Voip Solution to replace Vicidial predictive dailer

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macxsanity

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HI Guys
We are an out bound call canter that is Mid Sized. We have about 40 agents and currently we have an asterisk based Auto dialler unix in flavor called vicidial.Due to the difficulty in supporting / finding reliable support for this Asterisk Based solution , i have been tasked with investigating a similar solution to replace the current system we have in place.

The Alternative Solution Has to be able to do the following

1. Autodial on all leads / campaigns laoded onto the voip server.
2.Be Able to record all telephonic conversations that agents do
3.The solution also hve to have an up time of aboput 99%
4.Support for this solutions has to be readily avaible and it also has to be easy to manage.

Any alternatives that you guys might suggest would be worth looking at
 
I am sure we can help you with Vicidial support. Drop me a PM with your details and I'll give you a call.
 
look at goautodial coupled to a freepbx with the high availability options (hot box) these need to run on separate machines you will need 3 in total...if you are not doing any transcoding or IVR, you do not need a IBM deep blue any decent spec i3 will do.
 
InfinityMVS said:
look at goautodial coupled to a freepbx with the high availability options (hot box) these need to run on separate machines you will need 3 in total...if you are not doing any transcoding or IVR, you do not need a IBM deep blue any decent spec i3 will do.
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Hi Guys

The Company is looking at systems Like AVAYA . or Neshau's OFFICESERVE Suite. Would any of you guys be able to get me contacts, that might be able to give me pricing on such ? The company insists open source is not the way to go as the support is crappy here in SA
 
macxsanity said:
Hi Guys

The Company is looking at systems Like AVAYA . or Neshau's OFFICESERVE Suite. Would any of you guys be able to get me contacts, that might be able to give me pricing on such ? The company insists open source is not the way to go as the support is crappy here in SA
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I really believe Vicidial is the way to go and my guess is you've already invested substantially in your existing infrastructure? Why throw that all away?

We have a number of large multi-server Vicidial sites that we fully configured and support. So I can tell you Vicidial does work. We've even done training for the people managing campaigns in Vicidial so they can take care of the day-to-day things. We can provide you with reference sites, demos etc. :)
 
Clarotech said:
I really believe Vicidial is the way to go and my guess is you've already invested substantially in your existing infrastructure? Why throw that all away?

We have a number of large multi-server Vicidial sites that we fully configured and support. So I can tell you Vicidial does work. We've even done training for the people managing campaigns in Vicidial so they can take care of the day-to-day things. We can provide you with reference sites, demos etc. :)
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references would be appreciated. cam you PM me your charges we are located in joburg. and please remember currently we still exploring alternatives
 
Sent you a PM.

You're welcome to explore other options, but I'm positive we can help you with Vicidial ;)
 
Euphoria Telecom Dialer WIP

macxsanity said:
HI Guys
We are an out bound call canter that is Mid Sized. We have about 40 agents and currently we have an asterisk based Auto dialler unix in flavor called vicidial.Due to the difficulty in supporting / finding reliable support for this Asterisk Based solution , i have been tasked with investigating a similar solution to replace the current system we have in place.

The Alternative Solution Has to be able to do the following

1. Autodial on all leads / campaigns laoded onto the voip server.
2.Be Able to record all telephonic conversations that agents do
3.The solution also hve to have an up time of aboput 99%
4.Support for this solutions has to be readily avaible and it also has to be easy to manage.

Any alternatives that you guys might suggest would be worth looking at
Click to expand...

We have begun development on an outbound campaign dialer that will work with our proprietary Cloud PBX at www.euphoria.co.za. We will release it in phases as it is developed over the next 3 to 6 months.

If you are interested in learning or testing once it is complete please email us with your details at [email protected].

Thanks
George
 
Hi,

If you PM me your details i will put you in touch with the guys who will assist you with Avaya .
 
Hi Guys

I can vouch for Clarotech. A good bunch of people and the experiences we have had with their support have all been good.
 
georgegolding said:
We have begun development on an outbound campaign dialer that will work with our proprietary Cloud PBX at www.euphoria.co.za. We will release it in phases as it is developed over the next 3 to 6 months.

If you are interested in learning or testing once it is complete please email us with your details at [email protected].

Thanks
George
Click to expand...

We have released version 1 of our auto dialer, contact for more information. 10th of July 2014.

Thanks. www.euphoria.co.za
 
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