I see you are a grandmaster on this forum. You must be living in the clouds. The thing we are talking about is everyday life, not pie-in-the-sky-stuff.
Get realistic.-
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Vodacom after death contract issues
- Thread starter LottaFun
- Start date
I see you are a grandmaster on this forum. You must be living in the clouds. The thing we are talking about is everyday life, not pie-in-the-sky-stuff.
Get realistic.I second that.
And how exactly is this a problem?
JUST... DON'T... DIE!
...Easy eh
I can only assume that you have not had a family member close to you die suddenly, like your father, mother, sister or brother. Cause if you had, you definately would not have made such a stupid comment.
What loss? We are talking about a billion rand company make billions out of people that are alive. Why then take the last bit when they are dead? Common decency.
Didn't happen to my dad, I think. I wasn't into the Estate and money and someone else handled it.
But they blacklisted my cellphone
Ja right. That is what I am talking about. When you die, every account is frozen. So the debit order can't go through. I phoned Vodacom about this up front. I said that they must please transfer the debit order to another account so that the phone can stay live. Nope. Need all kinds of paper work. So I took the paperwork and death certicate and everything to the client centre. Nope won't do. Need the new person that is going to pay the account in front of them to fill in all the paperwork. The new person is 700 kilometers away from Cape Town! She is busy with funeral arrangements and in mourning and they want her to come and sign a contract in Cape Town.
Where is the common decency?
Now that would be fare and a step in the right direction.
I wasn't given this option, although I wanted to downgrade also as the package was an expensive business one.
No, as I mentioned, it was still a Nokia 8310 from aprevious contract. No fancy upgrade phone involved at all.
The point is still that everybody that has ever signed a contract knows that it means you commit yourself to certain things. It's not that you don't have my sympathies for your loss, it's just that what you have posted doesn't surprise me, nor make me look less favourably on Vodacom as a company... and by the looks of it I'm hardly alone in this.
Personally I wouldn't really have expected it to work any other way.
Personally I wouldn't really have expected it to work any other way.
To get the benefit of the free minutes. If you do the sums you would see that on a contract it actually cost you less per minute on a contract than on a pay as you go.
That is why and while I am on that subject, did you know that Eskom has 3 tariff brands and that if you go and install the stupid pay as you use meter in your house, you pay tariff band 3 from day one and do not get the benefit of tariff band 1 and 2 for the first x amount of kilowatts. Got sidetracked there. Just had to spill that beans also. Heard it from one of my friends that work for Eskom's laboratory. They fix the stupid pay as u use meters if they break and recalibrate them.
Ja right, wait till you have to fork out a few thousand rand that you know you are paying for nothing, although, that is the norm in our county, isn't it?
AFAIK you don't have to sign a 24 month contract to get free minutes if you don't want a "free" phone etc though?
Edit: Or did you get a reduced tariff?
vodacom3g
Vodacom Representative
Why? it's not like dearly departed is going to be walking through the front door asking for his phone back is it
No, but often the phone number has been in the family a long time and the family wants to keep it.
When my dad passed away, my mom wanted to keep the number, so they carried on with the contract.
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vodacom3g
Vodacom Representative
Ok, let's get clarity on this.
Sounds like you asked for two things:
1) Transfer the contract.
2) Downgrade the contract.
And they said no. Did they say no to 1 or 2 or both?
PM me the number and I'll have it checked.
hj2k_x
Honorary Master
Does anyone know the current position on this?
Presumably VC allow the next of kin to continue paying the contract as normal until it runs its course, if they wish?
Presumably VC allow the next of kin to continue paying the contract as normal until it runs its course, if they wish?
Ockie
Resident Lead Bender
Did not read the whole thread...but from what I gather I will advise.
1. Should a subscriber pass away, then the contract may continue should a transfer of ownership be done by a family member etc. To do a transfer of ownership, normal credit vetting criteria needs to be met by the person wishing to take over the contract. A copy of the death certificate needs to be supplied to prove that the contract holder has passed on and can not sign off on the request for himself/her.
2. Once the contract has been tranfered into the new contract holders name, he/she may administer the contract like upgrade the line, change the package etc.
NB: R150.00 fee applies to a transfer of ownership and will be charged to the account of the new owner of the line.
Regards:
OC
1. Should a subscriber pass away, then the contract may continue should a transfer of ownership be done by a family member etc. To do a transfer of ownership, normal credit vetting criteria needs to be met by the person wishing to take over the contract. A copy of the death certificate needs to be supplied to prove that the contract holder has passed on and can not sign off on the request for himself/her.
2. Once the contract has been tranfered into the new contract holders name, he/she may administer the contract like upgrade the line, change the package etc.
NB: R150.00 fee applies to a transfer of ownership and will be charged to the account of the new owner of the line.
Regards:
OC
hj2k_x
Honorary Master
Great. Thanks for the reply.