Vox Telecom Fatpipe

Bought the 300gig fatpipe yesterday, after moving from Africrap - was working great on the first day, today cant stream youtube vids proper.
 
Kayoss said:
Thanks, but unfortunately this didn't work for me either.

I have now tried the following servers:

smtp.voxtelecom.co.za
smtp.lantic.net
smtp.datapro.co.za

I have tried each of them on ports 25 and 587, without any luck.

The emails will show as sent, but they are never received on the other end. I keep having to swap back to my axxess account every time I have to send an email.

Anyone have any idea?
Click to expand...

Yes, call the service centre, give them the Subject, To, and From addresses. We have support systems which can track emails to see if they were sent, failed (with reason), or pending to be sent. If you want to have the upper hand, ask them to check in "splunk".

The ports are open:

Code: 
Starting Nmap 6.25 ( http://nmap.org ) at 2015-08-06 06:40 SAST
Nmap scan report for smtp.voxtelecom.co.za (209.203.34.199)
Host is up (0.00085s latency).
Not shown: 997 filtered ports
PORT    STATE SERVICE
25/tcp  open  smtp
465/tcp open  smtps
587/tcp open  submission

I speak under correction, but I believe that we require SMTP AUTH. We don't like spam.

Regards,
Chris
_____________________________

Chris Van Wie
Solution Architect
Vox Telecom Limited
 
techead said:
inactive line.

View attachment 241072
Click to expand...

I see ping responses, I'm not sure how that's inactive.

I checked the network for your region, and found white space between the bars. Please take 10 minutes and call Telkom and ask them to reset your port. You are constantly posting these ping replies, how about a trace route from your machine to the destination (after you get a port reset).

Following that, do some hardware debug; wireless vs wired. Try a friends router at your place. We (Vox) and we (forumites) aren't seeing the same problem that you are. Others in Cape Town are not experiencing the same problem. My assumption is because they are using different hardware, different exchanges; but they are using the same network past Telkom infrastructure.

Seriously though, post a few traceroutes, let's see what's going on.

#justsaying
 
Kayoss said:
Thanks, but unfortunately this didn't work for me either.

I have now tried the following servers:

smtp.voxtelecom.co.za
smtp.lantic.net
smtp.datapro.co.za

I have tried each of them on ports 25 and 587, without any luck.

The emails will show as sent, but they are never received on the other end. I keep having to swap back to my axxess account every time I have to send an email.

Anyone have any idea?
Click to expand...

Did you "untick" requires authentication box? (or something to that effect).
 
VOX was flying for me last night. After loadshedding , around 20:45 I started a torrent download, got a very consistent 950Kbps to 1MBps , could even stream Youtube at 720p without buffering at the same time. Very impressed. 3.7GB download took 1hr 10 mins.
 
cvanwie said:
I see ping responses, I'm not sure how that's inactive.

I checked the network for your region, and found white space between the bars. Please take 10 minutes and call Telkom and ask them to reset your port. You are constantly posting these ping replies, how about a trace route from your machine to the destination (after you get a port reset).

Following that, do some hardware debug; wireless vs wired. Try a friends router at your place. We (Vox) and we (forumites) aren't seeing the same problem that you are. Others in Cape Town are not experiencing the same problem. My assumption is because they are using different hardware, different exchanges; but they are using the same network past Telkom infrastructure.

Seriously though, post a few traceroutes, let's see what's going on.

#justsaying
Click to expand...

You know exactly what I am referring to when I say an inactive line, please don't insult my intelligence.

I will call telkom and request a port reset

Please give me a IP that you would prefer me to test with. It must be EU
 
techead said:
You know exactly what I am referring to when I say an inactive line, please don't insult my intelligence.

I will call telkom and request a port reset

Please give me a IP that you would prefer me to test with. It must be EU
Click to expand...

I didn't insult you, I questioned your use of "inactive". That word to me means that it is not active.

You are experiencing a specific issue with a specific destination, use that and post the results. I'm very interested in identifying where the problem is in order to figure out the path to resolution.

To avoid derailing the thread further, let's take this to private messages.
 
cvanwie said:
I didn't insult you, I questioned your use of "inactive". That word to me means that it is not active.

You are experiencing a specific issue with a specific destination, use that and post the results. I'm very interested in identifying where the problem is in order to figure out the path to resolution.

To avoid derailing the thread further, let's take this to private messages.
Click to expand...

Nicely said! In my support role users always say things like "the whole network/system is down" etc, and then you have to explain to them that if it just them then it is an isolated incident, not the whole system

Be that as it may, they don't know better, but also don't go on the attack if you try to explain to them.
 
Aquiva said:
Nicely said! In my support role users always say things like "the whole network/system is down" etc, and then you have to explain to them that if it just them then it is an isolated incident, not the whole system

Be that as it may, they don't know better, but also don't go on the attack if you try to explain to them.
Click to expand...

I'm not sure why you feel the need to chime in on this matter between myself and cvanwie?

I've every intention to take the matter offline, but comments like this dont help things either.
 
techead said:
I'm not sure why you feel the need to chime in on this matter between myself and cvanwie?

I've every intention to take the matter offline, but comments like this dont help things either.
Click to expand...

I'm merely commenting on a public forum...that's what it's there for. Don't get upset if you publicly accuse someone of something they're not doing, and then can't stand to be corrected.

Anyway, back to what this thread was created for....
 
Aquiva said:
I'm merely commenting on a public forum...that's what it's there for. Don't get upset if you publicly accuse someone of something they're not doing, and then can't stand to be corrected.

Anyway, back to what this thread was created for....
Click to expand...

Who's getting upset? What are you even talking about?

I have a valid account issue, and agreed with Vox that I would take it offline in an effort to find the issue. Then you still come along with your chirpy Support 101 comments.

If you dont have anything to add to resolving the account issue (aside from your desktop support tips) then I'm not sure why you are getting involved.

Keep it to yourself.
 
Last edited:
Is there any sort of "Top-up" option for users on the 100GB fatpipe, like a 25GB top up or something?
The dashboard doesn't give much info regarding the "Additional Cap" limit. This will mainly be used in one-off fashion if my household usage is increased for whatever reason.
 
ajan said:
Where did you hear about the 100gb accounts coming to an end in September? The promotion specifically stated, until 100gb package was no longer a thing unless they planning to end it in September.
Click to expand...

Lol, don't panic! You misunderstood. I meant if I give notice now, on 3 x 100gb accounts, with the calendar months notice required, they will run until the end of September...
 
X-Gamer said:
Is there any sort of "Top-up" option for users on the 100GB fatpipe, like a 25GB top up or something?
The dashboard doesn't give much info regarding the "Additional Cap" limit. This will mainly be used in one-off fashion if my household usage is increased for whatever reason.
Click to expand...

Not as far as I know - OOB rate will apply.
 
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