Vodacom - False Promises -

[Fernando7776]

So i get phone call from Vodacom, they will give me free upgrade, they promise me R500.00 artime any time call rates @ R1.60 p/m + 500mb Data.
I clearly asked the consultant 4 times about the above which he confirmed.
Now on Wednesday the first i check my balances (*111*) and no 500mb free data.

What can I now do, apparently I am not the only one, no reference number etc.
Cannot believe how they get away with this.

 

[The_MAC]

Never ever do any upgrades over the phone, no matter how tempting the "convenience" is, as later there is very little accountability when these issues arise.

 

[Fernando7776]

Does that mean there is no way i can take this further, unbelievable how the big corporate companies get away with this.

 

[midnightcaller]

Guess it doesn't hurt to ask for things in writing from sales people.

I only conclude deals based on written quotes (depending on the product or service)

 

[jacques is hier]

Install a app on your phone that auto records all your phone conversations,then you have some proof to present next time.In a store you can use your voice recorder to make a record of any promises made.

 

[Icemanbrfc]

Install a app on your phone that auto records all your phone conversations,then you have some proof to present next time.In a store you can use your voice recorder to make a record of any promises made.

Is that even allowed, without the consent of the person you wanting to record?

 

[jacques is hier]

There is plenty of phone recording apps around.

 

[Icemanbrfc]

Any contract you enter into, should never be done verbally, no matter the circumstances. You must have physical paperwork, and you must look it over very carefully.