Vox Telecom Fatpipe

BigBear said:
hmm.. where has the special gone ?

ADSL-FP-100GB TOTAL: R328pm (VAT inclusive)

Fat Pipe 100GB Promotion Rules

Top-ups charged at R10/GB
Applies to Fat Pipe 100 plan only
Promotion only applies to new online purchases
Offer ends 31 July 2015
Discounted rate will apply for duration of Fat Pipe 100GB subscription
Promotional discount is only applicable to the Fat Pipe 100GB plan. Should the package be migrated to another Fat Pipe plan, the discount will fall away.
Click to expand...

They moved it.

They also claim it's "half price" which is not true despite being a good deal.
 
After giving AH and AH green a last chance up to the end of this month i sign up with Vox. I'm already regretting it!!!!!!!!!!:mad: 6 Hours down the line and i still cant log in. Phone support with high hopes in fixing it only to talk to a drunk sounding call center operator giving lame excuses! My Afrihost experience the past two months all over again!
 
dee4dog said:
After giving AH and AH green a last chance up to the end of this month i sign up with Vox. I'm already regretting it!!!!!!!!!!:mad: 6 Hours down the line and i still cant log in. Phone support with high hopes in fixing it only to talk to a drunk sounding call center operator giving lame excuses! My Afrihost experience the past two months all over again!
Click to expand...

Exactly the same here, it does sound like a Friday night pi*sup at the call center, there is no motivation or enthusiasm. Seems this authentication problem has a list, and they will get to mine.... Grrrr
 
dee4dog said:
After giving AH and AH green a last chance up to the end of this month i sign up with Vox. I'm already regretting it!!!!!!!!!!:mad: 6 Hours down the line and i still cant log in. Phone support with high hopes in fixing it only to talk to a drunk sounding call center operator giving lame excuses! My Afrihost experience the past two months all over again!
Click to expand...

Seriously!??!
Guess I'm lucky then?
Dropped here to voice my anger with them.
Completely pi$$ed off. Their 100GB for R168 offer stated an end date of 31 July 2015...
... however the agent says it ended (early) at 5pm due to them being oversubscribed and having a backlog to provision.
WTF!!!! 31 July means 31 July not 5pm 31 July.
BUT... do I count myself lucky? At least I have a connection with AH.
 
gboy said:
Exactly the same here, it does sound like a Friday night pi*sup at the call center, there is no motivation or enthusiasm. Seems this authentication problem has a list, and they will get to mine.... Grrrr
Click to expand...

Yeah the call center agent had no interest in my desire to sign up.
Sorry for you... blech....
 
How long does it take if I adjust my Fat Pipe additional cap setting? I'm capped but added an additional 5GB but I'm still redirected to the Vox portal every time I try to go to a website.
 
Can't believe you guys are pissed off about not getting the promo, lol. You had more than enough time.

It's my last few days on Mweb Uncapped, so have been making the most of it. Downloaded a few of my backlog games on Xbox live and Steam. Will switch back over to my Vox account in the morning.
 
Not happy at all.

Signed up for 100gb promo earlier this month and wanted to add another 100gb promo to my account.

Hopefully the Vox representative can sort this out on Monday as it is clearly not the end of the 31st yet. Even the website is still showing the special..... Bloody ridiculous!!!!!!

Poor customer service Vox
 
sand_man said:
It's assumed that online retailers operate 24/7.
Click to expand...

Actually don't have to assume anything....
The 31st is the 31st, not 5pm of the 31st or end of business of the 31st.
Absolutely stupid situation actually.
BTW the agent sounded, like others have said, seriously disinterested.
Are their after bus hrs agents based in a call center? Sounded like the guy was working away from the office. Not a professional interaction at all.
Is this the typical Vox service?
 
steel_dog said:
Actually don't have to assume anything....
The 31st is the 31st, not 5pm of the 31st or end of business of the 31st.
Absolutely stupid situation actually.
BTW the agent sounded, like others have said, seriously disinterested.
Are their after bus hrs agents based in a call center? Sounded like the guy was working away from the office. Not a professional interaction at all.
Is this the typical Vox service?
Click to expand...

Thats the most common sense I've heard on this topic. You are totally right.

I popped them a mail so we will see on Monday how good their service is...... hopefully better that the ones on the telephones
 
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