Vodacom - Last Resort

sv452 said:
I refuse to pay due to the misleading nature of the web interface and also the manner in which this was handled by vodacom.
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Doubt you'd get far with that argument.

To summarize - you had 2GB "Night owl" GBs that you interpreted as being regular bandwidth?
 
budders said:
Good day all.

I received a bill 2 months ago with the same scenario. i am only interested in my total remaining bundle on the site. i overused 1.5 GB and received a massive bill, round about R5000. WTF vodacom. after i contact you, you take your time to reply, and i couldn't pay the account. Remember, we don't all get fat salaries like you guys do.

after a call from your accounts department, they tell me i can pay the amount off over 2 months. this is not a satisfactory solution for me. i have been a customer of vodacom for nearly 4 years now and i have 2 contracts with you.

In all these years, i have never had an unpaid account or data usage query. not one complaint from me. and you can't just cut me some slack for misreading the site after the night owl stuff was added.

this is really very poor customer service. all you have succeeded in doing, is losing a future customer and 2 contracts. after all this, i will cancell my contracts and pay your crazy cancellation fee and be rid of you. i will take my bussiness to MTN.

thank you.

PM for my details
Click to expand...

Do NOT leave Voda for MTN. You think ONE instance of billing problems is reason to leave an ISP. Let me tell you, in a single year, I couldn't COUNT the amount of DOUBLE data charges on my invoices on both hands. MTN FTL.
 
unskinnybob said:
Do NOT leave Voda for MTN. You think ONE instance of billing problems is reason to leave an ISP. Let me tell you, in a single year, I couldn't COUNT the amount of DOUBLE data charges on my invoices on both hands. MTN FTL.
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I think I counted 3-4 months out of 24 where I didn't have a problem with my MTN bill.
 
morkhans said:
@sv452 please refrain from personal insults.

Rather a coincidence that sv452 and budders are posting from the same IP address?
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well .. my fellow employee found this post ... what can I do ... tell him to not say anything because we sit on the same LAN ?

I have better things to do with my time than pretend to be other people for the sake of a post.
My account has been around for sometime already and I have nothing to gain from pretending.

If you do not believe this then so be it I have nothing to prove to you anyway.

Besides, you give me a infraction, go search and see what some people call vodacom customer people. I think I was being very polite having to sit with this kind on nonsenese.

Kind Regards.
 
VodacomData said:
Hi Morkhans

Thanks for pointing that out
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excuse me kind vodacom person ... do you know how networks are laid out ... sometimes in a office you have many individuals that share the same dsl connection ... like what we do in our office.

so just because my co worker found this post does not make my post any less important.
so would you be so kind as to figure out how we can solve this nice and politely since I dont think you can begin to imagine my frustration.
 
sv452 said:
well .. my fellow employee found this post ... what can I do ... tell him to not say anything because we sit on the same LAN ?

I have better things to do with my time than pretend to be other people for the sake of a post.
My account has been around for sometime already and I have nothing to gain from pretending.

If you do not believe this then so be it I have nothing to prove to you anyway.

Besides, you give me a infraction, go search and see what some people call vodacom customer people. I think I was being very polite having to sit with this kind on nonsenese.

Kind Regards.
Click to expand...

You received the infraction for insulting a fellow forumite, of which VodacomData is one.
 
planetx said:
I did not misread anything you stupid twat. The information was not given clealy on your supid site.




You calling VodacomData a stupid twat but did you check your spelling............:)
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hehehehehe ... clearly typing is not my strong point regardless of being a pc user for donkey years ...

i knew i should have spell checked it ... LOLS

:D
 
sv452 said:
excuse me kind vodacom person ... do you know how networks are laid out ... sometimes in a office you have many individuals that share the same dsl connection ... like what we do in our office.

so just because my co worker found this post does not make my post any less important.
so would you be so kind as to figure out how we can solve this nice and politely since I dont think you can begin to imagine my frustration.
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Hi sv452

Can you kindly send me your 3G number so i can get a better understanding from you side of the query?
 
sv452 said:
I am ready to take this as far as the court because this cannot go on like this. I have enough to tie even your company up in court for at least a year plus get enough press involved to make sure that people realize that this ***** cannot carry on like this.
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"Hi, is this The Star?"
"Yes, sir how can we help?"
"I misread my remaining data bundle and have now been billed for R1700!"
"So where's the problem?"
"THIS IS FRONT PAGE NEWS GODDAMNIT"

So you're gonna spend thousands (if not hundreds of thousands) of Rands suing vodacom who have access to basically unlimited resources for your own mistake? I dont see how you can blame vodacom for this.
 
Griz said:
"Hi, is this The Star?"
"Yes, sir how can we help?"
"I misread my remaining data bundle and have now been billed for R1700!"
"So where's the problem?"
"THIS IS FRONT PAGE NEWS GODDAMNIT"
So you're gonna spend thousands (if not hundreds of thousands) of Rands suing vodacom who have access to basically unlimited resources for your own mistake? I dont see how you can blame vodacom for this.
Click to expand...
  1. Bite the bullet and pay - you're wrong.
  2. Get rid of your contract(s) and go prepaid, a data contract is an even bigger mistake than in 1. above.
 
Griz said:
"Hi, is this The Star?"
"Yes, sir how can we help?"
"I misread my remaining data bundle and have now been billed for R1700!"
"So where's the problem?"
"THIS IS FRONT PAGE NEWS GODDAMNIT"

So you're gonna spend thousands (if not hundreds of thousands) of Rands suing vodacom who have access to basically unlimited resources for your own mistake? I dont see how you can blame vodacom for this.
Click to expand...

lols .... i thought i made it clear ...
I did not misread nothing, I worked based on the information presented to me which was not totally acurate nor honest.

then you are allowed your opinion ... and I am happy to see that most people is properly programmed to think that companies are always right and that we the clients are stupid cash cows there to be milked ...

:)
 
Antonf said:
  1. Bite the bullet and pay - you're wrong.
  2. Get rid of your contract(s) and go prepaid, a data contract is an even bigger mistake than in 1. above.
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oh i am going to cancel my contract and make sure I spread the word as far and wide as possible.
i rather then go with hellkom for my data needs i am sure it will cost me the same or cheaper in the long run.
having my data with vodacom was convenient but that was about it.

:)
 
Oh, sorry, i didnt think using a service a paying for it was considered being milked.
 
Well, I dont have the same problem. My problem with vodacom is that they have such poor service, and yes, they want to try and screw every one of their clients for the most amount of money they can.
My issue started after paying the vodacom bill late.. we owed them R5500.00 for 7 contracts. They did send us a SMS stating that they are going to discontinue our service if we dont pay.. So, we went and paid the outstanding amount. After that, we phone billing and asked them to please switch on our phones because the account is paid in full..
We have now been waiting for about 5 days for a "manager" to come back to us about reconnecting our lines, because they want to charge us a reconnection fee..
The problem is, THEY NEVER COME BACK TO YOU!! NEVER!!
 
sv452 said:
here is a screenshot i took at that point in time and i also incluse the mockup i made to vodacom showing what it in fact should have looked like. as you see the way they displayed it was very misleading and blended in and thus not pulling any attention to the fact that there is a promotion in play that could affect the data bundle and has special rules and conditions.

@ xrapidx: This is my fight with them(vodacom), I am being charged for out of bundle rates to the amount of R1900+- incl vat and I refuse to pay due to the misleading nature of the web interface and also the manner in which this was handled by vodacom. They are trying to force me to shut up and pay up for a mistake that is not my own. All I do when I connect online is to go and look at my total usage left over and in this case it stated that my left over usage was 2 GB+- and not that there is 2GB of promotional data bundle available and that it is only between 1201 and 0500 in the morning available.

I hope this clears it up a bit, I am used to type like i think and it tends to make thing dificult for people to interpret what i am trying to say. lucky ocleroux managed to understand somehow what i was trying to say.

:)

http://img145.imageshack.us/i/vodacomsunday21nov2010.png

http://img263.imageshack.us/i/editvodacomsunday21nov2.png/
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I had a look at the images you uploaded. Both are clear on splitting the day and night bundles. I first saw the two items listed separately (image with 2 blue headings - top section), then the little total below it. Do you have a screenshot that include the problem you referred to? :)
 
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