytes last month from XYZ news server before my router rebooted lolz!").
 
After a couple of years using iBurst on various packages, I was on the 3 GB package in November. I have been expecting some sign of competitiveness on iBurst's part for the past 24 months or so. I was pleased to read about the re-structured packages at the beginning of this month - at least it was some sign of response to prevailing market conditions on iBurst's part.

Yeah, albeit a bit too late.

Admittedly, it arrived *very* late in the game - I don't think the whole mobile thing is very relevant to many iBurst subscribers, but this always seemed to be the excuse for the high prices. Everybody I know who requires truly mobile Internet access uses some form of 3G (as in Vodacom / MTN), generally as a bolt-on to their mobile contracts.

Agree 100% with you. The mobile aspect for me is only that I don't have to setup a WiFi network and can go to another room with a laptop or plug the modem to a desktop unit I have.

To me, iBurst was a way of getting Internet access with only 1 account/monthly debit and without putting money directly into Telkom's coffers - I suspect that I'm not the only subscriber that remained loyal on this basis, despite the lack of compelling motivation to do so during recent years.

Exactly. It's a way to avoid paying additional money to TELSCUM. TELKOM are the big evil here. It's also as you say a way to avoid the hassle of ordering an ADSL line, setting up a Wifi network etc and two sets of bills.

I was also disappointed to read about the fact that the 64k post-cap access would be falling away in Feb '10. Now I just checked the bandwidth topup page and was pleased to see that 1 GB additional bandwidth is now going to cost me R59,00, instead of the usual (total ripoff) R199. This is suddenly in line with last generation aDSL bandwidth pricing.

I haven't been migrated yet. I'm with MWEB and I think iBurst/Mweb are together going to make a mess of this. I don't think I'll be upgraded in December.

The loss of 64kbps is a pity. It was always a way to stay connected. The issue is that sometimes it's not possible to purchase a booster - the panel is not available. Secondly, if they will hardcap you, how will you purchase a booster - by telephone? That's a waste of time and money. Thirdly - the boosters now expire within 30 days not - at the end of the following month (which was always a bit longer and one did not have to think too much about that).

The additional monthly capacity + cheaper access to more bandwidth does seem to sharpen the value proposition, considering that the network itself recently seems to have been upgraded (at least in CT city bowl area). I do still need to read all the T's & C's of this new deal - if there is a mandatory pay-as-you-go policy after you've reached your cap, I will be going elsewhere.

I never had speed issues with iBurst in Cape Town. During the day it's a bit slow sometimes but in the evenings and weekends it maxes out at 125KB/sec.

Keen to hear thoughts from other subscribers, especially if you've compared the new pricing to current all-in aDSL costs (real world, not "I got 19 jigabytes last month from XYZ news server before my router rebooted lolz!").

Those 384Kbps deals with no cap seem nice although, that's 1/3 of the 1Mb/sec speed and you need to set up a Wifi Network and worst of all TELKOM gets paid extra. However, if Telkom were to drop line rental charges or reduce them substantially I'd go for it or if the ISPs drop 4Mb/sec uncapped or high cap accounts (50GB) to something with the total being substantially less than iBurst - I'd jump ship.
 
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To me, iBurst was a way of getting Internet access with only 1 account/monthly debit and without putting money directly into Telkom's coffers - I suspect that I'm not the only subscriber that remained loyal on this basis, despite the lack of compelling motivation to do so during recent years.

I agree with you wholeheartedly. My main considerations for going with iWorst in the first place was the fact that it wouldn't put money into Telkom's coffers, I wouldn't be hard-capped and at that stage iWorst was significantly cheaper than ADSL.

I was also disappointed to read about the fact that the 64k post-cap access would be falling away in Feb '10. Now I just checked the bandwidth topup page and was pleased to see that 1 GB additional bandwidth is now going to cost me R59,00, instead of the usual (total ripoff) R199. This is suddenly in line with last generation aDSL bandwidth pricing.

Yet it is still unclear how the pricing is going to work. It is my understanding that - in order to get what I currently get for about R240 per month - I'd have to subscribe to the 5 gb package and the R199 subscription for 64 kpbs. If you do a little maths it means that you're paying 5 x R59 = R259 for 5 gb of topup booster bandwidth. (source: http://www.dewberry.co.za/iburst-fails-to-compete-so-they-fake-it/)

The subscription for their 5 gb package is supposedly R150 + R392 data fee, so you'll be paying R542 for something they sell at R259 piecemeal. This means you actually pay R108,40 per gig, NOT R59. Oh, and then you don't have your uncapped 64 kbps yet. That's an additional R200.

The additional monthly capacity + cheaper access to more bandwidth does seem to sharpen the value proposition, considering that the network itself recently seems to have been upgraded (at least in CT city bowl area). I do still need to read all the T's & C's of this new deal - if there is a mandatory pay-as-you-go policy after you've reached your cap, I will be going elsewhere.

Yet in my experience the capped and uncapped data rates are exactly the same in my area. iWorst simply does not have the facilities to monitor bandwidth. Never have, never will.
 
iBurst sent out a mail "More bandwidth, better value" on 5 Dec.

My package would be upgraded free of charge from 3Gb to 5Gb at now extra monthly cost. Whoopi... I think.
But they neglected to say about the "Opt Out" being replaced by the "flat rate" system in 3 months time is extra. (end February I think)

In short. According to iBurst. I don't pay anything more although I end up having to pay more.

Isn't that false marketing?

Will have to relook at this decision.

E-mail from iBurst
Get your mouse ready for some overtime! With the new, revamped iBurst Wireless packages you get more bandwidth every month at the same or lower monthly fee, so you can do even more with your internet connection.

Of course we want our customers to get all the benefits of these new packages, to ensure you have the best possible value for money internet option out there. Therefore, we will be migrating you to one of the new packages at a slightly lower monthly fee and with a whole lot more bandwidth.

You are currently on a Pro (3 Gig) package
You will be migrated to the Wireless 5 (5 Gig) package

This means you will receive 2 Gigs more each month for free!

What do I need to do to take advantage of this new offer?

Absolutely nothing! We will automatically change you over to the new package and take care of all the paperwork for you.

Benefits of the new package:
• More bandwidth
• The out of bundle rate = in-bundle rate so you pay less per gig for extra data used
• 3 Months free access to uncapped service @ speeds of up to 64kbps
• No increase in monthly subscription costs
• Data carry-over still applies

What else has changed?
• There will no longer be a pay-per-use service where you are charged per MB out of bundle
• Better value bandwidth boosters are available and charged per Gig
• Packages are no longer throttled to 64kbps once your data cap is reached. The good news however is that all customers migrating to this new package will be able to enjoy this benefit free of charge until February 2010. Thereafter users will need to subscribe to this as an additional service.

New value added services available:
• Uncapped Anytime @ up to 64kbps (Free for the first 3 months!)
• Subscription: R199 per month (applicable to packages of 5Gigs and above)
• Uncapped Anytime @ up to 128kbps
• Subscription: R249 per month (applicable to packages of 8Gigs and above)

If you currently subscribe to any additional value added services, these will automatically be updated on your new package.

Detailed information on the new packages will be on the iBurst website (www.iburst.co.za) by 1 December 2009. Should you have any further queries with regards to this great offer you can email [email protected]

Kind Regards

The iBurst Team
 
All due respect to the loyal iburst customers... but i have had iburst for a while now. The only reason i took iburst was because telkom never supplied my area with adsl back then.

My area picks up bare minimum signal from iburst without my cap being reached and even less than the 64kbps after.

Do you think anyone with this problem will sit with iburst longer than they have to. I can assure you as of Feb i will be moving to telkom despite what people say about them. They have a package for R258 that gives me 3 gigs of international data usage and thereafter 20gigs of local surfing, which is allot considering that i only use local for gaming and uploading websites.

As much as iburst claims to be doing us a favour by giving us extra, they are not. we still end up paying more for the same service and product we had before. So if you are gullible enough to fall for their marketing scams, note this message.... you have had fair warning.

Telkom will improve one day... maybe with the help of another international company or by themselves. Regardless, they still offer better packages and I look forward to the day that their products pricing structure changes.
 
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I'm going to miss the 64 kbps after cap. That really saved my my life a couple of times. This sucks, to say the least.
 
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