Vodacom Problems: Slow Throughput, trying to Connect, DNS, High Latency

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ic said:
Highly unlikely that that would provide sufficient info to track down any problem - the devil is in the details...
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Can you give me a link to what details would be useful for future reference should it happen again?
 
Is anyone else experiencing slow throughput in Panorama/Plattekloof area?

My reception at home in Panorama seems good(5 bars) but I'm experiencing high latencies, disconnects and slow speeds of 1Mbps or less.

Just down the road at Tygerberg area (3bar reception) I get > 2.5Mbps with the same setup.

Whats up with Panorama?
 
The last few days the network in my area was very slow. 3G/HSDPA is more often than not unavailable (not showing on my cellphone). Tested this morning at 05:15 and only got 365 kbps downloand and 56 kbps upload. Tower name is Mooikloof-3. Anyone else having the same problem here or elsewhere?
 
I had no connection, no reception in panorama/plattekloof area since 6pm yesterday. Got to work in the in the waterfront area this morning and got reception again. Think there is problems with the tower in that area!!
 
D@rk_4ngel said:
I had no connection, no reception in panorama/plattekloof area since 6pm yesterday. Got to work in the in the waterfront area this morning and got reception again. Think there is problems with the tower in that area!!
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Plattekloof got load-shedded yesterday afternoon. Wonder if it had anything to do with it. Will check.

/edit/ Ok, not the load-shedding problem but another problem was seen in the area between 6 and 9pm.
 
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Currently getting <100Kbps upload speed in Mouille Point, Cape Town area.
What upload speed should i expect?
 
Some issues here yesterday and today:
Yesterday: both 'internet' and 'internetvpn' APN connected but no incoming data on HSDPA but worked ok on GPRS.
Today: no incoming data on 'internet' APN, but 'internetvpn' APN working [not 100% though because my yahoo messenger keeps logging out and back in again every few minutes]

When on GPRS yesterday the tower info that came up in Ginggs App was Marburg-1 and Olsobeach.

Edit: 'internetvpn' went dead requiring a disconnect and reconnect:(.
 
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Same problem last night and monday night. After about 20:30 my connection just stopped. It did not disconnect but it stopped receiving any data.

Reconnect, reconnect, reconnect and it works! Then it stops again. Reconnect, reconnect, reconnect give up.
 
Monday evening at exactly 8:45 3G just died until about 9:30. It didnt disconnect, but there was no throughput.

The day before it was a very bad connection. Very bad latency, frequently getting disconnected from the MMO server(just by ut switching from HSDPA to 3G) the whole day.

This morning between 8:30 and 9:05 i got no throughput again and DNS Errors. It seems to be working fine now.
 
Iam3G said:
Monday evening at exactly 8:45 3G just died until about 9:30. It didnt disconnect, but there was no throughput.

The day before it was a very bad connection. Very bad latency, frequently getting disconnected from the MMO server(just by ut switching from HSDPA to 3G) the whole day.

This morning between 8:30 and 9:05 i got no throughput again and DNS Errors. It seems to be working fine now.
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No wait, it seems i was wrong. It works for a bit, then it dies. No throughput. Nothing. In the last hour i got disconnected like 6 times already. Maybe even more.
 
Pilgrim said:
Same problem last night and monday night. After about 20:30 my connection just stopped. It did not disconnect but it stopped receiving any data.

Reconnect, reconnect, reconnect and it works! Then it stops again. Reconnect, reconnect, reconnect give up.
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I get that so often its not even funny. On both my phone and data card.

I called 155 and was told that they'll fix it and let me know in 24 hours. That was a week ago and I'm still waiting for the call. But I do get fewer disconnects though. Not a lot less but a little bit.
 
Live in Bellville Oude Westhof. Have Huawei E620 data card in 3G router. Worked like a charm till recently. For the last week I have had internet access maybe 50% of the time. Sometimes it will just stop while loading a page. Utterly frustrating - especially when I need this for work. And to think I pay for something that I cannaot use and that runs out in a month.

Still have a old Sierra Edge wireless data card. Popped that in with MTN sim - way better at the moment (slow - because of data card), but at least it works. I have PM's 3GVodacom, but he does not seem to concerned about the issue. He reckons I should log a call - how do I do that when I don't have a Vodacom cellphone?

Vodacom should first get the existing stuff working before rolling out 3.6 I think.
Pagel
 
pagel said:
Live in Bellville Oude Westhof. Have Huawei E620 data card in 3G router. Worked like a charm till recently. For the last week I have had internet access maybe 50% of the time. Sometimes it will just stop while loading a page. Utterly frustrating - especially when I need this for work. And to think I pay for something that I cannaot use and that runs out in a month.

Still have a old Sierra Edge wireless data card. Popped that in with MTN sim - way better at the moment (slow - because of data card), but at least it works. I have PM's 3GVodacom, but he does not seem to concerned about the issue. He reckons I should log a call - how do I do that when I don't have a Vodacom cellphone?

Vodacom should first get the existing stuff working before rolling out 3.6 I think.
Pagel
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You can try mailing [email protected]. Or you can log a call via 4me. Or you can put your data sim in your phone and call 155 free of charge.

Quite a few ways to get hold of the help desk.
 
pagel said:
Live in Bellville Oude Westhof. Have Huawei E620 data card in 3G router. Worked like a charm till recently. For the last week I have had internet access maybe 50% of the time. Sometimes it will just stop while loading a page. Utterly frustrating - especially when I need this for work. And to think I pay for something that I cannaot use and that runs out in a month.

Still have a old Sierra Edge wireless data card. Popped that in with MTN sim - way better at the moment (slow - because of data card), but at least it works. I have PM's 3GVodacom, but he does not seem to concerned about the issue. He reckons I should log a call - how do I do that when I don't have a Vodacom cellphone?

Vodacom should first get the existing stuff working before rolling out 3.6 I think.
Pagel
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Can you PM me your exact address and contact details? There is no general fault in the area, so they want to look at your specific location.
 
Hey V3g...

Did u ever send somebody out to check the albertsville tower? Had load shedding this last night and this morning when i woke up, seems the tower was off again. Signal was very low or had no signal.
 
3G network dead - Sunninghill?

Anyone else noticed the 3G network dropped off the face of the planet a couple of minutes ago, or are my devices screwy again?
 
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