VOX is down

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fxit_man said:
Been hearing that the newly added 12-6am unlimited data is counting peoples usage during this time towards their cap on the Fatpipe accounts. Is it functioning correctly and safe to resume my downloads?

Thanks
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There is a group of customers that this is happening on due to Fatpipe being sold with BoltOn. In this scenario 6pm-midnight is being deducted from the Fatpipe account.

I've spoken with the developers and they have a list of the customers which this is affecting and will be correcting the usage as well. We know exactly what usage was used in what hour, etc. A bit of math and the accounts will be fixed.

I was going to do this, but they want to fix the problem themselves. Once completed I'll update the forum.
 
VexBlade said:
Hi cvanwie, I am trying to order on the Vox website, it just displays a blank page after the final payment step and does nothing. Is this due to the outage?
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Could be, I'm not sure at that time. I know there was a portal issue which has been resolved.
 
ScottulusMaximus said:
It's been stated many times, the data is NOT coming off your cap, the clientzone just reflects that it does because it hasn't been updated. It will be updated before the end of the month. In fact there is a nice little explanation of this right above your usage bar.
Click to expand...

There are two scenarios here:

1) Display issue: For Fatpipe accounts the display in the customer portal/dashboard is not accurate and will appear as though your usage during midnight to 6am is coming off of your cap

2) Fatpipe + Bolt on customers: in fact data from 6pm until midnight and the data on the weekends is coming off of your Fatpipe quota. This problem is being attended to and to build comfort, we know usage amounts down to the hour per subscriber so we will be able to audit each and every account and correct the quota accordingly. This has not been completed yet, this was identified yesterday and work started then.

If you have a Fatpipe account and no Bolt On, then it's a display issue.

I hope this clears up the issues.
 
Drifter said:
Does anyone know if the outgoing mail issue has been resolved? Not at home to test.
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We have two email environments:

Hosted Exchange: back online
POP Mail: back online

I don't recall what time HE was brought up, but POP mail was brought up at 2:30am

If you are experiencing problems, contact service center. The mail admin is there helping them today.
 
Drifter said:
It's the SMTP that i snot responding.
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We just tested from DSL network, and SMTP is responding on port 25.

220 smtp.voxtelecom.co.za ESMTP Exim 4.80.1 Tue, 13 Oct 2015 10:45:17 +0200

Are you using the same SMTP server or something else. When letting us know that there is a problem, try to give us all the detail to help narrow the problem down quicker.

By the way, MMorris also works here at Vox, also a great resource.
 
Still having some issues on the VM platform.
Vox Ironport also down.

Waverley was a grim place yesterday!
 
Although I need my profile checked in vox side. Speeds are not what I'm used to getting.
 
cvanwie said:
There is a group of customers that this is happening on due to Fatpipe being sold with BoltOn. In this scenario 6pm-midnight is being deducted from the Fatpipe account.

I've spoken with the developers and they have a list of the customers which this is affecting and will be correcting the usage as well. We know exactly what usage was used in what hour, etc. A bit of math and the accounts will be fixed.

I was going to do this, but they want to fix the problem themselves. Once completed I'll update the forum.
Click to expand...

Awesome thank you! Don't think I'm one of those customers with the bolt on, was just confused as it was appearing on the usage chart. I will resume the downloads then thank you
 
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