Vodacom Problems: Slow Throughput, trying to Connect, DNS, High Latency

[hschutte]

Same thing for me last night in Centurion. I could connect but no browsing.

If I browse directly from my phone however it works (suppose it's because theres a lower data throughput required because I have images and sound turned off)

Phoned 155 and the recorded message states "...theres intermittant problems..." - what a joke! There's nothing intermittant about not being able to get a decent connection for 6 hours+.

 

[Csnoopy]

On prepaid.

At 07:06 this morning I received :-

Good Evening please be advised that Vodacom?s engineers are still attending to your problem experienced with slow through put
We apologise for the inconvenience caused with the service. Thank you
Kind regards, Vodacom Customer Care (Allister Holland)

Was this a general message to all Vodacom 3G users?

Last night @ about 12h 3G woke up and all was ok again. This morning still looks ok. If the excuse is an overload of users then Vodacom should stop selling/activating 3G and get the systems running smooth and stable first.

@v3G. Do you see light at the end of the tunnel?

As I have said several times, if we/I can help by running some kind of tests please let me know and I will do it.

 

[Csnoopy]

Aaag no man this bloody thing is starting to go slow again. The smiles & icons are popping up one by one again.

 

[nextstep]

What was happening last night (pretoria east, e220 usb modem)?

I could not get access to google, could not even post the problem to this forum ... And my connection was dropping every 2-3 minutes (it used to be very stable)

Did a lot of people try to squeeze the last bit out of their monthly quota?

 

[Csnoopy]

Some stats if anybody is interested.


C:\Documents and Settings\Leon.CCSM>tracert www.telkomsa.net

Tracing route to www.telkomsa.net [196.25.211.40]
over a maximum of 30 hops:

1 93 ms * * 10.113.95.3
2 108 ms * * 10.113.95.3
3 * * * Request timed out.
4 * * 107 ms vc-196-207-47-17.3g.vodacom.co.za [196.207.47.
]
5 * * 113 ms 196.25.250.217
6 * * * Request timed out.
7 * * 101 ms 196.25.181.54
8 99 ms 119 ms 120 ms 196.25.211.40

Trace complete.

C:\Documents and Settings\Leon.CCSM>tracert www.myadsl.co.za

Tracing route to www.myadsl.co.za [196.40.97.12]
over a maximum of 30 hops:

1 * 301 ms 378 ms 10.113.95.3
2 * * * Request timed out.
3 311 ms * 293 ms vc-196-207-47-2.3g.vodacom.co.za [196.207.47.2

4 * 295 ms 349 ms vc-196-207-47-17.3g.vodacom.co.za [196.207.47.
]
5 293 ms * 297 ms 196.25.250.217
6 315 ms * 288 ms 196.43.18.9
7 * * 294 ms 196.43.25.138
8 * 326 ms 349 ms atm6-0sub1.br1.jnb6.alter.net [196.31.39.54]
9 * * 372 ms srp5-0-0.cr5.jnb6.alter.net [196.30.156.9]
10 360 ms * * atm1-1-0sub1.cr2.cpt1.alter.net [196.31.39.37]
11 409 ms 400 ms 408 ms srp1-0-0.gw1.cpt1.alter.net [196.31.249.66]
12 313 ms * * vlan10.hr1.cpt1.alter.net [196.30.176.36]
13 * * 332 ms 196.30.77.76
14 * 331 ms 359 ms 196.40.102.92
15 328 ms 369 ms 379 ms 196.40.97.12

Trace complete.

C:\Documents and Settings\Leon.CCSM>tracert www.vodacom.co.za

Tracing route to www.vodacom.co.za [168.210.128.126]
over a maximum of 30 hops:

1 * * * Request timed out.
2 * * 338 ms 10.113.95.3
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Documents and Settings\Leon.CCSM>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Leon
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

PPP adapter HSDPA Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 10.50.148.24
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 10.50.148.24
DNS Servers . . . . . . . . . . . : 196.207.32.69
196.43.45.190
Primary WINS Server . . . . . . . : 10.11.12.13
Secondary WINS Server . . . . . . : 10.11.12.14
NetBIOS over Tcpip. . . . . . . . : Disabled

 

[nextstep]

If the excuse is an overload of users then Vodacom should stop selling/activating 3G and get the systems running smooth and stable first.

I'll second that - could also be that subscribers are trying to max out their quota for the month, something that won't happen if we get bandwidth rollover ...

 

[Csnoopy]

What was happening last night (pretoria east, e220 usb modem)?

I could not get access to google, could not even post the problem to this forum ... And my connection was dropping every 2-3 minutes (it used to be very stable)

Did a lot of people try to squeeze the last bit out of their monthly quota?

Very good point. So vodacom YOU need rollover NOW.

@nextstep. Please update your location. Pretoria (East) is a big place no matter what the Politicians say.

 

[PJG777ZN]

Thanks go to IC and the other guys who tried to help the other night NB
The box is greyed out while connected
Tried new profile No Luck
Ver 9.2 had problems with
Took to Vodacare in Old Fort Rd Durban ( checked no fault But could only get green led in centre of DBN ???? )
Next Question is Should the socket where the antennae plugs in be loose ? if I could get it apart I would check myself ( but also still u/g )
Bottom line still crapp signals

 

[nextstep]

@nextstep. Please update your location. Pretoria (East) is a big place no matter what the Politicians say.

The Wilds (next to Woodlands Boulevard and Woodhill Golf Estate) - will update my sig as well ...

 

[Csnoopy]

To whom it may concern​

@08:53 There she goes again.
Internet Explorer cannot display the webpage

 

[NeBo]

No smtp.vodacom.co.za or vodacom4me.co.za for the past few hours....

 

[hschutte]

That's just great.

You'd think a company as big as Vodacom would care enough to send out an sms to customers who will be affected by this problem (slow response, etc.) to inform them of what is happening (or possible offer an alternative solution).

 

[vodacom3g]

That's just great.

You'd think a company as big as Vodacom would care enough to send out an sms to customers who will be affected by this problem (slow response, etc.) to inform them of what is happening (or possible offer an alternative solution).

Would love to, however this forum will light up like a Xmas tree with complaints about spamming....

There was a SAIX problem in Pta last night.

Are you still (or again) seeing the problem?

 

[hschutte]

Can't check at the moment but from the other posts I assume there is still a problem.

I can't see why people would complain about Vodacom informing them of problems to keep them informed. It would be as easy as checking who of there customers are using 3G / GPRS or whatever and then sending an sms to everyone that will be affected.

This is allot better than me spending 2 hours trying to figure out if the problem is on my PC (because the staff at Vodacom tells you everything is 100% fine on their side and no problems have been reported).

Or even offer it as an option (like an add on service). So you can choose whether or not you want to be informed of the status of problems on the network that will affect you.

 

[SoTrue]

Would love to, however this forum will light up like a Xmas tree with complaints about spamming....

There was a SAIX problem in Pta last night.

Are you still (or again) seeing the problem?

Could connetc, but not access Internet last night, tried from 18:30 to about 22:30, went to bed then.

Was fine this morning, first tried about 04:30.

 

[CodeMaster]

Connection has been terrible again this week
Last week was a huge improvement compared to how it has been lately, but now it seems to be back to what it was.
Router and computer both show that the connection is OK, but can't browse or anything. Rebooting the router only helps for a few minutes, then problems again.

 

[sand_man]

yeah browsing is a nightmare!! constantly having to refresh to get page open. signal strength 97% and when I'm able to do them speeds are excellent too..

 

[Csnoopy]

Connection has been terrible again this week
Last week was a huge improvement compared to how it has been lately, but now it seems to be back to what it was.
Router and computer both show that the connection is OK, but can't browse or anything. Rebooting the router only helps for a few minutes, then problems again.

Please update your location and be more specific. S.A is a very large place. It will help VC to localise your problem/s.

Thanks.

 

[SecretCode]

Would love to, however this forum will light up like a Xmas tree with complaints about spamming....

But seriously, an opt-in / subscription approach would be fine.

 

[SecretCode]

And - sorry to be all positive and stuff, guys - I have had great connectivity and throughput in the past couple of days. Sometimes one 'error 619' before connecting but I have no issue with that.

Speed test on 29th, 17:23:

Download Speed: 1769 kbps (221.1 KB/sec transfer rate)
Upload Speed: 351 kbps (43.9 KB/sec transfer rate)
that's pretty close to 1.8Mb/s download

to CTN...:
1498/350 303ms
to NY...:
813/77 504ms
to LDN:
1055/failed 510ms

I'm not doing the speed test very often because it seems to chew up plenty of MB.